Bran

Hello Patrick,

It is not really resolved as in the previous communication Adam could only say, and as quoted:

All in all, I think we should consider this a bug but I’m not sure yet if it’s something that could be simply fixed on our end (except from rebuilding PayPal integration entirely) so for now I don’t have a workaround, I’m afraid.

I have already submitted this behavior as a bug to our Forminator Team so developers will look into it and if possible – they’ll include fix with one of future releases but I’m not able to provide ETA yet as they first need to examine it and identify the exact cause, then find a way to override it, and this might take some time, I’m afraid.

So the issue is not really resolved.
Regards
B

Hi Nithin,

Thank you.

I have tired it but it does not work. The problem does not seem to be with the submit field, but I am guessing the PayPal field, since the form on our website collects payments before it can be sent. When someone enters all the fields correctly, proceeds to the payment it works, but if they cancel the PayPal payment, they are redirected back to the form but if the press the pay with PayPal button again it gives an error and will not proceed to PayPal unless they refresh the page and fill out the form again from scratch. Then they can proceed to PayPal and pay.
For now as a temporary solution, I have added conditions to the PayPal field, so it shows and can be submitted only when all fields are filled. It is the only solution I found in order to be able to use your plugin on our site. But even then, if someone cancels payment on the PayPal form, they have to refresh the page and start again as I already explained. You can try it for yourself here: https://tinyurl.com/55xc99p4
The MU plugin snippet given is installed.
Forminator is the best plugin we found to suit our needs but I am afraid that we are getting to many people giving up on subscribing via the form and having to come to us directly. It doesn’t seem others have the same problem as we encountered so it puzzles us why. I hope to find a solution.
Thank you.
Regards
B

Hello Patrick,

Thank you.

I added the mu file as indicated, but unfortunately the error still persists.

Regards
b

Hi Adam,
Are any updates on this issue please?
Regards
B

Thank you once again:

So the link to pastebin is: https://pastebin.com/XVUgrJBN
Use this password: 0NP36i7J1z
Kindly note that I censored the emails current being used in the paste with ##### purposely since they are private.

Thank you.

Thank you for your reply and help.
I did what you suggested.
I am using Litespeed , but disabled it
I changed the toggle switch to opposite, as suggested.
As far as I am aware, there are no other plugins using PayPal
Nothing changed and I keep getting the same error. The only way to submit the form is to make sure it is filled in correctly in the first place.

The plugin is fantastic and exactly what we need, but I really wish to solve this.
Regards
B

Hi Elena,

Thank you for your reply.

I solved first part of my question using wp-invoice.po in the languanges folder: wp-invoice/static/languages

Second part of my question is how do I make the client fill in his or her address and phone as a required field before they submit the form and pay through paypal?

Thanks.

Thank you. Hoping this will be soon. If not, is there a way to insert some code to have this temporarily available until you release the next update?

Thank you,
This worked perfectly.

Thank for your reply.

Yes it would make sense. Would it be possible to tell me how to add the tag and where to add it in ‘mt_notification_data’ as I am unsure how and what to use and where to insert it?

Thanks

Thank you for the reply. I am happy that you agree it is a good idea as it would make it safer for sellers as well as for purchasersale alike.

Even happier to know that it may not be hard to implement which means this option may be available soon in some forthcoming update.

Cheers

B

Everything resolved. Thank you so much for your promptness.

I am ever so puzzled!
I have checked all my spam folders etc, but emails you have sent (addresses above are correct) seemed not to have arrived. I am going to try and send another email using your contact form providing you with my personal email.
Just for your info, when I use your contact form nothing seems to happen when I hit the send button, just seems as it is working and keeps doing this until I either refresh the page or close it.
Thanks so much for the help!

Hi, thanks for the help, and I appreciate your promptness. I have not received any email with the download link as of yet.
Tried using the contact form to get in touch but even this does not work.
How do I contact you direct pls?
Thanks

I can’t understand. I purchased it directly from here.