dianemk

Thanks for the reply. That’s correct. Yes, Link is deactivated in Stripe. The Github report shows that the bug is over 4 months old and still nothing has been done about it. I shall try another plugin instead.

Just to add that this seems to be a UK issue. Discussion on Git https://github.com/woocommerce/woocommerce-gateway-stripe/issues/2479

Thanks for the reply. That’s a shame as Mailpoet isn’t suitable then for me or my clients then.

I think so – it detects the IP as part of the set up process doesn’t it? It’s always correct. If it’s not part of the set up process then no. I do sometimes leave the full Shield set up until the end of the build, so on the sites I’m still building then there’s a chance I’d not gone through the full set up yet, so possibly no in those cases.

I use Shield on 60+ sites and I’m very happy with it. I was just letting you know in case it was a bug as it was the same problem on a few sites after deactivating/activating.

Two of the sites were still being built so no caching plugins were installed yet, nor any server side caching. I had the same thing in incognito.
Anyway just thought I’d let you know.

Following up on this myself as it’s not possible to save any changes.

Aha brilliant, thank you. The audit trail gave me the clue. I’d disabled the anonymous Rest API. Enabled it and all works again. Thank you ??

I did report it to Astra. They said to tell you.

@martadella thanks a million!! Not quite right but almost there so I’ll mess around with it until it is. Thank you ?? I tried lots of things and couldn’t get it to work so it is much appreciated ??

Hi @martadella

Thanks for the reply. That’s not working I’m afraid – cache all cleared.

Here are some screenshots in case I’m not explaining well.
“5ds” search works perfectly https://ibb.co/nrK4nBk
“5ds1” search is still getting cut off at the bottom https://ibb.co/R4LJ3sR

Thanks a million!

@martadella any ideas for this please? Thanks

I thought I’d fixed this but I haven’t. The search works fine for some searches but not all and I can’t figure it out. For example if you search “5ds” it works whereas if you search “5ds1” it cuts off the bottom/doesn’t allow scrolling to see more results/see all results link. 5ds has more results but less category results so I presume that the number of categories shown in the results is affecting it. I can’t figure out the CSS I need so any help would be much appreciated.

Sorry, just to give you some more info. It’s fine on iPhone and Android with larger screens. It happens on the Samsung Galaxies in Chrome – the bottom is cut off and it won’t scroll. I’ll try tinkering with some CSS while I wait. Thanks

PS It’s Chrome on Android. I’m just testing on iPhone now

Hi Marta, thanks for the reply. I’m using Astra. The url is https://www.silverbackscards.com/home/
Thanks

Thanks for the reply. I agree that the link seems tenuous (and when I read that it had happened to others I thought that it couldn’t possibly be the plugin that caused the suspension). However, it happened after the new plugin was connected to her account. The account was verified and she’d been accepting payments on her site for nearly 2 years with the old plugin. Nothing else had changed. I don’t really understand what else it could have been….The plugin seemed to flag something in PayPal that make them think there was suspicious activity on the account.