dev1122

Hi @reynierc,

Thanks for confirming this. Also is there anything in the logs section or somewhere i can see the card information’s put for customer?

I just want to confirm that is there any case that the customer is putting the card information but it is not sent properly to Square?

Just want to get more information about this error? Why our failed orders are getting this error? I am using the latest WooCommerce Square plugin and other plugins are updated as well.

Hi @ckadenge,

Thanks for reaching out. Just to confirm I don’t want to update the WooCommerce > Orders screen. I just want to update the Analytics > Orders screen only. Want to add Email and Phone Number column in that report.

If I can get some more specifics on this rather than resource portal URL. I want to achieve this just want to get the code snippet or filter hook in function file that can help me to add these columns.

I need these columns in export order as well.

Hi,

Did you check this code? Is there a way to fix this? Is there any setting from which this Anonymous is generating as a name?

I will be waiting for your reply!

Hi,

Ticket number for support that is Ticket # 8750916. This is the ticket number with Woo Support.

Hi @beautyofcode,

I had a ticket with WooCommerce support over the email. You want that ticket number? Just to confirm

Hi @pear8398,

Following is the code that I am using to save a review programmatically and getting Anonymous in name every time. Is there any settings for this?

$rating_number = $_POST[‘rating_number’];
$product_id = $_POST[‘prod_id’];
$rev_name = $_POST[‘name’];
$rev_email = $_POST[’email’];
$rev_review = $_POST[‘content’];

    $comment_id = wp_insert_comment( array(
        'comment_post_ID'      => $product_id, // <=== The product ID where the review will show up
        'comment_author'       => $rev_name,
        'comment_author_email' => $rev_email, // <== Important
        'comment_author_url'   => '',
        'comment_content'      => $rev_review,
        'comment_type'         => 'review',
        'comment_parent'       => 0,
        'user_id'              => 0, // <== Important
        'comment_author_IP'    => '',
        'comment_agent'        => '',
        'comment_date'         => date('Y-m-d H:i:s'),
        'comment_approved'     => 0,
    ) );

    // HERE inserting the rating (an integer from 1 to 5)
    update_comment_meta( $comment_id, 'rating', $rating_number );

    echo "Your Review has been submitted successfully!";

Hi @beautyofcode,

Just to confirm this Cloudflare integration is not the issue. I have tried to process without this integration. And main thing I have also tried different server other than GoDaddy and still got the same delay.

When I changed the server and tried to install only WooCommerce and WooCommerce Square plugin to test the checkout flow then still i got same delay. That confirms that Cloudflare integration is not an issue at all in this delay.

Waiting for you response.

Hi @beautyofcode

We have not used any Cloudflare integration in our system. So can you confirm from where this header is coming? We have just installed WP Rocket for cache. Other than that we have a GoDaddy firewall and cache on server end. But there is no Cloudflare integration.

Hi @ckadenge,

Just to confirm I have already contacted there on Woo Support as I have an account and I have done alot of purchases for different plugins there as well. I have been using this platform for a very long time.

But when I contact there they suggested me along with that to create a ticket on this forum as well. Situation is everyone knows issue is there but there is nothing that can say ok this is how it will be fixed. Or who will be fixing this.

So, please understand the complexity here and can you at least try to get some resolve for this issue? That would be really great.

Hi @ckadenge,

I was talking about the ticket with WooCommerce Square forum page. I have created a separate ticket there as well on instructions from @doublezed2.

My only concern is to resolve this issue. As all of the people on this ticket as well were able to experience the same delay that I am experiencing in default mode, so I believe issue is there needs to be fixed as well.

Hope you understand my point here!

Hi @doublezed2,

I have created the ticket there as well but this issue is really hurting our business can we get a quick fix to this? I really appreciate your efforts on this one. But this issue needs to be addresses ASAP.

Will be waiting for your reply.

Hi @doublezed2,

Were you able to test this issue at your side? I have put the site to 2 plugins and different theme for you. So that you can do your testing.

Hi @doublezed2,

As per your recommendation I have disabled all the plugin on https://staging.primebrands.com except for WooCommerce and WooCommerce Square and both are updated to the latest versions as well.

Also I have changed the default theme of project from Hello Elementor to Twenty Twenty-Four. As you can see that by visiting the page as well.

Now in order to test please go to the following URL that will take you to product page and do the testing on checkout flow with only 2 plugins active and different theme as well.
Product URL: https://staging.primebrands.com/product/ultra-shroom/lions-mane-capsules/

I performed my tests in this form and checkout took almost 9 to 10 seconds to load.

If you need any other thing do let me know. I will be waiting for your reply.

@beautyofcode as you can see the version is updated in above report. Still i performed couple of orders and checkout processing time for me was 12-14 seconds in multiple orders.

I have installed the Query monitor as well and I have not monitored any slow queries or server logs errors on the system.

We are using Godaddy VPS server and we have only 1 website hosted here that is https://staging.primebrands.com. We have firewall activated only and verified the firewall logs with Godaddy team as well but there were no issues found.

We tried to place order by turning off the firewall for some time as well. Still the checkout time was 12 to 14 seconds. From our local cache cart and checkout pages are removed as well from being cached. So I don’t see any issues there.

This delay is causing a big problem for our customers and we want to enhance this. Can you help us in this regards?
I will be waiting for your reply.