devowl.io GmbH

Hey @danwoodsie !

Can you please share a screenshot of the F12 > Console when the error happens?

Hallo @youngtimer,

danke für deine Anfrage. Real Cookie Banner erkennt normalerweise deine Sitemap vollautomatisch, weshalb du sie nicht manuell angeben musst/kannst. Wenn die Sitemap unter /wp-sitemap.xml nicht gefunden werden kann, ist das ein Anzeichen, dass diese unlesbar ausgegeben wird.

Er?ffne bitte unter devowl.io/de/support ein privates Support-Ticket, in dem du uns verr?t, um welche Website es bei dem Problem genau geht und wir schauen uns gerne an, was in deinem konkreten Fall schiefl?uft.

Viele Grü?e
Jan

Hi @dav74,

I have recorded a little video tutorial for you to explain where to change the button label “Continue without consent”.

Video: https://youtu.be/xyzQ0aaK-70

Best regards,
Jan

Hi @umberto69m,

thanks for your question. You find the so-called legal links to display an option to show the history of consents, change the consents and revoke consents in your WordPress backend at Cookies > Consent > Legal links.

If you already tried to add these shortcodes or menu items to your website, where should I find them on your website?

Best regards,
Jan

Hi @inspire1989,

Thank you for your request. Great that you found out that the problem occurs together with softaculous/wp-toolkit.

If you need further help with this, I’ll have to ask you to open a support ticket at devowl.io/support, as you are using the PRO version of Real Cookie Banner and according to the rules of www.ads-software.com we are only allowed to provide support for the free version here in the forum.

Best regards,
Jan

• This reply was modified 5 months, 4 weeks ago by devowl.io GmbH.

Hi @jackmac71,

I am sorry that you are no longer satisfied with Real Media Library. You are right that Real Media Library currently only has compatibility, maintenance and translation updates, as our team has a slightly different focus at the moment. However, we are collecting new feature ideas to improve Real Media Library again with full power in the future.

Regarding the performance issues, we recommend that you open a support ticket at devowl.io/support so that we can look into your individual case. Real Media Library is generally designed to be as resource efficient as possible and has been tested with thousands of files in the media library. Should you still have performance problems, we will be happy to take a look at what is going wrong in your individual case.

Best regards,
Jan

Hi Themis,

Your assumption is totally correct. In our service templates in the PRO version, these fields are already prefilled (if the template is already updated to the latest requirements).

If you are happy with our support want to do us a favor, please rate Real Cookie Banner on www.ads-software.com! Thanks ??

Best regards,
Jan

Hi Themis,

thanks for your additions and research. We must point out that the following statements do not constitute legal advice. Therefore, I can only give you evaluations from our intensive experience with the EU legal regulations in practice and a technical assessment of the situation.

It is correct that there has been a new legal basis for EU-US data transfer since June 2023 with the TADPF (adequacy decision according to Art. 45 GDPR). We have also reported on this topic in our blog at https://devowl.io/2023/us-data-processing-tadpf/. In order for data processing in the USA to be considered secure, companies must self-certify. Cloudflare, Inc. is self-certified in accordance with the requirements of the TADPF (see entry at https://www.dataprivacyframework.gov/list). This means that EU-US data transfer is currently no longer a problem for Cloudflare.

However, Cloudflare operates servers in at least the following countries that are considered unsafe in terms of the level of data protection in the EU, whereby the personal data of your website visitors could be processed there (as of March 2024): Afghanistan, Albania, Algeria, Angola, Antigua And Barbuda, Armenia, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bhutan, Bolivia, Bosnia And Herzegovina, Botswana, Brazil, Brunei Darussalam, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Chile, China, Colombia, Comoros, Congo, Congo, Democratic Republic, Costa Rica, Cuba, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Fiji, Gabon, Gambia, Georgia, Ghana, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, India, Indonesia, Iran, Islamic Republic Of, Iraq, Jamaica, Jordan, Kazakhstan, Kenya, Kiribati, North Korea, Kuwait, Kyrgyzstan, Lao People’s Democratic Republic, Lebanon, Lesotho, Liberia, Libyan Arab Jamahiriya, Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Mauritania, Mauritius, Macedonia, Mexico, Federated States Of Micronesia, Moldova, Monaco, Mongolia, Montenegro, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Nicaragua, Niger, Nigeria, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Qatar, Russian Federation, Rwanda, Saint Kitts And Nevis, Saint Lucia, Samoa, San Marino, Sao Tome And Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Solomon Islands, Somalia, South Africa, Sri Lanka, Sudan, Suriname, Swaziland, Syrian Arab Republic, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tonga, Trinidad And Tobago, Tunisia, Turkey, Turkmenistan, Tuvalu, Uganda, Ukraine, United Arab Emirates, Uzbekistan, Vanuatu, Holy See (Vatican City State), Venezuela, Vietnam, Yemen, Zambia and Zimbabwe.

In our opinion, the best solution to the problem with the other unsafe third countries is the agreement of Standard Contractual Clauses with Cloudflare, which Cloudflare also provides for the conclusion of the contract (https://www.cloudflare.com/cloudflare-customer-scc/). In the Cloudflare service of Real Cookie Banner you can state if you have concluded Standard Contractual Clauses. This means that your website visitors will see in the cookie banner that you are taking this appropriate safeguard to ensure the security of their personal data.

I hope this information helps you!

Best regards,
Jan

Hi @nikodemsky,

First of all, I’m sorry that the regeneration of your thumbnails got stuck. Of course, this should not be the case and is not a “feature” to encourage you to buy the full version. You are welcome to open a support ticket at devowl.io/support and we will look at what is going wrong in your specific WordPress installation in a timely manner. If the generation hangs, this is usually a sign of a compatibility problem with a third-party plugin.

Regenerating all thumbnails, which is the core function of the plugin, is of course included in the free version without restrictions. Only further options to fine-tune the regeneration are reserved for the full version.

Best regards,
Jan

Hi @chrishechler,

Thank you for your interest in Real Cookie Banner. We must point out that the following statements do not constitute legal advice. Therefore, I can only give you evaluations from our intensive experience with the EU legal regulations in practice and a technical assessment of the situation.

With Real Cookie Banner you can obtain consent for the setting/reading of cookies in accordance with the ePrivacy Directive and for the processing of personal data in accordance with the GDPR. The services created in Real Cookie Banner not only inform the website visitor about the services, but only integrate them on your website after consent has been given. If a service is already necessarily integrated into your website (e.g. a YouTube video in an article), Content Blockers in Real Cookie Banner ensure that the loading of the element and the resulting data processing is blocked until consent is obtained. In addition, replacement content is displayed that asks for consent if the website visitor in the cookie banner has decided not to consent to YouTube, for example. This allows them to give their consent at a later point in time and then watch the video.

However, a cookie banner should not be used to obtain consent for newsletters in accordance with the legal provisions of Art. 7 (2) GDPR. According to the legal requirement, a clear distinction must be made between the circumstances in which consent is given. Consent to email marketing (and the collection of the email address in the cookie banner) is far removed from the active decision of the website visitor to subscribe to a newsletter for email marketing. You should therefore include a consent and unsubscribe process for email marketing in your newsletter tool. Most modern e-mail newsletter tools already have standard processes for this.

Best regards,
Jan

Hey @12557-1!

Kannst du mir bitte einen Screenshot der Console (F12 > Console) zukommen lassen (gerne auch die Domain verpixeln)?

Hi @whitneyd,

Thank you for your interest in Real Cookie Banner. Our solution is currently focused on complying with the requirements in the EU. In this region, the TCF v2 standard of IAB Europe is currently the relevant standard.

We are aware of the IAB GPP standard, which we have not yet implemented, as complaints are currently pending at the ECJ, which could or, in our opinion, will lead to the need for a TCF v3 standard or alternatively an adapted IAB GPP standard. As long as there is no legal clarity here, we will wait and see and then implement the version of the IAB GPP that is really relevant for EU website drivers.

I hope for your understanding!

Best regards,
Jan

Hi @pfanniroland,

Thank you for your inquiry. Your web host has already given you a correct tip that the WP REST API, a secure standard interface in WordPress, must not be blocked.

Unfortunately, you have already activated Real Cookie Banner on your website, so I can’t look at the problem. Could you please activate it again?

You can find common causes and solutions for the problem you have named at https://devowl.io/knowledge-base/cookie-banner-displayed-every-subpage/.

Best regards,
Jan

Hi Carmelo,

Yes, you can sort images within a folder alphabetically with this plugin. Check out the screenshot to see where you find this feature in Real Media Library.

If you have any further questions, please don’t hesitate to let us know!

Best regards,

Jan

Hi @aggk,

Thanks for your request. We must point out that the following statements do not constitute legal advice. Therefore, I can only give you evaluations from our intensive experience with the EU legal regulations in practice and a technical assessment of the situation.

In the EU, you not only need consent to set/read cookies (in accordance with the ePrivacy Directive), but also to process personal data (Art. 6 GDPR). This also includes the IP address of your website visitors, which you share with Google when embedding Google Maps (whether via an iframe or JavaScript SDK). Consequently, the scanner suggests Google Maps to you so that you can comply with your legal obligations.

Further information on when and why you need consent can be found at https://devowl.io/knowledge-base/real-cookie-banner-consent-for-what/.

Best regards,

Jan