Dhruvin

Hi @godseseun444

I hope I was able to answer and resolve your queries via the Support email.

I am marking this as completed for now. Please let me know if there is anything else I can help you with.

Best Regards,
Dhruvin Shah

Hello @brambil

Thank you for reporting the error and the solution.

To test this further, can you please share what kind of attachment was used so we too can test before releasing the fix for this behavior?

Best Regards,
Dhruvin Shah

Hi Chris,

Sincere apologies for all the inconvenience you have faced but as per our policies refund has never been an issue and will never be. A refund has been issued against your purchase and subscription also cancelled.

Regarding User Experience from My Account page, we are working on improving that at the moment

If you have any other queries regarding our Pro plugins then you can definitely open a support ticket or reply to our existing conversation.

Looking forward to helping you out again in future via our plugins.

Best Regards,
Dhruvin

Hello Andre,

Issuing a refund has never been a concern for us. We missed out your emails and hence the refund got delayed.

We have issued a refund against your purchase as well. In case of any further queries please do reach out via our support email and we shall be more than happy to assist you.

Best Regards,
Dhruvin Shah

Hello @nervengas2023

Our plugin does have fees section as a part of the Custom Payment Gateway but we have no sort of integration with PayPal.

You can create a ticket here and we shall be more than happy to assist you further on the integration you are looking for but it looks like some sort of misunderstanding or misconfiguration at the moment.

Thank you

Hello @vogtography

Can you please share your product URL so we can have a look?

If you do not wish to share the URL in public here, you can create a ticket at the following link and we can take it forward from there.

Ticket creation link: https://imaginatesolutions.freshdesk.com/support/tickets/new

Best Regards,
Dhruvin Shah

Hi @strarsis,

We have released an update for compatibility with HPOS.

Please let us know in case of any other issues.

Best Regards,
Dhruvin

Hello @fulviods,

We have released an update to the plugin – 1.3.0 that will solve HPOS compatibility as well as PHP 8.2 fixes

Thanks

Hi @noyz319

That’s very strange. Can you please create a ticket on this link as we might need more details to debug what could have been going wrong

Looking forward to helping you.

Best Regards,
Dhruvin Shah

@vee3print – in case you missed my email, I have changed the setting that was causing this issue.

In case for anyone else too facing this issue, it will be resolved by turning off Ajax Add to cart (the text will change based on the locale) under Add to Cart Action settings (Add to Basket in this case)

Here is a screenshot for reference: https://prnt.sc/y00cVEHNb7K7

• This reply was modified 1 year, 4 months ago by Dhruvin. Reason: Notifying the thread starter that it has been resolved

Yes, raising ticket via Contact Us page will also be fine.

Please let me know once you raise a ticket.

Best Regards,
Dhruvin Shah

I did have a look and it looks like we will need more details to debug this.

Can you please create a ticket here so we can check and get this resolved for you?

Could you also let me know if there’s an option to set the upload file field always required before adding to the basket for the pro version?

Yes, the Pro version has the option to have the upload field always required.

Best Regards,
Dhruvin Shah

Hello @vee3print

Apologies for not getting back earlier.

I had a look at the page and noticed that there is ajax add to cart enabled.

Currently, the plugin does not work fine when Ajax Add to Cart is enabled. Can you please turn off Ajax Add to Cart from Astra Pro settings and let me know if the files are available on the Cart, Checkout pages and in the Order.

Best Regards,
Dhruvin Shah

Hello @scarpinoc

Like I said in the other ticket, we shall be releasing an update in the coming week.

I shall notify you here once an update is released.

Best Regards,
Dhruvin Shah

Hello @eschooling and @scarpinoc

We shall be releasing an update in the coming week.

I shall notify you here once an update is released.

Best Regards,
Dhruvin Shah