DJA_440

Hi, @bcrodua – an update.

The backups again started but quickly entered a seemingly infinite retry loop and just keeps adding time.

I have investigated the host and something must have changed in the app as part of an update or something?

I opened a ticket and the hosting product has been the same since forever. So even when running at 400mb chunks the backups were completed within 5 mins but now it is maxing out I/O throughput and physical memory that is assigned to the account.

We have made changes to max_execution_time and memory_limit within the PHP config and I will try the backup again in a few hours but can you think of any updates that might have caused this? I really like the product as it’s nice and simple to use but I can’t run the site without backups for much longer.

I have created manual backups of the complete hosting package that includes the webserver config etc. but restoring that takes a little more time and effort.

Thanks,

David.

I think this might be a server issue. When I launch the backups it seems to immediately max out some resources as per screenshot:

View post on imgur.com

Thanks for getting back to me Bryle – appreciated.

I’ve reduced to 25mb and attempting a new backup now. Will update later.

Ok, I have started again and connected the plugin to facebook again and it seems to be functional

However I still cannot remove it. Is there a sequence that should be followed?

I have done:

1. Deleted the bot on the mm web page
2. De-activated all bots and removed the connection to facebook.
3. On facebook, have removed the Business integration
4. Refreshed, waited 2 hours, cleared cache, checked on 3 different browsers

Still the app loads at the bottom right every time.

Further reading suggests having to implement the below code onto pages; do I need to find and delete it? I thought the plugin did this dynamically?

Additionally I get the below error on the plugin settings page after connecting to facebook.

Error: undefined method `web_chat_channels’ for nil:NilClass

<script async="async" src="https://static.mobilemonkey.com/js/<facebook_account_number_redacted>.js"></script>
<script>
window.mmDataLayer = window.mmDataLayer || [];
function mmData(o) { mmDataLayer.push(o); }
</script>