Codinga

Hi @jdembowski ,

thanks for the advice, I will make sure that something like this does not happen again.

Also, what we advise you for your website to work faster, is that you definitely need to optimize the size of images and videos, because some images on the website are as big as 15MB, which further slows down the work of the entire page.

As one example of a very large asset you have this picture: https://luminxa.com/wp-content/uploads/2020/11/luminxaweb1.png

We just made an identical slider like you and added it to the website, we put identical videos and changed to the transitions you had set today when you called and the slider in our example works neatly with the transitions, as seen in the video we shot you :

What we can say with certainty is that another plugin creates problems for you, which are then reflected on our plugin. Because we have inspected your website and you have a lot of bugs that appear and some scripts from some other plugins and wordpress theme cannot be loaded, and this can then create various other problems.

Can you just write us on which slide and which transition you changed when the slider stopped working?

Let’s check what the problem is. We noticed that for example you now had one 3 slide slider on the website that worked. So now you’ve put this one on multiple slides again which is not working from slide 3.

If you use import Template one of our templates, if so which one you use to be able to check if there may be a problem with a particular template, you would make it easier for us to solve the problem.

Try turning off all plugins except the Transition Slider plugin and make sure you then have a slider working on your homepage. Then turn on one by one and check again that the slider is working. The moment you realize that the slider has stopped working the last plugin you activated it causes a problem.

From our side, as far as we can see on the page, there are a lot of errors related to Ultimate VC Addons, it is possible that it will cause problems that will cause many other plugins to stop working.

Hi, we are currently testing and working on what might be causing problems in your case on your site.

Please be patient, we will contact you soon with additional information on what it is about.

Hi @jamesgbahr , if everything works in preview as in our case it means that everything is ok with the Transition Slider plugin.

Since I don’t know what plugins you use on your website, also which cache plugins you have are running, it’s hard for me to help you.

But since something else is causing you problems on the site it is unfortunately not within our reach.

You can give a little more information or screenshots of the plugins you use, because without too much information we can’t help you much.

Hi @jamesgbahr ,
i just tested the plugin, i downloaded your assete videos you use in a slider and put together with them an identical slider like on your website.

You can see an example in the following video I shot:

Slider works great with videos that you use too. It is possible that it is up to some caching plugin you are using that is causing problems.

Does your slider work well when you click on the preview slider inside our plugin editor?

We are very excited to see such nice words about our plugin. We will do our best together with all of you so that as many people as possible find out about this great plugin. ??

Hi @oesalazar123 ,
I’m glad I managed to help. I am very thrilled with your words that you like the splugin. You’re welcome!

Have a nice day!

Hi @oesalazar123 ,

we are very glad that you like our plugin. We currently offer several FREE templates, while others are included in the PRO version.
FREE templates are not so much adapted for mobile at the moment, because the important difference in our plugin is that responsive options as well as additional options for devices come in the PRO version.
So if you want to change the font size for mobile specifically you can do so with the PRO version.

What you can do with the FREE version to make your slider look good on mobile phones is – in Layer settings you can set layer min width and layer min height, for example 800 and 600 to scale the layer on small screens. In PRO version there are mobile and tablet settings for each element so you can adjust the slider perfectly for each device.

If you have a moment and you like our plugin I would ask you to leave a rating and review, thanks!

Have a nice day!

Hi @jamesgbahr ,
we’re glad you solved the problem on the template. Feel free to write which template you had problems with, so we will fix it in the next version.

Have a nice day!

I see that you are currently changing the slider on the page, everything is working fine and at the moment I see that it looks like this https://bit.ly/3qc01SQ

Our plugin on your website fits in very nicely, it shows your products perfectly.

If you have a moment of time and are happy with our slider, you would greatly appreciate it if you would leave us a rating and review
https://www.ads-software.com/support/plugin/transition-slider-lite/reviews/?filter=1

Hi @jamesgbahr ,
I just checked us slider on the link you sent and I can normally see the slider on the website.
Let me know if you have solved the problem, and if you still have problems, you can give a little more information on how exactly you added it through WP Bakery.

Example of a slider on your page:
https://bit.ly/3o6U4EL

To make it easier to add our slider via WP Bakery you can see our add-on for WP Bakery https://codecanyon.net/item/transition-slider-wpbakery-page-builder-addon/24924531

Have a nice day!

• This reply was modified 4 years, 3 months ago by Yui.
• This reply was modified 4 years, 3 months ago by Jan Dembowski.