dipsaha

Hello @fahmimu

Thank you for reaching out with your question. Currently, in Tutor LMS, the username field is required during the registration process and cannot be removed or bypassed. The plugin is designed to require both a username and an email for new user registrations.

If you need any further assistance or have additional questions, please don’t hesitate to contact us.

Best regards,
Dip Saha

Hello @aaepic

It seems that downgrading the PHP version may resolve the issue. Please try downgrading your PHP version and see if that resolves the problem.

If the issue persists, don’t hesitate to reach out to us for further assistance.

Best Regards
Dip Saha

Hi @vyhoanghadan

Could you provide me with access to one of your courses? This would help me gain a better understanding of the problem.

Thank you for your patience.

Best Regards
Dip Saha

Hello @aaepic

Thank you for reaching out and providing detailed information about the issue you’re experiencing. I understand how critical this is for your online courses, and I’m here to help.

Based on the information you’ve provided, here are some steps that might resolve the issue:

1. Check for JavaScript Errors:
   • Open your browser’s developer console (press F12 or Ctrl + Shift + I) and go to the “Console” tab.
   • Try adding or updating a lesson and see if any errors appear in the console. If there are errors, please share them with us as they might help identify the problem with a screenshot.
2. PHP Compatibility:
   • It’s possible that Tutor LMS 2.7.4 may have compatibility issues with PHP 8.3.6. I recommend downgrading to PHP 8.1 or 8.0 to see if this resolves the issue.

Please let me know the results of these steps. If the issue persists, we may need to explore further troubleshooting or escalate the matter to our development team.

Thank you for your patience.

Best regards,
Dip Saha

Hello @yossiaharon

In Tutor LMS, the permalink structure is optimized to work without any additional prefixes, especially for courses. Adding a prefix can disrupt the intended functionality, as it applies to all content types, including courses. To avoid this, we recommend using the “Post name” permalink setting without any prefixes, which will ensure that your course URLs remain clean and functional.

If you have any further questions or need additional support, feel free to reach out.

Best regards,
Dip Saha

Hello @alhikmahsoftware

Go to your active theme’s function.php file and paste the given code:

$instructor_role = tutor()->instructor_role;
	remove_role($instructor_role);
	add_role( $instructor_role, __('Tutor Instructor', 'tutor'), array() );

$custom_post_type_permission = array(
    //Manage Instructor
    'manage_tutor_instructor',
    //Tutor Posts Type Permission
    'edit_tutor_course',
    'read_tutor_course',
    'delete_tutor_course',
    'delete_tutor_courses',
    'edit_tutor_courses',
    'edit_others_tutor_courses',
    'read_private_tutor_courses',
    'edit_tutor_courses',
    'edit_tutor_lesson',
    'read_tutor_lesson',
    'delete_tutor_lesson',
    'delete_tutor_lessons',
    'edit_tutor_lessons',
    'edit_others_tutor_lessons',
    'read_private_tutor_lessons',
    'edit_tutor_lessons',
    'publish_tutor_lessons',
    'edit_tutor_quiz',
    'read_tutor_quiz',
    'delete_tutor_quiz',
    'delete_tutor_quizzes',
    'edit_tutor_quizzes',
    'edit_others_tutor_quizzes',
    'read_private_tutor_quizzes',
    'edit_tutor_quizzes',
    'publish_tutor_quizzes',
    'edit_tutor_question',
    'read_tutor_question',
    'delete_tutor_question',
    'delete_tutor_questions',
    'edit_tutor_questions',
    'edit_others_tutor_questions',
    'publish_tutor_questions',
    'read_private_tutor_questions',
    'edit_tutor_questions',
);
$administrator = get_role( 'administrator' );
if ( $administrator ) {
    $administrator_cap = array (
        'manage_tutor',
    );
    $administrator_cap = array_merge($administrator_cap, $custom_post_type_permission);
    $administrator_cap[] = 'publish_tutor_courses';
    foreach ($administrator_cap as $cap){
        $administrator->add_cap( $cap );
    }
}

Hope this will resolve your issue. If you are still facing problem feel free to reach us. Thank You.

If your problem is solved kindly check the thread as Resolved.

Best Regards
Dip Saha

Hello @maarcoswesleey,

Thank you for your patience, and I apologize for the delayed response.

After looking into your issue, it appears there may be a plugin conflict in your environment. I tested it on my end, and everything is functioning properly. I suggest deactivating all plugins and then testing to see if the issue persists.

I hope this resolves the problem. If you encounter the issue again, please don’t hesitate to reach out.

Best regards,
Dip Saha

Hi @zokkoz

Thank you for bringing this to our attention. In Tutor LMS, the permalink structure needs to be set to “Post name” for proper functionality. Our system is designed to work with this specific permalink setting, and using a custom link structure may cause issues or break the URLs, particularly in a multisite environment.

To maintain the intended URL structure for your courses, we recommend setting the permalinks to “Post name” under Settings > Permalinks. This will ensure that your courses have clean, user-friendly URLs like https://mywebsite.com/courses/my-sample-course/ without affecting other content types. We suggest sticking with the “Post name” setting to avoid any complications.

If you have any further questions or need assistance with this, feel free to reach out.

Best regards,
Dip Saha

Hi

I’m truly sorry to hear that the issue is still persisting, and I genuinely appreciate your patience.

Did you create the checkout and cart pages using the “WooCommerce” shortcodes? It’s essential to use the default WooCommerce checkout and cart pages.

Best Regards
Dip Saha

• This reply was modified 7 months, 3 weeks ago by dipsaha.

Hello @patriciava

Thank you for your patience. Please go to “Accounts & Privacy” settings. Please adjust your settings according to the screenshot provided:?https://snipboard.io/4S3Ex6.jpg

I hope this resolves the issue. If you face the same problem then let me know, we will redirect you to our special support team.

Best Regards
Dip Saha

Hello

Thank you for your patience. I have reviewed your “Accounts & Privacy” settings again. Please adjust your settings according to the screenshot provided: https://snipboard.io/4S3Ex6.jpg

I hope this resolves the issue.

Best regards,
Dip Saha

I have made a purchase request. Kindly set the status “Completed” so that I can show I am able to see if I can see the enroll course.

Thank You.

Hi

Can you share your full code of function.php with me?

Thank You.

Hi

It seems the previous solutions haven’t resolved the issue. To further investigate, could you please create a demo course and share the details with me? This will allow me to test and understand the problem better on my end.

Thank you for your patience and cooperation.

Best Regards
Dip Saha

Hi

I am very sorry to know that you are still encountering the problem. I will suggest go to your active theme’s function.php file and paste the code below last line of the file:

$instructor_role = tutor()->instructor_role;
	remove_role($instructor_role);
	add_role( $instructor_role, __('Tutor Instructor', 'tutor'), array() );

$custom_post_type_permission = array(
    //Manage Instructor
    'manage_tutor_instructor',
    //Tutor Posts Type Permission
    'edit_tutor_course',
    'read_tutor_course',
    'delete_tutor_course',
    'delete_tutor_courses',
    'edit_tutor_courses',
    'edit_others_tutor_courses',
    'read_private_tutor_courses',
    'edit_tutor_courses',
    'edit_tutor_lesson',
    'read_tutor_lesson',
    'delete_tutor_lesson',
    'delete_tutor_lessons',
    'edit_tutor_lessons',
    'edit_others_tutor_lessons',
    'read_private_tutor_lessons',
    'edit_tutor_lessons',
    'publish_tutor_lessons',
    'edit_tutor_quiz',
    'read_tutor_quiz',
    'delete_tutor_quiz',
    'delete_tutor_quizzes',
    'edit_tutor_quizzes',
    'edit_others_tutor_quizzes',
    'read_private_tutor_quizzes',
    'edit_tutor_quizzes',
    'publish_tutor_quizzes',
    'edit_tutor_question',
    'read_tutor_question',
    'delete_tutor_question',
    'delete_tutor_questions',
    'edit_tutor_questions',
    'edit_others_tutor_questions',
    'publish_tutor_questions',
    'read_private_tutor_questions',
    'edit_tutor_questions',
);
$administrator = get_role( 'administrator' );
if ( $administrator ) {
    $administrator_cap = array (
        'manage_tutor',
    );
    $administrator_cap = array_merge($administrator_cap, $custom_post_type_permission);
    $administrator_cap[] = 'publish_tutor_courses';
    foreach ($administrator_cap as $cap){
        $administrator->add_cap( $cap );
    }
}

If you are still facing problem, feel free to share your problem. Thank you for your patience.

Best Regards
Dip Saha