DiviPeople

Hello, @fullctrl

Hello,

There are multiple reasons these issues would happen.

1) Our Plugin bug/error.
2) PHP Version of your Hosting Server
3) Cache issue.
4) Third-party Plugin Conflict issue.
5) Custom CSS and Custom JS code script conflict.
6) Update WordPress, Plugins, and Themes
7) Check the memory limit of PHP and WordPress?

Notice: Before doing this, ensure you have a full backup of your website, including your WordPress Database.

Before proceeding, it is crucial to have a comprehensive backup of your website, encompassing your WordPress Database.

1) Find Our Plugin bug/error: Please activate WordPress debug mode and send us the debug log file or the error messages. Also, check your following webpage console error using Google Chrome. Consol Error check the screenshot: https://prnt.sc/5TjoFxCvi7qA
Also, look for error logs in the server error logs or check the “debug.log” file in the “wp-content” directory.????

2) PHP Version of your Hosting Server: The PHP version of your web server may be causing the issue. It could be old PHP versions like 5.4 or the latest version like 8.1.9
So please mention the PHP version of your web server/hosting server.?
(Install this plugin “Health Check & Troubleshooting” plugin URL: https://www.ads-software.com/plugins/health-check/
You will see all the information about your WordPress site, including the PHP version).?

3) Clean the Cache: Remove/delete any types of cache files to see if it is resolved or not.
Browser cache, Divi et-cache, WP-Rocket, and Divi Rocket’s server-wide caching could be the reason also. Here is a small video about this:
Video URL: https://www.youtube.com/watch?v=XzZAUtb4_Qc

4) Avoid Third-party Plugin Conflict: Deactivate all plugins except our plugin. Activate the deactivated plugins, test them, and monitor which plugin causes the conflict. Or deactivate all plugins and reactivate them one by one to identify the plugin that might be causing the issue.

5) Remove Custom CSS and Custom JS code script: If you have inserted any Custom CSS and JS code script in your website, please temporarily delete all custom CSS and JS code scripts. 

6) Update WordPress, Plugins, and Themes: Ensure that your website is running the latest version of WordPress, plugins, and themes.

7) Check the memory limit of PHP and WordPress:  Here are some general recommendations for memory limits based on the type of WordPress website you have:

• Small website with basic functionality and low traffic: 128MB
• Medium-sized website with some plugins and moderate traffic: 256MB
• Large website with many plugins and high traffic: 512MB or more

If you are unsure what memory limit is right for your website, you can contact your hosting provider for assistance.

Here are some tips for increasing your WordPress memory limit:

• Edit your wp-config.php file. Add the following line to the bottom of the file:

define(‘WP_MEMORY_LIMIT’, ‘256M’);

• Use a plugin like WP Memory Usage. This plugin can help you monitor your memory usage and see if you need to increase your limit further.
• Contact your hosting provider. If you are unable to increase your memory limit yourself, you can contact your hosting provider for assistance.

After all these, please let us know if the issue cannot be resolved.?

Best Regards,
DiviPeople

Hello, @oceanremixltd

We understand the value that this feature could bring to our plugin and we are working to see how it can be implemented. We are sorry that the feature you want to achieve is impossible with our plugin’s current settings and options.

We appreciate your query and have already forwarded this support ticket to our developer team as a feature request. If the plugin’s current architecture supports extending this feature, we will let you know.

Best Regards,
DiviPeople

Hello @cypl3x

Sorry for the long late reply.
Is this issue fixed yet? Please let us know,

Best Regards,
DiviPeople

Dear?@blueappleed

We hope this message finds you well. We want to address the issue you reported regarding our plugin’s current limitations on Twitter API access.

First and foremost, we want to assure you this is not a bug within our plugin. 

Twitter recently implemented new API access tiers on March 29, 2023. As a result, access to specific Twitter API endpoints is now restricted for FREE accounts. You can find more detailed information about these changes in the following post: [Link to Post: https://wptavern.com/twitter-suspends-wordpress-coms-access-to-twitter-api-breaking-jetpack-social-sharing]

Our technical team is exploring alternative solutions for users with Free Account Twitter APP access. Our goal is to find a workaround that will allow the smooth functioning of our plugin, even with these limitations in place. Rest assured, if we discover any helpful solutions during this process, we will promptly share them with you.

We understand that this situation may cause inconvenience, and we sincerely appreciate your patience as we work to resolve it. Our team is committed to delivering the best possible experience for our users, and your understanding and support mean a lot to us.

If you have any further questions or concerns, please do not hesitate to contact us. We are here to assist you in any way we can.

I appreciate your understanding.
Best Regards,
DiviPeople

Hello @scragglydoggames
This feature will be available in the upcoming version.
Best Regards,
Team DiviPeople

Hello @uwd
Thanks for getting in touch with us.
We are sorry to say this feature is not available in our plugin.
Best Regards,
Team DiviPeople

Hello @bharti18
We apologize for the late response.
Please share the error messages or error logs.
Best Regards,
DiviPeople

Hello @luttge
It has been a long time, and we await your response.
But you could not reach our support directly.
So we assume this issue has been fixed.
Best Regards,
Divipeople

Hello @luttge
Regarding this issue please open a support ticket to our support.
To use our contact form on this page, URL: https://divipeople.com/support/
Best Regards,
DiviPeople

Hello @cnmcomunicazione
Thanks for reaching out to us.
This feature is not available in this plugin.
Best Regards,
DiviPeople Support

Hello @luttge
If you use less than 30 elements, will you face the same issue?
Please let me know.
Best Regards,

Hello @sculpix @zodiac1978
We are waiting for your response.
Best Regards,

Hello @evenue
We are waiting for your response.
Best Regards,

Hello @luttge
Can you share with us the live webpage URL where you have faced this issue?
We have tried our test website but could not find this issue.
Best Regards,

Hello @luttge
Yes, it is possible to name the elements.

Click the item Settings icon, see the screenshot: https://prnt.sc/eLghc8spioMZ

Go to the Content tab, click the Admin Label toggle, and put your elements name. Screenshot: https://prnt.sc/P5qLSRqzYi-Y