dipsaha

Hi @yossiaharon ,

Thank you for reaching out. It appears that you’re experiencing compatibility issues with Tutor LMS version 2.7.3 and PHP 8.2.

Add the following lines to your wp-config.php file to disable debugging:

define('WP_DEBUG', false); 
define('WP_DEBUG_LOG', false); 
define('WP_DEBUG_DISPLAY', false);

If the issue persists after following these steps, please let me know with a screenshot of the problem. We may need to explore further troubleshooting steps or involve the Tutor LMS support team for additional assistance.

Thank you for your patience and cooperation.

Best regards,
Dip Saha

• This reply was modified 7 months, 3 weeks ago by dipsaha.

Hello

“Guest Mode” simplifies the purchase process by allowing unregistered users to browse and buy courses, registering only during checkout once they’ve selected a course.

Please ensure you have checked the following checkbox, which is a crucial step for integrating “Guest Mode”: https://snipboard.io/igqfdK.jpg

Let me know if this resolves your issue. If you encounter any further problems, feel free to reach out to us. Moreover you can go through this documentation: https://docs.themeum.com/tutor-lms/tutorials/guest-purchase/

Best regards,
Dip Saha

Hello

“Guest Mode” simplifies the purchase process by allowing unregistered users to browse and buy courses, registering only during checkout once they’ve selected a course.

Please ensure you have checked the following checkbox, which is a crucial step for integrating “Guest Mode”: https://snipboard.io/igqfdK.jpg

Let me know if this resolves your issue. If you encounter any further problems, feel free to reach out to us. Moreover you can go through this documentation: https://docs.themeum.com/tutor-lms/tutorials/guest-purchase/

Best regards,
Dip Saha

Hello @maarcoswesleey

Thank you for providing the video for our assistance. It appears there might be an issue on the backend. Could you please “Inspect” the page when you click the “Save Changes” button and provide a screenshot of the “Network” tab? This will help us identify any errors. It will look like: https://snipboard.io/JUo0pT.jpg

In the meantime, I recommend trying two things:

1. Re-activate the plugin and check if the issue is resolved.
2. Clear your browser cache and try the process again.

Thank you.

Best regards,
Dip Saha

Sorry

Your given link is not valid I think. It is giving a 404 Error. Please kindly paste the screenshot here: https://snipboard.io/ and give me the updated link.

Thank You.

Best Regards
Dip Saha

Hi

Can I get the screenshot of “WooCommerce Orders” Page of your site? It will help me to better understand the problem.

Thank You for you patience.

Best Regards
Dip Saha

Hi @ozoebi ,

Thank you for reaching out. I’m sorry to hear that you’re experiencing a critical error with Tutor LMS and unable to access the LMS Dashboard. Let’s try the following steps to troubleshoot and resolve the issue:

• Check for Plugin Conflicts:
  • Please deactivate all other plugins except for Tutor LMS and see if the dashboard appears. If it does, reactivate the plugins one by one to identify the conflicting plugin.
• Check Theme Compatibility:
  • Switch to a default WordPress theme (e.g., Twenty Twenty-One) and see if the issue persists. If the dashboard appears, there may be a conflict with your current theme.
• Enable WordPress Debug Mode:
  • Add the following lines to your wp-config.php file to enable debugging:

define('WP_DEBUG', true); 
define('WP_DEBUG_LOG', true); 
define('WP_DEBUG_DISPLAY', false);

Check the wp-content/debug.log file for any error messages that could provide more insight into the issue.

• Update Tutor LMS:
  • Ensure you have the latest version of Tutor LMS installed. Updating the plugin can sometimes resolve issues.

• Reinstall Tutor LMS:
  • Deactivate and delete the Tutor LMS plugin.
  • Reinstall the plugin from the WordPress repository.

If the issue persists after following these steps, please let me know. We may need to explore further troubleshooting steps or involve the Tutor LMS support team for additional assistance.

Thank you for your patience and cooperation.

Best regards,
Dip Saha

Hello,

Thank you for your patience. I now understand the problem you’re experiencing. Unfortunately, we are unable to provide assistance with this specific issue as we are strictly prohibited from offering support for products other than our own. I hope you understand our position on this matter.

However, we appreciate your feedback and will take your query as a suggestion for our future improvements. We may consider integrating a solution in the near future. Thank you for bringing this to our attention.

Best regards,
Dip Saha

Hi,

Thank you for your patience. Everything looks good according to the screenshots you’ve shared.

However, I see you’re still facing an issue where the enrolled course is not showing on the dashboard. Could you please provide a screenshot of the “WooCommerce Orders” page on your site? This will help me troubleshoot the problem more effectively.

Best Regards
Dip Saha

Hi

Do not remove the line. Rather replace the 37 number line with this:

$limit = intval(tutor_utils()->get_option( 'pagination_per_page' ));

Let me know if the problem still exists.

Best Regards
Dip Saha

Hello,

I’m sorry to hear you’re experiencing issues with WooCommerce and Tutor LMS. Here are some steps to troubleshoot and resolve the issue:

• Ensure Guest Checkout is Enabled in WooCommerce:
  1. Go to WooCommerce > Settings > Accounts & Privacy.
  2. Make sure the “Allow customers to place orders without an account” option is enabled.
• Ensure Auto Enrollment is Enabled:
  1. Ensure the “Auto Complete Orders” and “Auto Redirect to Courses After Enrollment” options are enabled.

• Enable WordPress Debugging:
  1. Add the following lines to your wp-config.php file to enable debugging:

define('WP_DEBUG', true); 
define('WP_DEBUG_LOG', true); 
define('WP_DEBUG_DISPLAY', false);

• Check Order Status in WooCommerce:
  1. Go to WooCommerce > Products > Orders.
  2. Ensure that the order status is set to “Completed” after the guest checkout. If the status is “Pending” or “On Hold,” it may not trigger the enrollment.

Try to implement this things and let me know if you are able to solve the problem. If the problem still occurs, feel free to contact us. If you can provide some screenshot related with your problems that would be better to understand. Thank You.

Best Regards
Dip Saha

Hi

Can I get the screenshot of your problem?

Thank You.

Hi @maarcoswesleey

I’m sorry to hear you’re experiencing issues with Tutor LMS.

You may restart your development server to solve the issue. If the problem still occurs please provide me the screenshot so that I can understand more and give you further assistance.

Best Regards
Dip Saha

Hi,

Unchecking the mentioned checkboxes should resolve the issue. Did you save the changes after unchecking them?

I have tested this on my local machine, and it is working correctly. For further troubleshooting, could you please provide a screenshot of your “WooCommerce Products” page? This will help me understand the problem better.

Thank you for your cooperation.

Best regards,
Dip Saha

Hi

If the problem persists, please uncheck the first two boxes from this given screenshot: https://snipboard.io/emSbiB.jpg.

If you continue to experience issues, feel free to ask for further assistance.

Thank You.