Digital Arm

Sorry to hear that didn’t help.

I just mean an administrator account that you delete afterwards ??

We will be adding an export feature in a future version which will help us troubleshooting issues but for now I’m not sure what else to suggest without having a look.

Oh that is odd. Yes you are supposed to receive the info in the email.

What I would suggest is deleting everything in the email content box, then clicking the “Prefil With Email Template” button – this will ensure the values are correct.

If this still doesn’t work, I’d be happy to log in and have a look. If you are happy to create a temporary administrator account for [email protected] I’ll be able to find out where the problem is.

Looking at the third screenshot, I can see NOM in the subject and NOM in the email content. Does that mean the issue is now resolved? If not, please explain again where the issue is.

Thanks.

Hi,

Can you check and confirm that your form has a field with the field label set to: Name

When you set up the email action and click on the dropdown labelled “Add Field Response To Email Content” do you have an option appearing as: Name

Thanks.

Hi Danny,

We’ve just released version 1.0.1 which has a few fixes and UI improvements. When you get a moment please update and see if this resolves your issues.

Documentation is also well under way now as well as version 1.1 which will have a few much needed features.

Thanks.

Hi Postmatic,

These errors should now be fixed in the latest 1.0.1 release. Please update and see if your issues are resolved.

Thanks.

When you add an admin email or customer email on the actions tab, there’s a field labelled “Email Content”. At the moment you have to populate this manually and if it is left blank, the email won’t send at all. We’ll be addressing that in the next release along with some options to autofill the data so you don’t have to do it manually.

See screenshot here of an admin email with filled in content: https://imgbox.com/2qOelY3q

Really appreciate the feedback, we’ll have the documentation up online really soon!

It’s a fair point, we’ll look at making that UI a bit clearer. Full documentation and some how to videos are coming soon!

Do you have it set to store the message? If so, does it store the message and not send the email? Or does nothing happen at all?

I’ve just run a few tests and can see that if the email message field is blank when adding the action, the email doesn’t send, can you confirm you have some content in the message field when setting the form builder actions?

Hi there,

Thanks for checking out Engage and bringing this to our attention.

We’ll look into this asap.

Thanks.

Hi there,

Thanks for checking out Engage!

Can I just check that you are clicking on the box or arrow to expand the box to show the fields before dragging? Common, Layout and Add-on are just the containers for the actual fields.

Thanks.