Giuseppe

@mihaiimagely @imagely
Good morning,
In these days I have done various tests and also the assistance has done very thorough tests and they have not found anomalies on the conditions of the site.
They have only found some Plugins that were not updated or that could create conflicts, have now been deactivated.
They tell me that there is nothing they can do because there are no faults on their part, in fact I closed the server support ticket.
In the various tests that I did instead, and I had found a plugin not updated for a long time and therefore I deactivated it, but unfortunately the problem persists.

I also removed the tick on Ajax and from the Gallery settings I cleared the image cache.

I also tried to change the gallery settings but nothing, however I noticed that I reset all the settings and start again with the basic settings and do not use the frame of the thumbnails the problem does not, or at least it does it much less and it known or not perceived!

I noticed an error, if I use the settings of the image with browser opening the image remains blocked and I have to go back with the browser and go back to the previous page of the site, in other setting with browser opening the image by clicking on the thumbnail then indexes on the Site HOMEPAGE!

Other anomalies I have in the plugin are the ones I had already written:
When I have to change a folder the browser continuously reloads the page where I am working and I must stop the page by clicking in the cross of the browser in use.

@mihaiimagelyInstead if I have to change the name of the folder by clicking on the name of the folder nothing happens, the page remains stable without sending in the appropriate screen, it remains there, I keep clicking but nothing happens.

I could also buy the subscription version, but I have these errors! Then you don’t even guarantee me that you can fix the support.

THE PROBLEM DEPENDS ON THE PLUGIN .. there is an error on the tunnel.

If I can make a video screen, I have to log in with the admin profile with google and register the errors.-

Hello @mihaiimagely
Yesterday I activated a forced cache plugin but it did damage, even if I managed to restore it, thank God.
After the scan, the plugin deactivated all the settings and deleted all the ticks of the NG gallery plugin!

ALSO we noticed that when it creates the problem the computer consumes a lot of ram memory.

At the server they say there are no errors, they see the defect on the site and I opened a ticket.
I’m in trouble, I don’t have a webmaster and then few are capable on WP, at least from what I know.
How can I do? The server assistance indicates long and difficult operations and to use programs that I don’t know!
Just for testing, in fact!
??

@mihaiimagely
Good morning and thank you.. Sorry if I answer now, but I was out of the office.
I deactivated and canceled the plugin and reactivated, I had previously done a test on another site less important and with less content.

In addition I also changed the settings of previews and images to alleviate them.

The problem still does, even if less, we have also noticed that when it makes the error the open page consumes a lot of ram memory.

Meanwhile, I consult with the server assistance to do all the operations you recommend.

Thank you

hi @gabyimagely,
Thanks for the reply
I have another site and I also have your plugin, it works, I have some galleries, but it also tells them that the “updated today” Warning: this plugin is not tested with your current version of WordPress.
I will send you the link to see the screen, it is obviously written in my wp in Italian.
Warning: this plugin is not tested with your current version of WordPress.
For me there is no better plug-in than yours, as it is essential to continue publishing with the NextGen gallery.
I don’t know for the aesthetics, but also for the folders and for the order of publication and archiving, the other pélugins save the images in the Media and I don’t like it. NG saves the images in internal folders in wp, excellent and the slides are fantastic.
I answer the questions below:

Can you try the following?
1- Deactivate, remove and re-install NextGEN Gallery (to discard any corrupted file during the update process).
if I deactivate and delete the plugin, do I not risk losing all the galleries loaded in the articles? After when I re-install the plugin will I find the galleries in the articles?
This was also my idea, but I was afraid of losing the published material. Do I not risk losing anything?

2- Do you have any forced cache plugins on your site? Is that the case, please try to purge or clear that cache and test again.
No, I don’t have this plugin do I have to download and install it?
3 – It really seems that the problem is a combo of the plugin and your theme. I know that it is difficult to deactivate your theme. but, could you please just try to select a default WordPress theme and test temporarily? – You can then go back to choose your theme again.

As I said, I tried to change the theme, but I have the problem that the site is in error 500 and I can’t do it! Because it is not online afterwards and it is not possible to see if the error continues. Then sometimes the error does not do it for a while and then comes back, even today he did so, I thought maybe resolved and then instead it was not. I will try to hear the server assitance.

4- You can also try to activate WordPress debug mode and check if there are some error messages that you can share with us
Do I do it from a plugin? Sorry but I’m not very experienced, I don’t want to cause damage. Can you give me more information about how it works?

See in this link the screen of the wordpress message for the plugin:
https://www.photodivas.com/wp-content/uploads/2020/06/screen-tre_a.jpg

I will also discuss this with the assistance of the server. But they insist that it depends on the fact that the plugin is not compatible with WP. The problem started to create it just when WP was updated!
Thanks
Giuseppe

@gabyimagely “Thanks”
I changed the Ajax settings and now it does so much less! Now I’m testing with another ajax slide.

We tested the plugins, it is NextGen that does not work well, the site server assistance also did the test. It’s not the other plugins!
They even told me that when the site crashes, it consumes a lot of memory.
In addition, I also have problems at the interior where I manage the photos! Maybe it’s not due to this but.
Example:
When I have to change a folder the browser continues to update the page and I have to click on the cross of the brower to continue working. Then I can’t change the name of the folders.
I can’t use: Ignore thumbnail settings. Because it puts empty previews without photos. Then I have to put the spun on NO!

I guarantee you that the problem is due to the plugin.
In fact, I repeat in the wordpress it says that it is not tested with the updated version of my wordpress.
Even the server assistance says it may be due to that.
Also because it started dealing with problems after I updated WordPress and the theme.
I CAN’T CHANGE THEME .. the site goes wrong if I change the theme.
Let me know .. The server support says that we have to wait for the plugin to adapt to the new version of the updated wordpress and php.
Warning many may have this problem but they don’t notice it.
In fact, he does not always do it and now he does it less and I hope he does not do it anymore with Ajax.
PS: sorry for the translated English and the correct non-technical terms!

I tried to activate the Twenty theme but the site of that theme is in error 500!
Ugh

Good morning,
Thanks for the reply.
In these days I have also asked for assistance to the server of my site and they did the plugin test first.
The problem is when you open an article with the galleries and mind uploading the gallery the page crashes even if you disable all the plugins as you said.
We also kept the site by deactivating the plugin for three days and without the Next Gen puugin the site works without problems.
YES I UPDATED THE PLUGIN now the problem is less, but it still is every now and then, but it is very annoying the same for those who surf the site.
But it only does it with in the browser Chrome and Explorer11
The server told me he can’t do anything because a problem with his fists has his hands tied.

I also updated the plugin but it says:
Warning: this plugin has not been tested with your current version of WordPress.
Giuseppe

I updated the plugi today, however the plugin says it is not tested with my version of wordpress!
The problem of the crash is still less, but it still does and always navigating with Chrome and explorer11!
Why if the plugin is recently updated is not tested with my version of wordpress yet?
Thanks
Giuseppe

In the plugin there is the notation:
The Pugin is not up to date and is not compatible with your wordpress!
A technician told me that can be the problem!

@marcobeccari
I installed the plugin github updater on my site’s wordpress
But first it periodically updated the qtranslate XT plugin

@marcobeccari
Hi,for some time I have not received updates of GitHub Updater
and i don’t know if the qtranslate XT version is updated!
You know something?
However now I have deactivated and canceled Yoast Seo and activated SEOPress and I have no more conflict problems and the site always updates well without problems.
Yoast Seo creates serious problems with qtranslate XT
Thanks
Giuseppe

@marcobeccari
I have error 500 again after I have updated Yoast.
Maybe the qTranslate-XT plugin has not been updated!
in fact I have not received the update. Can you tell me if there will be an update? because the outdated qTranslate-XT plugin conflicts with the updated Yoast one.
Thanks

@marcobeccari
Yes, I have the right version 3.7.1 for a few months!
In fact, before I had an old one and the plugin was in conflict with Yoast! I have to keep this problem up to date!

@marcobeccari
Ok, so let’s continue in English. I use the Google translator!
I installed and activated the plugin, I don’t have to do anything else right?
Sorry for the break in Italian!

Ok,
avevo immaginato, ma come si fa?