BigBuy

Hello @rivikenan

If you need any help with your plugin BigBuy, we kindly ask you to open a ticket from your contact area?https://www.bigbuy.eu/en/contact, giving details and screenshot as the technical team can revise and solve it.

Thank you for your collaboration,

The BigBuy team, Kind regards

Hello @theitaliancoder

To be able to help you with your situation, we kindly ask you to open a ticket from your contact area https://www.bigbuy.eu/en/contact, giving details and screenshot as the technical team can revise and solve it.

Thank you for your collaboration,

The BigBuy team, Kind regards

Hello @pz301 ,

To be able to help you with your Cron job configuration, we kindly ask you to open a ticket from your contact area https://www.bigbuy.eu/en/contact. The technical team will need all your access to check and configure your Cron task.

Thank you for your collaboration,

The BigBuy team, Kind regards

• This reply was modified 2 weeks, 6 days ago by BigBuy.

Cher(e) Client(e),

Merci de nous avoir contactés. Pour vous fournir une assistance rapide et efficace, nous vous rappelons que toutes les demandes doivent impérativement passer par votre espace de contact. Cela nous permet de mieux traiter vos demandes en les assignant au département approprié, selon leur objet et votre historique.

Nous avons constaté que vous n’avez pas répondu à vos tickets précédents, notamment concernant le serveur. à ce sujet, nous vous avons transmis un lien de compatibilité accompagné d’explications détaillées, mais nous n’avons pas re?u de retour de votre part.

Afin que nous puissions vous aider dans les meilleurs délais, nous vous invitons à :

1. Vous connecter à votre espace de contact.
2. Consulter vos tickets en attente de réponse.
3. Nous transmettre toutes informations complémentaires nécessaires via cet espace.

?? Important : Le système de gestion par ticket garantit un suivi structuré et rapide, mais cela nécessite votre coopération. Chaque ticket est traité selon son importance et par le service concerné.

Nous restons à votre disposition pour toute clarification supplémentaire. Merci de votre compréhension et de votre collaboration.

Cordialement,
L’équipe BigBuy

Dear Alex

We are sorry to read your words.
Please be assured that we always do our best to help with any queries our members may have.

Our Customer Success team has provided you with some options to continue collaborating with us and managing your case. Please respond to our email attempts to contact you so that we can find a solution and reach an understanding.

If you have any further questions, please do not hesitate to contact us.

Best regards,
The BigBuy Team

Thank you so much for your comment, Georgeiskef!?

We are very pleased to hear that you are satisfied with our services, in particular with our technical service.?

Our aim is to offer efficient and quality solutions to guarantee the maximum satisfaction of our customers at all times. 
We will always be delighted to help if needed. 

See you soon!?

The BigBuy team?

Dear Nuno.

Thank you for your message.

As we already discussed, the execution of the cron task (if it is blocked or does not run as often as required) depends on the type of server you use and should be reviewed and resolved in the configuration of your server.

To the rest of your questions, as you know, we have already responded through our ticket system, which is always available for any questions or issues that may arise with the use of the plugin.

We remain at your disposal.

Best regards.

BigBuy Team

Dear @caduguidi

Thank you for your review.

We are working on improving an easier onboarding for WooCommerce, as in the meanwhile we try to keep our help documentation easier to follow.

If you have any specific feedback on how it could be improved, we are glad to read it, you can write us through our contact are.

Best regards,
BigBuy team

Dear @redair,

Can you please point us to your ticket number? We will review.

We would like to remind that we always escalate to developers if needed, and @schoop your case was already in the developers’ hands. Contacting our people directly on LinkedIn is not advisable, and we encourage in stopping this kind of behaviour.

Regarding our support, please always keep in mind that our Plugin is actively working on many shops, we do test it too, and in your case @schoop your shop had also many plugins that could have been interfering in the process. Sometimes it’s not an easy read to understand why your server is not able to process the information. We also constantly work to improve and simplify the synchronization, but when many products are selected, there is a lot of information to read.

@redair if your client still needs support, we can have a second look at it for you.

Of course, we study all your cases and learn how to improve the compatibility of our plugin and most of all, want to assure you that our support team works hard to take care of all our customers.

Thanks for your patience and cooperation @schoop we hope to keep you around for long! Let us know if you have news on the sync process and we can maybe get some feedback on what made the difference on your server.

Regards,

BigBuy Team

Dear @schoop

We are sorry to read your review.

As we indicated on Friday, the developers are studying the error you pointed out.

We are sad to read you saying our Support did not respond, because we were in touch with you in your ticket the whole time, that is still open and not resolved for us.

We are always available to answer your tickets and help you anyway we can, our developers will get back with an answer and let you know what is happening.

Please keep in mind that it’s possible that a server configuration might be interfering with the synchronization, even if your server does meet the requirements in terms of performance.

We kindly ask for your patience as we work on your case and will keep you informed during the proces
Best regards,
BigBuy team is at your disposal.

Thank you @4esser

We appreciate your review.

Your words motivate us to keep doing our best and support all our partners!

BigBuy team

Dear Joaquin,

Thank you for your post.

The requirements should be configured on the server side, also checking that your server is able to meet them.

However, please contact us to our dedicated support through the contact area on the following Link: BigBuy Tech Support

We will help you troubleshoot and review your server configuration.

We remain at your disposal.

Best regards,
BigBuy team

Dear @markisu72

Thank you for your post and your patience.

We are working on removing the shell_exec if possible and we are also studying the rest of this feedback.

We will inform you as soon as possible.

Thanks again for all your feedback!
Best regards,

BigBuy Team

Dear Markus,

Thank you for your message and your patience.

We can see that you are already in touch with our dedicated support from our website, but in any case, we will answer here too.

Your feedback is much appreciated and we will review it thoroughly.

Regarding this post, let us analyse your points:

1. The cron is created directly on the server, to allow more freedom and control on it. Our process cannot overlap, but the possibility to run multiple processes is something that can happen for many other reasons, not only for our cron and it’s out of our control for now. In any case, we are always studying the WPcron in order to check if there is really a better and consistent way.
2. Some logs are always created by the process, but the process import cron log is optional, if it’s too cumbersome for you, you can run the cron task without the log creation part.
3. Regarding this, we are preparing the customers for any kind of server, since we can process blocks of many products at once, some servers might be too slow to run with slower execution times. This way we are just trying to avoid issues with incomplete synchronization.

In any case, we will continue the conversation with you in our emails and from the feedback that you have already forwarded to us.

Thanks again!
BigBuy Team

Dear Ironmanboats,

Thank you for your review.

We would like to change your mind about our plugin and our support. Our team is always available and strive to help our customers.

BigBuy’s main objetive is helping your business as that is a win-win situation, as it’s beneficial for boths sides of the equation.

We would like to identify your case and understand your situation. Our Tech Support manager would like to investigate and see how we can help you.

Unfortunately, we are unable to identify your username, so we please kindly ask you to contact our tech support department referring to this review.

We have thousands of users making business with us, and we wish you to be one of them too.

We remain at your disposal.

BigBuy Team