DNutbourne

Hi,

Apologies for the ongoing issues.

Have you checked the logs for the outgoing firewall on your webserver where the site is hosted?

It is possible that the firewall or other security mechanism on the webserver is preventing the outgoing connection to the FTP server

Hi, Apologies for the delay.

I’ve asked one of our developers to look into this and will update you when I hear back.

Hi, You can post the error log to a service such as pastebin and post the link here.

You will need to remove any identifying information from the log, such as IP addresses, your site domain, and any usernames in filepaths.

Hi,

I would recommend enabling any UpdraftPlus script to run without an abort.

The following should allow this:

RewriteRule ^wp-content/plugins/updraftplus/$ – [E=noabort:1, E=noconntimeout:1]

Hi, Apologies for the inconvenience.

Please could you use the ‘Wipe Settings’ tool in your development site’s UpdraftPlus Advanced Tools tab?

Then, please reconnect the site to Dropbox, and delete any Drive backups from the backup list.

Does a rescan still pull from Drive in this case?

Hi,

Apologies for the delay in replying.

If you have not done so already, please could you or your hosts/server admin try adjusting the PHP maximum execution time to 900 seconds? Any other timeout limit for PHP, such as FastCGI, would also need increasing

Hi,

Deprecated notices are for information only, and do not affect the normal operation of the backup. These are to highlight PHP code methods and features which will be removed in a future version of PHP.

Future versions of UpdraftPlus will have updates to the code to address these deprecated notices.

Hi,

The extension and functions shown are included in the plugin to allow backwards compatibility with older versions of PHP, as we support PHP 5.2 onwards.

The mcrypt extension and functions are only used if the PHP version is detected as being compatible. For later versions of PHP, an alternative is used.

Unfortunately, compatibility checkers are not able to differentiate in this way, so will flag the older extensions, even if they would never run.

Hi,

Apologies for the inconvenience.

Does your host support team have any record of either the fatal error which occurred or details on why the plugin was failed as being PHP 8 compatible?

You can post short examples with any personal information removed here, or longer details using a tool such as Pastebin.

Hi,

I am going to consult with our lead developer and update you when I hear back.

Hi,

Apologies, could I check if you hav tested both the ‘path’ and ‘virtual host’ bucket access styles?

Hi,

Apologies for the delay in replying.

Please could you check that your server’s clock is configured to the correct time? UpdraftPlus will show this time on the dashboard.

The UTC time shown needs to be accurate. If the clock is off, you will need to ask your webserver admin to adjust the server clock.

Hi,

Apologies for the delay in replying.

From the log, it appears that your uploads folder is very large (approx. 18GB). This is why the backups are taking up a lot of resources.

In order to help reduce the size of the backups, the following folders should be added to the Uploads backup exclusion list:

• wc-logs
• wp-migrate-db
• wpfc-backup

You may also know of some other folders in the uploads directory which does not need to be included in the backup.

Regarding the files left in the updraft plus directory, these appear to be temporary ‘.tmp’ files, and should be automatically cleaned up by the server within 24 hours.

If not, there is possibly an issue with the server’s cleanup, which your hosts will need to look into.

Could you check your wp-config.php file for any instance of the following, and remove it if present:

define('UPDRAFTPLUS_THIS_IS_CLONE', true);

Hi,

Apologies for the delay

You will need to enter the endpoint as: sfo3.digitaloceanspaces.com

The location should be set to the bucket name.

If the ‘bucket does not exist’ error persists, I would recommend asking Digital Ocean support if they have any insight.