dnadigi

Hi There,

I reached out to our web server the connection to outbound was succesful but we didnt get a response from the email host webmail.astonchase.com. So i got in touch with email host and they enabled our IP address of the server. Since then we have now got a new debug error log, our server team are saying that there is nothing further they can do and the email host is also saying the same. I am stuck now.

Debug log here;

Versions:
WordPress: 5.8.1
WordPress MS: No
PHP: 7.4.25
WP Mail SMTP: 2.9.0

Params:
Mailer: smtp
Constants: No
ErrorInfo: SMTP Error: Could not connect to SMTP host.
Host: webmail.astonchase.com
Port: 587
SMTPSecure: tls
SMTPAutoTLS: bool(true)
SMTPAuth: bool(true)

Server:
OpenSSL: OpenSSL 1.1.1l 24 Aug 2021

Debug:
Mailer: Other SMTP
SMTP Error: Could not connect to SMTP host.

SMTP Debug:
2021-10-29 09:49:23 Connection: opening to webmail.astonchase.com:587, timeout=300, options=array()

2021-10-29 09:49:23 Connection: opened

2021-10-29 09:49:23 SERVER -> CLIENT: 220-37.220.88.48.srvlist.ukfast.net ESMTP Exim 4.94.2 #2 Fri, 29 Oct 2021 10:49:23 +0100 220-We do not authorize the use of this system to transport unsolicited, 220 and/or bulk e-mail.

2021-10-29 09:49:23 CLIENT -> SERVER: EHLO 37.220.88.48.srvlist.ukfast.net

2021-10-29 09:49:23 SERVER -> CLIENT: 250-37.220.88.48.srvlist.ukfast.net Hello 37.220.88.48.srvlist.ukfast.net [172.25.248.12]250-SIZE 52428800250-8BITMIME250-PIPELINING250-PIPE_CONNECT250-AUTH PLAIN LOGIN250-STARTTLS250 HELP

2021-10-29 09:49:23 CLIENT -> SERVER: STARTTLS

2021-10-29 09:49:23 SERVER -> CLIENT: 220 TLS go ahead

2021-10-29 09:49:23 Connection failed. Error #2: stream_socket_enable_crypto(): Peer certificate CN=<code>37.220.88.48.srvlist.ukfast.net' did not match expected CN=</code>webmail.astonchase.com' [/home/astonchase/public_html/wp-includes/PHPMailer/SMTP.php line 468]

SMTP Error: Could not connect to SMTP host.

2021-10-29 09:49:23 CLIENT -> SERVER: QUIT

2021-10-29 09:49:23

2021-10-29 09:49:23

2021-10-29 09:49:23 Connection: closed

SMTP Error: Could not connect to SMTP host.

Versions:
WordPress: 5.7.2
WordPress MS: No
PHP: 7.2.31-1+ubuntu18.04.1+deb.sury.org+1
WP Mail SMTP: 2.9.0

Params:
Mailer: smtp
Constants: No
ErrorInfo: SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting
Host: webmail.astonchase.com
Port: 587
SMTPSecure: tls
SMTPAutoTLS: bool(true)
SMTPAuth: bool(true)

Server:
OpenSSL: OpenSSL 1.1.1g 21 Apr 2020

Debug:
Mailer: Other SMTP
SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting

SMTP Debug:
2021-10-25 15:04:29 Connection: opening to webmail.astonchase.com:587, timeout=300, options=array()

2021-10-25 15:06:39 Connection failed. Error #2: stream_socket_client(): unable to connect to webmail.astonchase.com:587 (Connection timed out) [/var/www/html/dna-projects/aston-chase/wp-includes/PHPMailer/SMTP.php line 392]

2021-10-25 15:06:39 SMTP ERROR: Failed to connect to server: Connection timed out (110)

SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting