DHL eCommerce

Hi joeri2023,

Thanks you for the very detailed bug report on the size change when writing a reference. We have informed our development team and we’ll let you know as soon as possible when it’s fixed.

Greetings,
Plugin Development Team
DHL Parcel Netherlands

Hi binenbaum,

Thanks you for informing us about the new WooCommerce feature ‘High-Performance order storage’.

We have added a task to our planning to support this in the near future.

Greetings,
Plugin Development Team
DHL Parcel Netherlands

Hi mano.k,

Thanks for showing interest in our plugin!

The “DHL Parcel for WooCommerce” should be visible in WooCommerce > Settings > Shipping after installing. If “DHL Parcel for WooCommerce” is not visible, make sure the store’s country is set to the Netherlands, Belgium or Luxembourg in WooCommerce > Settings > General > Store Address.

Note that this plugin is only available for DHL Parcel users located in the Netherlands, Belgium or Luxembourg.

Hope this answers your question.

If you have additional questions and need help with setting up the plugin, please send an email to [email protected]. We have an excellent support team ready to help you along the way.

Greetings,
Plugin Development Team
DHL Parcel Netherlands

Hello,

Thank you for contacting us. The fastest way to get in contact with our support department, is by using the email address mentioned in thread: https://www.ads-software.com/support/topic/attention-need-immediate-support-2/

If you could provide some additional details such as a plugin version, screenshots and contact information – our colleagues will get in touch.

Thank you!

Hello,

Thank you for your interest in our plugin. This plugin only works for DHL Parcel customers in the Netherlands, Belgium and Luxembourg.

Best regards,

DHL Parcel

Beste Erjen,

Om de aangepaste sortering te gebruiken, moet “Verander de sortering van de bezorgopties” op “Sorteer op ingestelde sortering” staan.

Deze optie is te vinden onder de “Bezorgopties” tab.

Met vriendelijke groet,
DHL Parcel

Hi SebastiaanVaz,

This question was also raised via email, our colleagues have reached out to our dev team and have provided a response to your question. Please let our support colleagues know if there is anything else they can help you with.

Best regards,
DHL Parcel

Hi Denny,
Thank you for your message. Within the order details, the address information for the selected ServicePoint is displayed. Could you send our support colleagues an email at [email protected] and include a screenshot illustrating your question please?

Thank you,

DHL Parcel

• This reply was modified 2 years, 4 months ago by DHL eCommerce.

Hi jesseslam,

Thanks for your interest in the DHL Parcel for WooCommerce plugin.

It’s unfortunate to hear you’re having issues with the plugin showing up. I have checked internally and it doesn’t seem such cases are familiar, so I don’t have an immediate answer ready.

We have an excellent support team who can help look at your situation and guide you step by step. Please allow us to help you and contact us at [email protected] describing your situation.

Greetings,
DHL Parcel Netherlands

• This reply was modified 2 years, 6 months ago by DHL eCommerce.

Hi AnnemarieH,

Thanks for using our plugin!

As for your question: that very specific functionality doesn’t exist, but if you want the PDF labels to be automatically downloaded, you can use DHL Direct Label Printing (can be found in My DHL Parcel under Settings / Integrations) and connect that with your webshop. In WordPress you can connect the software under Printer settings.

Technically the software is designed for use with a label printer, but in DHL Direct Label Printing you can also just set it to download instead, so you don’t actually need a printer.

That way you can automatically download any new PDFs if the status changes.

Hope that answers your question!

• This reply was modified 2 years, 9 months ago by DHL eCommerce.
• This reply was modified 2 years, 9 months ago by DHL eCommerce.