Deb Nath Utpol

Hi @acris ,

I’m happy to see that you solved this issue yourself.

Hi @ciaoweb ,
Thank you for reaching out! The frequency of syncing new reviews to your Google Business Profile depends on the sync settings. To check and adjust the sync time, please follow these steps, Go to your Dashboard -> Navigate to WP Social Ninja -> Settings -> Reviews Platforms -> Google Business Profile Settings -> Check the Auto Syncing settings.

If you need to sync reviews manually, you can do so by: Dashboard -> WP Social Ninja -> Google Business Profile Configuration -> Clicking on the Manually Sync icon.

If you have any further questions, feel free to ask!

Hello @theframeguy,?
To resolve the reported issue, please follow these steps: enable the Optimize Images option from Settings -> Feed settings -> Instagram settings, then disable it, and finally update to the latest version. Hopefully, this error will be gone. Here is the screenshot
Thank you.

• This reply was modified 8 months ago by Deb Nath Utpol.

Hi @terencetansm ,

Please proceed to install the base plugin “WP Social Ninja” [see this screenshot ]. Once installed, navigate to the WP Social Ninja plugin dashboard, then click on “Platforms” and select “TikTok” to access the configuration popup box.

Please inform me if you encounter any further difficulties.

Have a great day!

Hello @azzx,
We have checked the issue using the demo feeds from both Firefox and Brave browser, and haven’t find any issues. Please provide us with some screenshots of the issue which is created either using our demo feed or any other feed. We will be happy to assist you.

Thanks

Hello @londondj,

Upon investigating the website, it seems like an issue with your caching plugin as it’s reflecting in the console area. Please refer to this screenshot: https://prnt.sc/N0F2qpN7hHRV

I would request you to temporarily deactivate all of your caching plugins and check again. If the issue persists, please keep the WP Social Ninja plugin stand-alone by deactivating other plugins. Then, reactivate the plugins one by one to identify which one is restricting the button function from getting loaded. I would recommend running such tests in a staging environment to keep your live site intact from getting any unexpected errors.

Thank you

Hello @gkguibs,

Thank you for bringing this issue to our attention. We are working on making WP Social Ninja compatible with PHP 8.3 . Hopefully, in the next update, this issue will be solved.

Hello @londondj,
We have checked the issue from our end and haven’t find any issues. It seems like a site-specific issue and we need to check the issue from your end. You are requested to open a support ticket in our business portal with necessary details. Our dedicated support members will be happy to assist you.

Hello @3alawmanagement,

I hope this message finds you well. Thank you for taking the time to share your experience. We truly value your feedback, and your insights help us improve our products and services.

I sincerely apologize for any inconvenience you’ve faced regarding reaching our support team.

I can see you have opened a ticket a few hours ago and one of our support agent has already responded.

If you have any further concerns, please do not hesitate to reach out to us. We are here to help and ensure your positive experence.

Considering the assistance provided promptly, we kindly request you reconsider your review. Your feedback means a lot to us, and we believe that your updated review could more accurately reflect our commitment to resolving issues and providing quality support.

Thank you for your understanding and consideration. We look forward to hearing from you soon.

Hello @billiardgreg ,
Thank you for providing the details about the error you’re encountering with our plugin.

I’d like to assure you that we are aware of this problem and have already addressed it in our development branch and the fix will be included in the upcoming release of our plugin.

If you have any further questions or concerns, please don’t hesitate to reach out to us. We look forward to providing you with an even better and error-free plugin in the near future.

Thank you for your understanding.

Hi @agenziae20

You can fetch reviews/feeds from the businesses/pages that are associated with your account/email.

You need to become an owner/editor of the business if you want to connect Google My Business in WP Social Ninja. Same goes for Facebook and Instagram too.

Thanks.

Hi @darkcod3r

Sorry for the inconvenience. We haven’t received such a complaint yet. I think one of your plugins is creating conflict with WP Social Ninja. Would you mind deactivating the plugins and activating them again one by one to suspect which one is creating conflict. Then I could replicate and fix the issue.
Waiting to hear from you.

Thanks.

Hi @urgul

We have fixed the issue, please update to the new version. I’m marking this ticket as resolved.

Thanks

Hello @urgul ,

The reviewer name styling option is not working, It seems to be a bug. We have listed it as a bug. And there is no styling option for the “Read more/Read less” . We will add this option in the next update.

Replace stars with the number: Please go to your Google reviews template editor -> settings->Rating Style and select the Number style rating option.

As a workaround, you can use custom CSS for any sort of styling and add them to the additional CSS section of your theme.

Also, the issue will be fixed in the next update.
We appreciate your patience.

Thanks

Hi @ikamal ,

Please deactivate and active the wp social ninja plugin. I hope this issue will fix.

Let me know, it’s working or not.

Thanks