dipsaha

Hi @adnanafzal565,

Thank you for sharing your experience and I apologize for the frustration you’ve encountered.

The reason the “\” character gets removed is due to our 3-stage sanitization process, which helps protect against potential security issues. To include the “\” in your lessons, you’ll need to enter it three times like this: \\\. This should resolve the issue and allow your formatting to remain intact.

If you continue to experience any problems or have further questions, please don’t hesitate to reach out to us at support at themeum dot com. We’re here to help!

Best regards,
Dip Saha
Support Engineer, Themeum

Hello @suzancronje,

Thank you for reaching out to us.

The issue you’re experiencing with the “Check Out Fields Editor” plugin and the WooCommerce checkout process is not directly related to Tutor LMS. Since this involves WooCommerce functionality,

I recommend contacting the WooCommerce support team or the plugin developers for further assistance. They will be better equipped to help resolve this issue.

If you need any assistance related to Tutor LMS, feel free to reach out. I’m happy to help!

Best regards,
Dip Saha
Support Engineer, Themeum

Hey @prabdeepmann1

Thank you very much for your thoughtful and encouraging feedback. I’m genuinely pleased to hear that my support was helpful and met your expectations. Your appreciation means a lot to me, and it’s truly rewarding to know that I could assist you effectively.

At Tutor LMS, we strive to provide the best possible support, and it’s wonderful to receive such positive recognition. If you have any more questions or need further assistance in the future, please feel free to reach out. Our team is here to help and ensure your experience with Tutor LMS is as smooth as possible.

Thank you once again for your kind words and appreciation.

Best regards,
Dip Saha
Support Engineer, Themeum

• This reply was modified 6 months, 2 weeks ago by dipsaha.

Hi @upwao,

Thank you for reaching out. The date picker in Tutor LMS doesn’t currently support translation directly through Loco Translate or by modifying the datepicker.js file.

As a result, the calendar elements like months and days cannot be translated to other languages within the plugin’s existing setup. We understand this can be frustrating, and we’re working on improving localization features in future updates.

Please let us know if there’s anything else we can assist with!

Best regards,
Dip Saha

Dear @iamdavidking ,

Thank you for reaching out. I understand that you’re encountering an error when trying to log out from the student dashboard, where it says the page doesn’t exist. Let’s get this resolved.

Here is a step you can follow to fix this issue

1. Refresh Your Permalinks:
   • Go to Settings > Permalinks in the WordPress Dashboard and click Save Changes to refresh the permalink structure. This can often resolve issues with pages not being found. You don’t need to modify anything there.

If you’ve tried the step and the issue still persists, please let me know with a screenshot of the error, and I’ll be happy to assist you further.

Best regards,
Dip Saha

Hey @iamdavidking

Thank you for reaching out!

To add a checkpoint for students before they move on to the next chapter, you can use the Quiz feature and Content Drip in Tutor LMS. You can set up a quiz at the end of a chapter that students must complete before they can proceed to the next one. This allows you to assess their understanding and ensure they’ve grasped the content before moving forward.

Simply create a quiz, assign it to the relevant lesson, and configure the passing grade and attempt options. Once the quiz is completed, the next chapter will automatically unlock for the student. In the Content Drip settings, simply check the box labeled “Course content available sequentially”.

If you need detailed guidance on setting this up, feel free to ask!

Best regards,
Dip Saha

Hi @larsnordicfitnessacademy,

Thank you for reaching out and for considering WordPress with Tutor LMS for your site.

I understand your concerns, especially when moving from a platform like LearnWorlds. Tutor LMS is a robust and flexible plugin, widely used by many for creating and managing online courses with ease. We currently have over 90,000 active installations.

Moreover The Tutor LMS team is active in both updating the plugin and providing support. Issues that arise often get addressed quickly, especially if they’re common or critical.

If you decide to go ahead with the switch, I’d recommend testing Tutor LMS in a staging environment first. This way, you can identify any potential issues before going live.

Feel free to reach out if you have more questions or need further advice. We’re here to help make your transition as smooth as possible.

Best regards,
Dip Saha

Dear @underbaked

Thank you for your detailed explanation. I’ve reviewed the screenshot you provided, and it’s clear that all your products are set up consistently. While the purchases seem correct, I understand your concern about the participants counter suggesting a potential breach that might allow users to enroll without payment.

To further investigate this issue, could you please provide screenshots of all the plugins you have installed and the monetization settings within Tutor LMS? This additional information will help us identify if there’s any configuration that could be causing this issue. Moreover, is there any free course in your website? If possible kindly give me a screenshot of courses page.

Thank you, and kind regards,
Dip Saha

Hello @underbaked

Since you’re using the free version, there’s no need to contact ticket support. Could you please provide a screenshot of your product settings of WooCommerce? It appears that the issue might be related to WooCommerce.

Best Regards
Dip Saha

• This reply was modified 7 months, 1 week ago by dipsaha.

Dear @underbaked

Thank you for reaching out to us regarding the issue you’ve encountered with students enrolling in your courses without proper payment. We understand how concerning this situation must be for you.

Unfortunately, as this matter involves the Tutor LMS Pro plugin, we are unable to provide detailed support for it through this forum. For assistance with issues related to Tutor LMS Pro, we kindly ask that you submit a support ticket directly to our official support team.

To submit a ticket, please visit our support portal: https://tutorlms.com/support/ and provide all relevant details, including any screenshots or logs that could help us diagnose the issue more effectively. Our team will prioritize your request and work closely with you to resolve the issue as swiftly as possible.

We appreciate your understanding and look forward to assisting you further through our dedicated support channel.

Best regards,
Dip Saha

Hi @iamdavidking,

Thank you for reaching out!

I understand you would like to remove the registration option from the /tutor-login/ page in Tutor LMS. Here you can do this: Disable the Registration in WordPress Settings

1. Go to your WordPress Dashboard.
2. Navigate to Settings > General.
3. Uncheck the “Anyone can register” option.
4. Save the changes.

If you need further assistance or if the issue persists, please feel free to get in touch. We’re here to help!

If your issue is solved then please mark the thread as “Resolved”.

Best regards,
Dip Saha

Dear @harshmymind ,

Thank you for bringing this to our attention. To assist you more effectively, could you please provide a screenshot of the error message you are encountering? This will help us identify the issue and resolve it as quickly as possible.

We appreciate your cooperation and are here to assist you further.

Best regards,
Dip Saha

Hello @harshmymind

Thank you for sharing the details. I’m having some trouble understanding the specific issue you’re encountering. Could you please clarify what happens when you try to log in through the Tutor LMS dashboard login form? For example, are you seeing an error message, or is the page not loading correctly?

Any additional information with Screenshot you can provide will help us better diagnose the problem and assist you more effectively.

Looking forward to your response!

Best regards,
Dip Saha

Hello @t3ch4u

Thank you for reaching out with your question. The behavior you’re describing, where users are automatically enrolled in a course after completing a free lesson using Paid Membership Pro, is related to features available in the Tutor LMS Pro version.

Unfortunately, we are unable to provide support for Pro features in this forum. For Pro-related issues, I recommend reaching out directly to our support team through the website: https://tutorlms.com/support/ . They’ll be able to assist you further with this specific issue.

That being said, I have tested this functionality in my local environment, and it appears to be working as expected. I suggest checking your membership settings or configurations to ensure everything is set up correctly. The support team can help you troubleshoot further if needed. I hope you understand the matter.

Thank you for understanding, and please don’t hesitate to reach out to our support team for more in-depth assistance. Once your problem is solved please mark the thread as “Resolved”.

Best regards,
Dip Saha

Hello @zokkoz

Thank you for bringing this to our attention. We understand the importance of maintaining a clean permalink structure, especially in a multisite environment. Currently, Tutor LMS does not have the ability to separate the /blog/ prefix from course URLs like some other plugins. The permalink structure is optimized to work without any additional prefixes.

However, we’ve taken note of your feedback. While I can’t provide an exact timeline, we will consider implementing this in a future update to improve the flexibility of our permalink options. I hope you understand the matter.

We appreciate your understanding and thank you for your valuable input. If you have any more suggestions or need further assistance, please feel free to reach out.

If your question has been answered and you have no further inquiries, please mark the thread as “Resolved”.

Best regards,
Dip Saha