dijkmana

Hi,thank you for your response.

I did indeed use an image optimization plugin called “Smush” as well as WP Rocket. However, these plugins caused more issues on my site than they resolved, so I decided to remove them completely.

Currently, I am testing a staging site where I have reinstalled Elementor and WooCommerce, and the products have been re-added. So far, the issues seem to be resolved on this site, but I want to monitor it for a few more days to ensure the problems don’t reoccur.

Thank you for your response.

I’m not exactly sure when the issue first started, but it seems like it began with just a few images and has gradually spread to more. As for the “connection timed out” error, I haven’t encountered it myself, so I’m not sure why that’s happening.

I’ll go ahead and check for any conflicts as you suggested and will keep you updated if I find anything.

Hello,

Thank you for the help. I will reach out to my supplier again to troubleshoot and hopefully find a solution to this problem.

That’s correct, even when I switch to the Storefront theme, I continue to have issues with the product images.

I can provide some explanation about the plugin from my supplier. I’m not a programmer or anything, so i might be wrong, but this is how it was explained to me. The EED plugin, which is only available to customers with a special contract from my product supplier, adds elements to Elementor that are connected to my supplier. Specifically, it includes a search field where visitors can enter their search terms, and a responder that displays the search results. When a visitor then clicks on a product, this product is added to my WooCommerce product list and is shown to the visitor on the single product page.

Hello,

@ckadenge thank you for your response. I have tried the Storefront theme and experienced the same issues there as well. I then disabled all plugins one by one until only WooCommerce was active, and even with all plugins disabled, I still have this problem. I contacted my supplier’s support team, but they couldn’t find any issues with their plugin. Additionally, I tried various standard product page templates from Elementor and created a custom template, but none of these attempts have resolved the issue. The images continue to behave strangely.

• This reply was modified 4 months, 2 weeks ago by dijkmana.

Posted on the woocommerce support forum, thank you.

Thank you for helping me. I have contacted the maker of the EED plugin to resolve this issue.

Found out the EED plugin is causing this issue, if i deactive this the page is functioning. The problem is i cannot use my webshop without this plugin because it connects to my wholesaler. Is there any way to force it to use my template?

List of my plugins:
Block Visibility

Code Snippets

EED SEO Add-on

EED WP Plugin

Google Listings and Ads

WooCommerce

Gutenberg

Minimum aankoopbedrag voor WooCommerce

Ninja Forms

Quantity Field on Shop Page for WooCommerce

Rank Math SEO PRO

Redirection

Site Kit by Google

WooPayments

WP Rocket

Hello,

Thank you for your quick response. On the WordPress dashboard, I navigated to Pages and selected this page. I set the page to use the template “page no title.” I also created a custom template and tried to load it. However, an unknown template is being loaded instead, without my header and website footer.

When I open the page editor for, the page appears differently, and I am unable to make any changes using the editor.

This is what i see when opening the editor of this page:
https://pasteboard.co/mAbE3lfkuWGR.png

This is what the page is actually showing:
https://pasteboard.co/67QuaoFOP7fG.png

This issue only occurs with this specific page.

• This reply was modified 5 months ago by dijkmana.
• This reply was modified 5 months ago by dijkmana.
• This reply was modified 5 months ago by dijkmana.
• This reply was modified 5 months ago by James Huff. Reason: redundant links removed