dipsaha

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Hi,

To resolve the issue with registration, kindly go to WordPress Settings and enable the “Anyone can register” option. Additionally, please ensure that the course is set as a public course.

This should allow users to register and enroll in the free course without needing to log in. Let me know if you need further assistance!

Best regards,
Dip Saha
Technical Support Engineer, Themeum

Hi @junichi103103,

Thank you for the update!

For the accordion issue where the lessons won’t expand, please make sure that you have added lessons under each of the topics. If the topics are empty or not assigned any lessons, the accordion won’t expand.

Additionally, ensure there is no custom CSS that could be hiding the lesson blocks. You can check this by temporarily disabling any custom CSS to see if the lessons become visible.

Let me know if you need further assistance!

Best regards,
Dip Saha
Technical Support Engineer, Themeum

Hi Craig,

Thanks for reaching out! Could you please provide a screenshot or a video recording of the issue you’re encountering? This will help us better understand the problem and assist you more effectively.

Looking forward to your response!

Best regards,
Dip Saha
Tech Support Engineer, Themeum

Hi Junichi,

Thank you for reaching out!

Regarding the text changes, could you please provide screenshots of the specific words you want to modify?

As for the Author and Review (star bars), they should no longer be visible after disabling them. Please try clearing your website and browser cache and check again. If the issue persists, let me know, and I’ll be happy to assist further.

Looking forward to your response!

Best regards,
Dip Saha
Technical Support Engineer, Themeum

Hi jamalnasim,

I’m glad to hear you’ve made progress with the cart and checkout pages!

To access the student dashboard https://theacelabs.com/dashboard/ and view your courses simply navigate to: https://theacelabs.com/courses/

There, you will be able to see all the courses you’ve purchased.

If you encounter any other issues or need further assistance, feel free to reach out!

Best regards,
Dip Saha
Tutor LMS Support Team

Hi @jamalnasim,

Thank you for reaching out!

To ensure that students who purchase courses as guests get access to the course:

1. Make sure your Cart Page is set to Classic Cart.
2. Ensure your Checkout Page is set to Classic Checkout.

You can modify these settings by navigating to your Page Settings in WordPress. This configuration helps streamline the purchasing process and ensure that students are correctly enrolled in their courses after payment is verified manually.

If you encounter any issues or need further assistance, feel free to let me know!

Best regards,
Dip Saha
Tutor LMS Support Team

Hi @oviedokarla,

Thanks for reaching out. Just to clarify, are you a Pro user of our platform? This will help me understand your situation better and assist you accordingly via our ticket system.

Looking forward to your response!

Best regards,
Dip Saha

Hi @oviedokarla,

Thank you for providing the details and screenshots they’re very helpful!

To investigate and resolve the Q&A syncing and password reset email issues, we’ll need access to your site. Please reach out to us at support at themeum dot com with your site access details, and our team will work on solving the issue as quickly as possible.

We appreciate your patience and look forward to assisting you!

Best regards,
Dip Saha
Support Engineer, Themeum

Hi @oviedokarla,

Thank you for the update!

To assist you better, could you please share screenshots of the issues you’re experiencing? It would also be helpful if you could show where you initially made the changes to hide the Q&A section and how you later restored it. This will give me a clearer idea of what might be causing the display and syncing issues.

Once I have this information, I’ll be able to investigate further and work on a solution for you.

Thank you, and I look forward to helping resolve this for you!

Best regards,
Dip Saha
Support Engineer, Themeum

Hi Oviedokarla,

Thank you for reaching out, and I’m sorry to hear about the issues you’re facing. I’m here to help!

1. Questions and Answers Not Showing on the Dashboard:
It sounds like the questions and answers are appearing in the WordPress dashboard’s comments section but not on the user dashboard as expected. This could happen if there’s a conflict with another plugin or if certain display settings are misconfigured. Here are a few steps you could try to troubleshoot:

• Check Plugin Settings: If you’re using a specific Q&A or discussion plugin, ensure the settings allow questions and answers to be displayed on the front-end dashboard.
• Clear Cache: Sometimes cached data can prevent updated content from showing up, so it might help to clear your website’s cache and also check plugins conflict.

If none of these steps work, please let us know, and we’ll continue to investigate.

2. Password Reset Emails Not Sending:
There are a few possible reasons why users may not be receiving password reset emails:

• Email Configuration: Ensure that your email configuration settings in WordPress are correct. Sometimes, using an SMTP plugin (such as WP Mail SMTP) can improve email deliverability by authenticating your emails and sending them through an external email server.
• Hosting Restrictions: Some hosting providers have restrictions on sending emails. You may want to check with your hosting provider to ensure there are no limitations or filters blocking outgoing emails from your website.

If you continue to experience these issues, please let us know, and we can look into other potential solutions.

Thank you for your patience, and I look forward to helping resolve this for you!

Best regards,
Dip Saha
Support Team

Hi Rashidd,

Thank you for reaching out and sharing the video!

Kindly check if there might be any conflicts between Tutor LMS and other plugins installed on your site. Sometimes, other plugins can interfere with the performance of video playback.

If the issue persists and no conflicts are found, we recommend temporarily disabling the Tutor player for YouTube. This may help in resolving the buffering issue.

Please let us know how it goes, and feel free to reach out if you need further assistance.

Best regards,
Dip Saha

Hi @acsalima ,

Thank you for letting us know about the issue with the ‘Add to questions’ button.

Please try clearing your cache and check for any plugin conflicts by temporarily deactivating other plugins. Switching to a default theme can also help identify if there’s a theme-related conflict.

If the problem persists, could you please provide a screenshot with the developer console open? This will help us diagnose any errors more accurately.

Thanks for your patience, and I’m here to help!

Best regards,
Dip Saha

Hi Brandi,

Thank you for reaching out and for providing the details of the issue.

Unfortunately, the images you attached are not loading on my end. However, based on the information you shared, please double-check the following points:

1. Ensure the Product is Marked for “Tutor”: In the WooCommerce product settings, please make sure that the product you created for the course is set as a “Tutor” product. This is necessary for it to be recognized as a course product.
2. Course Status: Make sure the course you created is not in draft mode and is set to publish. Only published courses will appear on the course page.

If both of these are correctly configured and the issue persists, feel free to send the images again or any further details. I’ll investigate the issue more thoroughly and help you resolve it.

Looking forward to your response!

Best regards,
Dip Saha
Support Engineer, Themeum

Hello @oviedokarla ,

Thank you for reaching out regarding the issue you’re experiencing with the quiz. I’ve conducted a test on my end after registering, and I can confirm that the quiz is functioning properly.

To troubleshoot the problem, I recommend the following steps:

1. Clear Your Browser Cache: Sometimes, cached data can lead to unexpected behavior. Clearing your browser cache and cookies may resolve the issue.

If you continue to experience the same problem after trying these steps, I would appreciate it if you could record a video of the issue occurring. This will help me investigate the matter more effectively.

Thank you for your understanding and cooperation. I’m here to assist you further!

Best regards,
Dip Saha
Support Engineer, Themeum

Hi @tolgahankoyuncu,

Thank you for providing detailed information about the issue.

Based on my analysis, it appears that the absence of the “Add to Cart” button is related to your active theme. In many cases, custom themes or specific theme templates can override WooCommerce’s default product display behavior, which might prevent certain elements like the “Add to Cart” button from appearing properly on course pages.

To confirm if this is indeed a theme-related issue, I recommend the following steps:

1. Switch to a Default Theme: Temporarily switch to one of the default WordPress themes such as Twenty Twenty-Three or Storefront (the default WooCommerce theme). Once switched, please check the course pages again to see if the “Add to Cart” button appears.
2. Check for Template Overrides: Some themes override WooCommerce templates, which can affect how buttons are displayed. If switching to a default theme solves the issue, then it’s likely that your current theme has customized WooCommerce templates that might need adjustment.

Once you’ve tested with the default theme, let me know if the “Add to Cart” button becomes visible. If the issue is confirmed to be theme-related, I can guide you on the next steps to resolve this within your active theme.

Looking forward to your update!

Best regards,
Dip Saha
Support Engineer, Themeum