dmitrysomnowellmarketing

Generally, AJAX requests can result in 403 errors if there’s interference. Could you check the response for this request and see if it provides any additional details on the error?

Once again, I tell you that this is not an error.

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The request was canceled because a new character was added to the search field before the current request was completed. If you press the keys on the keyboard once a second, all requests will be canceled, since there is already a new search condition.

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This is definitely not the problem. There are no firewalls on the server. We sent all the information in the first message.

In this screenshot, I noticed there are a few failed AJAX requests.
Could you click on these and check more details?

This happens when an Ajax request is canceled when a new character is entered in the search field.

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This is not an error.

We did everything as you recommended.

Click the two Clear transients buttons.

Product transients cleared.
2 transients rows cleared.

Click the Product Lookup Tables > Regenerate button.

Lookup tables are regenerating.

Once that’s done, test your workflow again to see if the issue has been resolved.

No, it didn’t help.

https://i.imgur.com/pyEuSQU.png

If not, here’s what’s next: your System Status Report shows your site is set to English, but your screenshots show you also have Spanish as a secondary language. I assume this explains why you have duplicate product names, for instance AirFit? F20 shows up twice?**

Yes, we use WPML Multilingual CMS and WooCommerce Multilingual & Multicurrency.
But they are currently disabled.

When you’re in the Edit order screen and searching for products, can you right-click anywhere, select Inspect from the context menu, and select Console? Do you see any errors appear in the panel as you search for products? Feel free to share a screenshot of what you see there.

There are no errors.
https://i.imgur.com/xMetM51.png

https://i.imgur.com/HQRONMA.png

https://i.imgur.com/68o8As4.png

F20 also has no errors.

https://i.imgur.com/kD1rodq.png
https://i.imgur.com/zDGWKf4.png

The search is returning something but the results are incorrect.

https://i.imgur.com/tOwnvZM.png

It just returns an empty result.

If you go to WP Admin > Product, can you click the Export button and export your products (select only the Name and Description columns, no need for the rest). Inspect the resulting file, and check to see if you see any odd characters. You can upload that file somewhere as well, and share the link here so we can have a closer look.

I don’t see anything extra. You can download the file from this link:
https://sq-shop.somnowell.com/wp-content/uploads/wc-product-export-5-11-2024-1730819436740.csv.

Dear support,

We have disabled absolutely all plugins.
https://i.imgur.com/hWni4uh.png

Changed theme to StorefrontVersion: 4.6.0
https://i.imgur.com/ZKsKra5.png

But search still does not work in normal mode.

For the F20 request, it shows absolutely not what is needed.
https://i.imgur.com/g7nSVhd.png

There should be more than 40 products
https://i.imgur.com/HP44HcM.png

For the Airfit request, nothing shows up at all
https://i.imgur.com/jGob72i.png

Although there are more than 100 such products
https://i.imgur.com/8nsblgo.png

We are not the only ones with a search problem
https://www.ads-software.com/support/topic/search-results-relevancy/

I think that we also have a problem because of the special symbol TM
Since all the names contain it AirFit? and so on.

I want to know. Can you offer any solution to this problem?

General: Look at the stock status to ensure it’s not set to “Out of stock,” and verify that the visibility setting is “Catalog/search.”

It’s a Variable product, it’s not Out of stock. This product is marked as Shop and search results

Inventory: Make sure “Manage stock” is set appropriately and the product isn’t marked as “Sold Individually” if it should be available for bulk orders.

Sold individually – option is not selected.

Linked Products: Ensure that there are no unexpected configurations under “Upsells” or “Cross-sells” that might affect search functionality.

Linked Products – Empty, nothing selected.

Attributes: If the F20 uses specific attributes, make sure they are set correctly and are comparable to those of other searchable products like the F30.

There is no difference in the parameters of the two products. There are 2 parameters: Vendor and Size

Advanced: Here, check if the menu order is set in a way that might affect its visibility or if there are custom purchase notes that could be causing issues.

There’s nothing selected. Everything is the same as other products.

The problem is not in any one product, but in the search as a whole.

For example, the search does not find anything on the request AirFit https://i.imgur.com/xos2mUl.png

Although the usual search it finds 70 products https://i.imgur.com/aqVj2jx.png

But if we write the name in full, everything works https://i.imgur.com/yWBIBLi.png.