Trace

Had the same experience and was also blocked from updates I had paid for and had to file charge back through my credit card company …. this guy is bad news.

Also, despite being able to reinstall the plugin, the .core file dump did continue until we deleted all ewww related folders in /plugins and /wp-content ….

Ok, gotcha. We will be upgrading to CentOS 6 shortly, but looks like that won’t fix the issue. It sounds like manually installing will have the same issue …. so we’ll use older versions ….. hoping older versions won’t cause issues, but we will find out one way or another ??

Thanks for all your help!!!

Now unable to post to threads….. clicking post after replying results in the page refreshing but my post / reply doesn’t show up …. little help please??

Seems to have worked for this thread, however …. but not for this one: https://www.ads-software.com/support/topic/bulk-optimizing-time-out?replies=11#post-7071670 ….. unable to respond to give dev info he is asking for.

Here you:

CENTOS 5.11 x86_64 standard

Debug Log

alpinesc
EWWW IO version: 243.0
WP version: 4.2.2
ewww_image_optimizer_preinit()
ewww_image_optimizer_admin_init()
ewww_image_optimizer_init()
ewww_image_optimizer_cloud_init()
ewww_image_optimizer_exec_init()
ewww_image_optimizer_tool_init()
ewww_image_optimizer_install_tools()
Checking/Installing tools in /home/alpinesc/public_html/wp-content/ewww/
wp-content/ewww permissions: 0755
ewww_image_optimizer_install_paths()
CPU architecture: x86_64
generated paths:
/home/alpinesc/public_html/wp-content/plugins/ewww-image-optimizer/jpegtran-linux64
/home/alpinesc/public_html/wp-content/plugins/ewww-image-optimizer/optipng-linux
/home/alpinesc/public_html/wp-content/plugins/ewww-image-optimizer/gifsicle-linux
/home/alpinesc/public_html/wp-content/plugins/ewww-image-optimizer/pngquant-linux
/home/alpinesc/public_html/wp-content/plugins/ewww-image-optimizer/cwebp-linux864
/home/alpinesc/public_html/wp-content/ewww/jpegtran
/home/alpinesc/public_html/wp-content/ewww/optipng
/home/alpinesc/public_html/wp-content/ewww/gifsicle
/home/alpinesc/public_html/wp-content/ewww/pngquant
/home/alpinesc/public_html/wp-content/ewww/cwebp
64-bit linux detected while installing tools
ewww_image_optimizer_md5check()
/home/alpinesc/public_html/wp-content/ewww/jpegtran-alt: 8e4a09bb04ba001f5f16651ae8594f7f
md5sum verified, binary is intact
ewww_image_optimizer_md5check()
/home/alpinesc/public_html/wp-content/ewww/cwebp-alt: eb3a5b6eae54140269ed6dcf6f792d37
md5sum verified, binary is intact
Linux/UNIX style OS, checking permissions
jpegtran permissions: 0755
gifsicle permissions: 0755
optipng permissions: 0755
pngquant permissions: 0755
webp permissions: 0755
ewww_image_optimizer_settings_script()
ewww_image_optimizer_notice_utils()
ewww_image_optimizer_exec_check()
disable_functions = dl
suhosin_blacklist =
ewww_image_optimizer_safemode_check()
safe_mode =
ewww_image_optimizer_path_check()
found /home/alpinesc/public_html/wp-content/ewww/jpegtran, testing...
ewww_image_optimizer_md5check()
/home/alpinesc/public_html/wp-content/ewww/jpegtran: 47c39feae0712f2996c61e5ae639b706
md5sum verified, binary is intact
ewww_image_optimizer_mimetype()
testing mimetype: /home/alpinesc/public_html/wp-content/ewww/jpegtran
ewww_image_optimizer_tool_found()
testing case: f at file
file: magic file from /usr/share/file/magic
file binary found
file command: /home/alpinesc/public_html/wp-content/ewww/jpegtran: ELF 64-bit LSB executable, AMD x86-64, version 1 (SYSV), for GNU/Linux 2.6.9, dynamically linked (uses shared libs), not stripped
ewww_image_optimizer_tool_found()
testing case: j at /home/alpinesc/public_html/wp-content/ewww/jpegtran
/home/alpinesc/public_html/wp-content/ewww/jpegtran: Independent JPEG Group's JPEGTRAN, version 9a 19-Jan-2014
optimizer found
found /home/alpinesc/public_html/wp-content/ewww/optipng, testing...
ewww_image_optimizer_md5check()
/home/alpinesc/public_html/wp-content/ewww/optipng: 31698da4f5ca00b35e910c77acae65bb
md5sum verified, binary is intact
ewww_image_optimizer_mimetype()
testing mimetype: /home/alpinesc/public_html/wp-content/ewww/optipng
ewww_image_optimizer_tool_found()
testing case: f at file
file: magic file from /usr/share/file/magic
file binary found
file command: /home/alpinesc/public_html/wp-content/ewww/optipng: ELF 32-bit LSB executable, Intel 80386, version 1 (SYSV), for GNU/Linux 2.6.9, statically linked, not stripped
ewww_image_optimizer_tool_found()
testing case: o at /home/alpinesc/public_html/wp-content/ewww/optipng
/home/alpinesc/public_html/wp-content/ewww/optipng: OptiPNG version 0.7.5
optimizer found
found /home/alpinesc/public_html/wp-content/ewww/gifsicle, testing...
ewww_image_optimizer_md5check()
/home/alpinesc/public_html/wp-content/ewww/gifsicle: 58f42368e86a4910d101d37fee748409
md5sum verified, binary is intact
ewww_image_optimizer_mimetype()
testing mimetype: /home/alpinesc/public_html/wp-content/ewww/gifsicle
ewww_image_optimizer_tool_found()
testing case: f at file
file: magic file from /usr/share/file/magic
file binary found
file command: /home/alpinesc/public_html/wp-content/ewww/gifsicle: ELF 32-bit LSB executable, Intel 80386, version 1 (SYSV), for GNU/Linux 2.6.9, statically linked, not stripped
ewww_image_optimizer_tool_found()
testing case: g at /home/alpinesc/public_html/wp-content/ewww/gifsicle
/home/alpinesc/public_html/wp-content/ewww/gifsicle: LCDF Gifsicle 1.84
optimizer found
found /home/alpinesc/public_html/wp-content/ewww/pngout-static, testing...
ewww_image_optimizer_md5check()
/home/alpinesc/public_html/wp-content/ewww/pngout-static: d760b7973ca81856cf2fc464637f8d77
md5sum verified, binary is intact
ewww_image_optimizer_mimetype()
testing mimetype: /home/alpinesc/public_html/wp-content/ewww/pngout-static
ewww_image_optimizer_tool_found()
testing case: f at file
file: magic file from /usr/share/file/magic
file binary found
file command: /home/alpinesc/public_html/wp-content/ewww/pngout-static: ELF 64-bit LSB executable, AMD x86-64, version 1 (SYSV), for GNU/Linux 2.6.26, statically linked, stripped
ewww_image_optimizer_tool_found()
testing case: p at /home/alpinesc/public_html/wp-content/ewww/pngout-static
tool not found
ewww_image_optimizer_tool_found()
testing case: p at pngout
pngout: sh: pngout: command not found
tool not found
ewww_image_optimizer_tool_found()
testing case: p at /usr/bin/pngout
/usr/bin/pngout: sh: /usr/bin/pngout: No such file or directory
tool not found
ewww_image_optimizer_tool_found()
testing case: p at /usr/local/bin/pngout
/usr/local/bin/pngout: sh: /usr/local/bin/pngout: No such file or directory
tool not found
ewww_image_optimizer_tool_found()
testing case: p at /usr/gnu/bin/pngout
/usr/gnu/bin/pngout: sh: /usr/gnu/bin/pngout: No such file or directory
tool not found
ewww_image_optimizer_tool_found()
testing case: p at /usr/syno/bin/pngout
/usr/syno/bin/pngout: sh: /usr/syno/bin/pngout: No such file or directory
tool not found
ewww_image_optimizer_tool_found()
testing case: p at pngout-static
pngout-static: sh: pngout-static: command not found
tool not found
ewww_image_optimizer_tool_found()
testing case: p at /usr/bin/pngout-static
/usr/bin/pngout-static: sh: /usr/bin/pngout-static: No such file or directory
tool not found
ewww_image_optimizer_tool_found()
testing case: p at /usr/local/bin/pngout-static
/usr/local/bin/pngout-static: sh: /usr/local/bin/pngout-static: No such file or directory
tool not found
ewww_image_optimizer_tool_found()
testing case: p at /usr/gnu/bin/pngout-static
/usr/gnu/bin/pngout-static: sh: /usr/gnu/bin/pngout-static: No such file or directory
tool not found
ewww_image_optimizer_tool_found()
testing case: p at /usr/syno/bin/pngout-static
/usr/syno/bin/pngout-static: sh: /usr/syno/bin/pngout-static: No such file or directory
tool not found
found /home/alpinesc/public_html/wp-content/ewww/pngquant, testing...
ewww_image_optimizer_md5check()
/home/alpinesc/public_html/wp-content/ewww/pngquant: 46bb066d676bf94cbfd78bdc0227e74e
md5sum verified, binary is intact
ewww_image_optimizer_mimetype()
testing mimetype: /home/alpinesc/public_html/wp-content/ewww/pngquant
ewww_image_optimizer_tool_found()
testing case: f at file
file: magic file from /usr/share/file/magic
file binary found
file command: /home/alpinesc/public_html/wp-content/ewww/pngquant: ELF 32-bit LSB executable, Intel 80386, version 1 (SYSV), for GNU/Linux 2.6.9, statically linked, not stripped
ewww_image_optimizer_tool_found()
testing case: q at /home/alpinesc/public_html/wp-content/ewww/pngquant
/home/alpinesc/public_html/wp-content/ewww/pngquant: 2.3.0 (July 2014)
optimizer found
found /home/alpinesc/public_html/wp-content/ewww/cwebp, testing...
ewww_image_optimizer_md5check()
/home/alpinesc/public_html/wp-content/ewww/cwebp: 9b6f13ce6ee5a028cbd2765e2d53a1d7
md5sum verified, binary is intact
ewww_image_optimizer_mimetype()
testing mimetype: /home/alpinesc/public_html/wp-content/ewww/cwebp
ewww_image_optimizer_tool_found()
testing case: f at file
file: magic file from /usr/share/file/magic
file binary found
file command: /home/alpinesc/public_html/wp-content/ewww/cwebp: ELF 64-bit LSB executable, AMD x86-64, version 1 (SYSV), for GNU/Linux 2.6.26, dynamically linked (uses shared libs), not stripped
ewww_image_optimizer_tool_found()
testing case: w at /home/alpinesc/public_html/wp-content/ewww/cwebp
/home/alpinesc/public_html/wp-content/ewww/cwebp: /home/alpinesc/public_html/wp-content/ewww/cwebp: error while loading shared libraries: libjpeg.so.8: cannot open shared object file: No such file or directory
tool not found
found /home/alpinesc/public_html/wp-content/ewww/cwebp-alt, testing...
ewww_image_optimizer_mimetype()
testing mimetype: /home/alpinesc/public_html/wp-content/ewww/cwebp-alt
ewww_image_optimizer_tool_found()
testing case: f at file
file: magic file from /usr/share/file/magic
file binary found
file command: /home/alpinesc/public_html/wp-content/ewww/cwebp-alt: ELF 64-bit LSB executable, AMD x86-64, version 1 (SYSV), for GNU/Linux 2.6.9, dynamically linked (uses shared libs), not stripped
ewww_image_optimizer_tool_found()
testing case: w at /home/alpinesc/public_html/wp-content/ewww/cwebp-alt
/home/alpinesc/public_html/wp-content/ewww/cwebp-alt: 0.4.1
optimizer found
using: /home/alpinesc/public_html/wp-content/ewww/jpegtran
using: /home/alpinesc/public_html/wp-content/ewww/optipng
using: /home/alpinesc/public_html/wp-content/ewww/gifsicle
using: /home/alpinesc/public_html/wp-content/ewww/pngquant
using: /home/alpinesc/public_html/wp-content/ewww/cwebp-alt
ewww_image_optimizer_options()
ewww_image_optimizer_savings()
querying savings for multi-site
retrieving list of sites the easy way
getting savings for site: 1
query to be performed: SELECT SUM(orig_size-image_size) FROM wp_ewwwio_images
savings found: 0
getting savings for site: 4
query to be performed: SELECT SUM(orig_size-image_size) FROM wp_ewwwio_images
savings found: 0
getting savings for site: 9
query to be performed: SELECT SUM(orig_size-image_size) FROM wp_ewwwio_images
savings found: 0
getting savings for site: 14
query to be performed: SELECT SUM(orig_size-image_size) FROM wp_ewwwio_images
savings found: 0
getting savings for site: 15
query to be performed: SELECT SUM(orig_size-image_size) FROM wp_ewwwio_images
savings found: 0
getting savings for site: 16
query to be performed: SELECT SUM(orig_size-image_size) FROM wp_ewwwio_images
savings found: 0
getting savings for site: 18
query to be performed: SELECT SUM(orig_size-image_size) FROM wp_ewwwio_images
savings found: 0
getting savings for site: 19
query to be performed: SELECT SUM(orig_size-image_size) FROM wp_ewwwio_images
savings found: 0
getting savings for site: 20
query to be performed: SELECT SUM(orig_size-image_size) FROM wp_ewwwio_images
savings found: 0
getting savings for site: 21
query to be performed: SELECT SUM(orig_size-image_size) FROM wp_ewwwio_images
savings found: 0
getting savings for site: 24
query to be performed: SELECT SUM(orig_size-image_size) FROM wp_ewwwio_images
savings found: 0
getting savings for site: 25
query to be performed: SELECT SUM(orig_size-image_size) FROM wp_ewwwio_images
savings found: 0
ewww_image_optimizer_install_paths()
CPU architecture: x86_64
generated paths:
/home/alpinesc/public_html/wp-content/plugins/ewww-image-optimizer/jpegtran-linux64
/home/alpinesc/public_html/wp-content/plugins/ewww-image-optimizer/optipng-linux
/home/alpinesc/public_html/wp-content/plugins/ewww-image-optimizer/gifsicle-linux
/home/alpinesc/public_html/wp-content/plugins/ewww-image-optimizer/pngquant-linux
/home/alpinesc/public_html/wp-content/plugins/ewww-image-optimizer/cwebp-linux864
/home/alpinesc/public_html/wp-content/ewww/jpegtran
/home/alpinesc/public_html/wp-content/ewww/optipng
/home/alpinesc/public_html/wp-content/ewww/gifsicle
/home/alpinesc/public_html/wp-content/ewww/pngquant
/home/alpinesc/public_html/wp-content/ewww/cwebp
ewww_image_optimizer_tool_found()
testing case: j at /home/alpinesc/public_html/wp-content/ewww/jpegtran
/home/alpinesc/public_html/wp-content/ewww/jpegtran: Independent JPEG Group's JPEGTRAN, version 9a 19-Jan-2014
optimizer found
ewww_image_optimizer_tool_found()
testing case: o at /home/alpinesc/public_html/wp-content/ewww/optipng
/home/alpinesc/public_html/wp-content/ewww/optipng: OptiPNG version 0.7.5
optimizer found
ewww_image_optimizer_tool_found()
testing case: g at /home/alpinesc/public_html/wp-content/ewww/gifsicle
/home/alpinesc/public_html/wp-content/ewww/gifsicle: LCDF Gifsicle 1.84
optimizer found
ewww_image_optimizer_tool_found()
testing case: p at
tool not found
ewww_image_optimizer_safemode_check()
safe_mode =
ewww_image_optimizer_exec_check()
disable_functions = dl
suhosin_blacklist =
ewww_image_optimizer_gd_support()
GD found, supports:
GD Version: bundled (2.1.0 compatible)
FreeType Support: 1
FreeType Linkage: with freetype
T1Lib Support:
GIF Read Support: 1
GIF Create Support: 1
JPEG Support: 1
PNG Support: 1
WBMP Support: 1
XPM Support: 1
XBM Support: 1
JIS-mapped Japanese Font Support:
ewww_image_optimizer_tool_found()
testing case: i at convert
convert: Version: ImageMagick 6.2.8 05/07/12 Q16 file:/usr/share/ImageMagick-6.2.8/doc/index.html
imagemagick found
ewww_image_optimizer_tool_found()
testing case: f at file
file: magic file from /usr/share/file/magic
file binary found
ewww_image_optimizer_tool_found()
testing case: n at nice
nice: 0
nice found
ewww_image_optimizer_tool_found()
testing case: t at tar
tar: tar (GNU tar) 1.15.1
tar found
get_image_sizes()
Array ( [thumbnail] => Array ( [width] => 150 [height] => 150 ) [medium] => Array ( [width] => 300 [height] => 300 ) [large] => Array ( [width] => 1024 [height] => 1024 ) [brand-thumb] => Array ( [width] => 300 [height] => 9999 ) [shop_thumbnail] => Array ( [width] => 114 [height] => 130 ) [shop_catalog] => Array ( [width] => 247 [height] => 300 ) [shop_single] => Array ( [width] => 510 [height] => 600 ) )
ewww_image_optimizer_jpg_background()
ewww_image_optimizer_jpg_background()
ewww_image_optimizer_jpg_quality()
--300--

Awesome. I also attempted to do a clean reinstall EWW on two of three installs we have and the “Automatically Install” button to install pngout wouldn’t work and gave an error of “Pngout was not installed: . Make sure this folder is writable: /home/alpinesc/public_html/wp-content/ewww/”. Even with 777 permission on the folder, we couldn’t complete the installation of PNGOUT. However, I was able to simple copy and paste the EWWW folder from the third install that was still working and that fixed the issue on the other two …. the permissions issue no longer existed.

One of my server admins came of with the following conclusion …. maybe it might help someway:

“I apologize for the delay, but from what I’ve gathered, yes. Those binaries are not the expected ones, and you simply need to replace them with working ones. I imagine that the phrase ‘unexpected binary data’ will already hold some meaning for your dev. Moreover, you can even mention a possible version mismatch, and a definite case of mis-reported error.”

Also, does EWWW want to see 644 on .png file permissions?

Gotcha, thanks! I ended up putting in specific folders in the EWWW settings and that seemed to help things about a bit. Once the majority of the images were accounted for an in database, there doesn’t seem to be any issue with just putting /public_html/ as the folder to recursively scan … think there was just too much going on before the database had the images in the database …

Am seeing lots of extra files with png.tmp or png.tmp.png.tmp added to them. So in addition to an original file like logo.png, there will be logo.png.tmp and logo.png.tmp.png.tmp … any idea why this might be happening? The error associated with this is below. The permissions don’t appear to be different from any other files ….

[11-Jun-2015 08:49:21 UTC] PHP Warning: filesize(): stat failed for /home/alpinesc/public_html/forums/styles/default/uix_addon/sprite.png.tmp.png.tmp in /home/alpinesc/public_html/wp-content/plugins/ewww-image-optimizer/ewww-image-optimizer.php on line 1654

This is the only error that is writing to WP error log when timeout occurs:

[11-Jun-2015 02:19:01 UTC] PHP Notice: getimagesize(): Read error! in /home/username/public_html/wp-content/plugins/ewww-image-optimizer/ewww-image-optimizer.php on line 973

Replies have started showing up …..

Yep, same error here … causes all woocommerce product and category pages to white screen.

Thank you. I don’t see any options for deactivating the stats and dashboard info for the sub sites on the install, there is an option to only show “Admins” … however each website owner is an admin …. we would need only “Super Admins” to see the stats … there are less than a thousand sites, but it is still too much to go into each dashboard, one by one to uncheck the BruteForce stats via the “screen options” section in the top right of the dashboard … It might be a good idea to give this control in the future since it’s not uncommon for clients to be Admins, yet not want technical info or outside links that are confusing in the dashboard …

We used the white label branding plugin to disable the stats on the network …

Thanks!

You are incorrect. Contact requires upgrading to a $40 Support Subscription …. We would like to ask what support services are covered with the Support Subscription as we have no problem paying for extended support, but the only way to communicate in any way, shape or form to further understand what is and is not covered by Premium Support is by first paying for said Premium Support… No guidance is given on dev website and premium support can mean many things to many different people, every dev has different standards in the level of service they provide with Premium Support.

The screenshot I’ve posted too many times now below, shows that there is NO WAY ton contact the author without first paying for extended support.

I believe it is unreasonable and a bad business practice to prevent paying customers from submitting simple questions about products / services / upgrading prior to purchasing them and preventing customers from providing information such as bug reports and feedback.

Feel free to point out where you see a contact form in the screenshot below if I’m overlooking it.

https://imgur.com/NRwPXuA

That is the login screen we used to login and get this image.

https://imgur.com/NRwPXuA

If I was using the free hosted version (non-commercial) of the plugin that is on www.ads-software.com, we’d still be having the same conversation here, because the same issue would exist, an inability to communicate with the dev, fwiw.

As I stated previously, there is no contact form available. “You have no active support subscription yet.” …. Is all we see when we click on support. How does someone like ourselves or even someone who hasn’t purchased anything yet, contact you on your website with questions?

https://imgur.com/NRwPXuA