developer12345

Hi @ihereira , thanks for your reply, but this is not a WooCommerce issue. There is nothing wrong with the WooCommerce installation. Besides, the sensitive data also gets send to Facebook on the search pages, which aren’t WooCommerce pages.

Hi @sukafia , thanks for your reply.

You said you noticed a few differences, but I don’t think there are any. In your test site, the key is added after the order ID. This is also the case for my website. In my screenshot, you can see the parameter and value: ?key=_removed. This is not the case on the website but I think Facebook Business adds this automatically. On the Diagnostics tab in Facebook Business it says the following: To protect the privacy of your users, we haven’t stored this data in our ad systems and you won’t be able to view or use it. I think this is the part where Facebook removes the parameter value and adds the _removed part.

So, the problem here is that we are getting unwanted errors in Facebook Business. Is this something that can be fixed? It doesn’t seem possible to exclude the PageView events on the checkout and search pages or to exclude parameters from sending to Facebook Business.

We could also ignore these errors, but I’m not sure if this will cause any problems in the future?

Thanks.

Hi @babylon1999, could you tell me exactly what is supposed to happen if everything is working well?

Should the Pageview events not fire on these pages? Or should they be there, but not send the parameter values?

A while back I already tried disabling all the plugins except for WooCommerce and Facebook for Woocommerce, and the issue was still there.

Hi @anastas10s, we still have the same error in Facebook Business. Please view attached screenshot: https://snipboard.io/2G5EXe.jpg

Just to be clear, the issue here is that we get an error in Facebook. It’s saying that we are sending personal data through the parameter values to Facebook. This is caused (i think) by the Pageview events.

One fix would be to disable these events on specific pages, like the checkout page. But we can’t change this since the events are fired from within the Facebook for Woocommerce plugin

Hi @anastas10s, I will update the plugin on the live environment. Tomorrow I will check this by logging into Facebook if we still have the error.

Hereby a screenshot of the error: https://snipboard.io/5Ecym0.jpg

I’ll let you know if the error is resolved after this, or if we still have issues. Thanks.

Hi @anastas10s, thanks for your reply.

I made a screenshot of my permalink screen here: https://snipboard.io/kY06RX.jpg

The system statuscan be found here: https://pastebin.com/3vNiQnv9

For the logs, there are no logs at all.

If I understand correctly, the PageView events shouldn’t trigger on the checkout and search pages by default?

Hi @wpnomad, thanks for your quick reply.

My permalink structure is a custom structure, it is set to /news/%postname%/

I just changed it to ‘Post name’, but this didn’t change anything. Do you have any other ideas?