Forum Replies Created

Viewing 15 replies - 1 through 15 (of 22 total)
  • Plugin Author WebSPI

    (@devcon1)

    Just wanted to follow up that I made the nag message to be muted according to the guideline.

    Can you check to see if I can remove the 1 star review? His complaint is no longer applicable.

    Plugin Author WebSPI

    (@devcon1)

    Hello Xaliber,

    You are receiving the error due to running an old version of php.

    I believe it was about 3 to 4 years ago, prior to php5, that you can’t have a function returned value directly be check for “empty.”

    Although it is strongly recommended to upgrade your php to the supported version for security and many other performance reasons, you can open the file, ‘class-background-slider-master.php’ and edit the line 169 with the following:

    Original:
    if( empty( get_option( ‘bsm_notice_get_pro_version_dismissed’ ) ) ){

    Edited:
    $pro_notice = get_option( ‘bsm_notice_get_pro_version_dismissed’ );
    if( empty( $pro_notice ) ){

    Hope this helps.

    Thank you!

    Plugin Author WebSPI

    (@devcon1)

    We are so sorry about the issue you are having.

    On our record, we did not find any support request. May I ask you to send us an email with the detail information about your site following the link below?
    https://icanwp.com/support/

    Thank you.

    Plugin Author WebSPI

    (@devcon1)

    Sorry about the issues this feature has caused. We somehow missed the guidelines as you have pointed out.

    However, the reported issue with the nag message has been fixed.

    Please update the review as it no longer is a problem to support us.

    Plugin Author WebSPI

    (@devcon1)

    None of the links are Pay Per Click Marketing.

    We have a recommendation panel that has links to our premium themes and recommended solution.

    We don’t get paid at all for clicking the link.

    Plugin Author WebSPI

    (@devcon1)

    We didn’t receive any further information about this issue. So, we will close this case for now. As replied, the global settings should have disabled showing the background slider on all pages.

    Please reply to this message if you are still having the issue.

    Plugin Author WebSPI

    (@devcon1)

    Hello curlybracket,

    Thanks for your contribution. I’ve added that feature to the free version along with some other refinements and addons. I’ve credited your ID and this thread in the JS comment.

    By the way, for those who might get confused, the edit has to be made on “background-slider-master-public.js”

    However, we really appreciate your support and please let us know if there is anything else we should consider improving.

    Thank you!

    Plugin Author WebSPI

    (@devcon1)

    Hello aipe,

    We have viewed your website on the latest version of Safari, version 9.1.1, and was not able to see the issue. Perhaps, you have already figured out a solution or we suspect whether any plugins installed on the browser causing the problem.

    Time to time, we find WordPress admin bar causing some layout issue when you are logged in, but not too sure for your website.

    If you are still having the issue, please let us know. Also, we will really appreciate your help if you could let us know what fixed the problem if you’ve found the solution.

    Thank you,
    iCanWP Team

    Plugin Author WebSPI

    (@devcon1)

    Sorry about the issues you are having.

    The issue has been fixed in the version 2.0.2.

    It was due to using a shorthand method of creating an array, which is only supported on php version 5.4.x or later.

    Thank you.

    Plugin Author WebSPI

    (@devcon1)

    Hello Alexandra,

    Sorry for having issues using the plugin.

    We’ll look into the issues you are having. If you could send us a screenshot of the dots and how it shows on your website, it will help us a lot to go straight into troubleshooting.

    Thank you!

    Plugin Author WebSPI

    (@devcon1)

    Hey yehanny,

    I am glad to hear that you found the fix.

    The activator contains a function to upgrade the older version gallery to work with the newer version.

    $bsm_arr = []; is basically declaring the variable $bsm_arr as an empty array, but I used the shorthand [] instead of array(), which is supported post PHP 5.4.

    I’ll get this fixed for older version of php support with the next minor update.

    Thank you!

    Plugin Author WebSPI

    (@devcon1)

    Hello yehanny,

    I looked into your website and installed all the plugins you are loading, but there was no issue.
    (This is on latest version everything.)

    There could have been a glitch as the 2.0.0 runs an auto updater for previous version gallery to work with the new one.

    However, it is possible that the updater didn’t run for some reasons and I would have to apologize if this is the case.

    May I ask you to uninstall the Background Slider Master and reinstall it?

    If it still doesn’t do it, you might want to disable other plugins and see if Background Slider Master works. After it is confirmed working, you can re activate all other plugins.

    Please let me know if this doesn’t work either.

    Thank you.

    Plugin Author WebSPI

    (@devcon1)

    Hello Yehanny,

    We are sorry about the issue you are having.
    May I ask you to send us a link to your website?

    It seems like it is the jquery dependency issue with the upload button, which may conflict with other plugin(s) you might have installed.

    If you can send us URL to your website, we might get a better idea.

    However, we will look into this bug and keep you posted.

    Thank you.

    Plugin Author WebSPI

    (@devcon1)

    Thanks for making those suggestions.

    The advanced slider control, which will include start/pause/stop will be added in the next major version update, which we anticipate it to be done in January, 2016.

    We will consider the position of the thumbnail gallery options probably in the first quarter of 2016.

    Really appreciate your review!

    Plugin Author WebSPI

    (@devcon1)

    I think the update took care of the issue. Please post again if you are still experiencing the same issue.

Viewing 15 replies - 1 through 15 (of 22 total)