DNutbourne

Hi,

From the log, it appears that the backup processing is either not able to run long enough each pass to be able to process the plugin backup file, or an error is occurring when trying to do so.

Please could you try adding the following to your wp-config.php file? This will hopefully override anything which is reducing the PHP maximum execution time:

set_time_limit(900);

If the issue persists, please could you or your server admin also check the PHP error logs for any fatal errors occurring around the time of the backup?

Best Wishes,
Dee

Hi,

Apologies for the inconvenience.

Please could you open your browser developer tools (CTRL+SHIFT+J or F12 in most browsers), then open the ‘console’ tab?
Then, please could you reload the UpdraftCentral page.

Do any errors or warnings appear in the developer console?
If so, please could you send us a copy of those messages?

Hi,

Apologies for the delay.

From the log file, the database dump process is being killed off or otherwise encountering an error.
We have found that this is often caused by an extremely large postmeta entry.
The size of the entry is larger than a size limit for the database server (such as ‘max_allowed_packet’.

Are you using any plugins which log or otherwise store any of the following:

• Error logs
• Email logs
• Transactions
• Changes to post/page data

If so, please could you try clearing those logs?

If you or your developer/site admin is familiar with MySQL, you can also try searching the postmeta table for any extremely large entries and manually remove those entries if possible.

Hi Tobias,

Thank you.

Fromm the log, it is likely that the connection to S3 storage is being blocked by a firewall or other security mechanism on your webserver.

I would recommend asking your hosts/server admin to check the incoming and outgoing firewall logs for the server.
Is there a record of the connection being blocked?

Hi,

Apologies, would it be possible to send us the full backup log?
From the snippet, it appears that your backup may be encountering overlapping resumptions.

The log contents will be too long to post here directly, but you can use an online service such as Pastebin and post the link here.

Best Wishes,
Dee

Hi,

To completely disable the automatic backups pop-up, please add the following line to your wp-config.php file:

define('UPDRAFTPLUS_NOAUTOBACKUPS', true);

In the future, please post any support requests regarding the paid premium version of the plugin to our support forum or premium support request form.

Best Wishes,
Dee

Hi,

Apologies for the delay.

I’m afraid that there is not a way to completely disable UpdraftPlus from running on the frontend.

The check that UpdraftPlus runs to determine if it should load any further code would not work correctly.

Hi Barry,

Easy Updates Manager does not touch the wp-config.php file.

As such, there must be some other plugin or mechanism which is making the change.

Are you using any other plugin on all the sites which might be involved with updates (e.g. JetPack)?

Best Wishes,
Dee

Hi,

Apologies for the delay.

From your description, it appears that there may be a JavaScript conflict on the site between Easy Updates Manager and another plugin.

If the two sites share a large proportion of plugins, please could you temporarily deactivate any plugins only found on the problem site?
Does EUM start working with those plugins deactivated?

If not, you can try the same test by deactivating each plugin one at a time.
The last plugin deactivated before EUM begins to work will be the source of the conflict.

Please could you leyt us know the result?

Hi Valentin,

Apologies for the delay.

What form of emails are you still receiving from the site (i.e. what is tghe subject of the emails)?

Are you using any other plugin to manage or alter emails from the site at all?

Hi Barry,

Apologies for the delay in replying.

Are you hosted on any form of managed WordPress hosting?
If so, if is possible that the WP_AUTO_UPDATE_CORE constant is being set in an mu plugin or drop-in plugin added by your hosts.

Whenn you say that you have commented out/removed the line, where have you altered that line?

Hi,

Apologies for the delay in replying.

I have added your suggestion to our feature requests list, and notified our developers.
I’m afraid that we can’t guarantee a release at this time.

Hi,

Apologies for the delay.

I have added a note to our buglist regarding RTL mode, and passed on the feature request to our developers.

We do have an information page and contact form regarding translating the plugin:
https://updraftplus.com/translate/

Hi,

Thank you for the report and the patch.
I will pass this on to our developers for further investigation.

Best Wishes,
Dee

Hi,

That filter should work for all backups.

If possible, please could you send us a copy of the latest backup log?
The contents will be too long to post here directly, but you can use an online service such as Pastebin and post the link here.

For premium support, it is possible that your IP address was automatically blocked.
You can attempt to unblock it here:
https://updraftplus.com/unblock-ip-address/