Deb Nath Utpol

Hi @corey-kretsinger

I can see you have opened a ticket in our support portal. Our support agent will be there to assist you. In the meantime, we have released an update on fix. You are requested to update plugins.

Thanks

Hi,
We found this ticket on our support portal and one of our support agents confirmed he replied on this. I think your issue has been fixed. You are requested to open a new thread if you face any issue further.
I’m marking this ticket as resolved.

Thanks.`

Hi @inveress

We have already fixed the issue, please update to the new version.

I’m marking this ticket as resolved.

Thanks

Hi @ritchbart

We have already fixed the issue, please update to the new version.

I’m marking this ticket as resolved.

Thanks

Hi @kokuryuma ,

I hope you reached our support portal and your issue has been fixed. You are requested to open a new thread if you face any issue further.
I’m marking this ticket as resolved.

Thanks.

Hi @johnmatthias

Giving a bad review to a plugin for broken links is unfortunate, I just checked the reply from our support agent, and seems like both links are working fine, would you mind checking them again? Also, he must send the screenshots again as attachments if you keep the ticket open. You ended up the conversation by closing the ticket.

Also, we don’t have a trial version but we do have 14 days refund policy and this is what our agent said, giving some screenshots of the UI might not be enough to understand the whole functionalities, that’s why he mentioned it.

Though, I’d be happy to work with you to resolve your issue so that you can maybe reconsider your review.

Thanks

Hello @juregolob,

It’s a conflict in our plugin that showed up after Elementor 3.5 update. It will be fixed in the next update. You are requested to reach our support portal for the beta version.
Regarding the grid issue, you can always modify the layout using custom CSS in the additional CSS section of your theme.

Thanks

Hi @ritchbart,

Thanks for inform us about this issue. We already fix this issue in our dev branch. Would you please contact with our support portal, our support team will give you the beta version of our plugin.

Thanks

Hello @alyab ,

Thanks for your query. You can’t live chat on the website. WP Social Ninja embeds the links only. The interaction will be associated with the social profile on the dedicated site/app.

Thanks

Hi @kokuryuma ,

It is difficult to suspect the issue. Basically, we take the staging environment to troubleshoot any issue on our dedicated support portal. It would be much better if you reach our support as it required deeper investigation.

Thanks

Hello @kokuryuma ,

Sorry for the inconvenience. This is a site-specific issue as we haven’t received such a complaint yet. Would you please ensure a few things:

Please, deactivate the caching/security plugins temporarily if you have installed any. Also, check the browser console if there are any errors.

Make sure you are the admin/manager of the organization that you are trying to connect with. Also, your business must be verified.

I hope this should resolve your issue.

Thank you.

Hi @tonggallery

You can follow these steps:

1. Log into your cPanel
2. Select “FTP Accounts” under the Files area of the cPanel home screen. (This settings option location depends on your hosting, if you don’t find this setting, contact your hosting provider they can help you.)
2. Select “Change Password” in the Actions column beside the FTP account that needs a password reset.
3. Type in your new password and click the “Change Password” button.

Hi @tonggallery ,

You may follow these instructions to solve this issue:

Step 1: Log in to your cPanel File Manager or Connect to your site with FTP.
Step 2: Go to public_html -> wp-content -> themes. You have two choices here: either rename your theme folder ex:astra-disable or simply delete it.
Step 3: If you don’t have a backup theme in your public_html -> wp-content -> themes folder already, manually download Twenty Twenty or any other theme and place its files into the themes folder.

Thanks

Hi,

Now we are closing this ticket marking as the problem solved. You can reopen it if you need any help.

Thanks

Hi,

Now we are closing this ticket marking as the problem solved. You can reopen it if you need any help.

Thanks