donaldscho

I have same issue ??

Hi Dhara,

i am using Audioman free theme

Audioman – WordPress theme | www.ads-software.com

Hi Roxy S,

Thanks your support,

Thanks for reaching out!

If I understand correctly, you have enabled a doc uploader on the checkout page but it is not being displayed, yes?

donaldscho > yes

Can you please clarify which plugin you are using to allow doc uploads on checkout, as this is not a built-in feature of WooCommerce core?

donaldscho > the plugin name is “File Uploads Addon for WooCommerce”

Also, can you please share a copy of your sites System Status Report so that we can take a closer look at your sites current environment.

You can find this via?WooCommerce?→?Status. Select?Get system report?and then?Download for Support. This will download a TXT file that has the contents of the SSR which you can then share with us here.

donaldscho > How can i attach the file to you?

The report content as below, please advise.

` WordPress Environment</p> <p class=””>WordPress address (URL): https://j-arie.com<br>Site address (URL): https://j-arie.com<br>WC Version: 8.4.0<br>REST API Version: ? 8.4.0<br>WC Blocks Version: ? 11.6.2<br>Action Scheduler Version: ? 3.7.0<br>Log Directory Writable: ?<br>WP Version: 6.4.2<br>WP Multisite: –<br>WP Memory Limit: 256 MB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: en_US<br>External object cache: – Server Environment</p> <p class=””>Server Info: Apache/2.4.52 (Ubuntu)<br>PHP Version: 8.0.30<br>PHP Post Max Size: 16 MB<br>PHP Time Limit: 60<br>PHP Max Input Vars: 1000<br>cURL Version: 7.81.0<br>OpenSSL/3.0.2</p> <p class=””>SUHOSIN Installed: –<br>MySQL Version: 8.0.35<br>Max Upload Size: 64 MB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? Database</p> <p class=””>WC Database Version: 8.4.0<br>WC Database Prefix: wp_<br>Total Database Size: 6.52MB<br>Database Data Size: 4.82MB<br>Database Index Size: 1.70MB<br>wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_actionscheduler_actions: Data: 0.02MB + Index: 0.11MB + Engine InnoDB<br>wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_bwt_failed_submissions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_bwt_passed_submissions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB<br>wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_options: Data: 3.34MB + Index: 0.06MB + Engine InnoDB<br>wp_post_smtp_logmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_post_smtp_logs: Data: 0.08MB + Index: 0.00MB + Engine InnoDB<br>wp_postmeta: Data: 0.13MB + Index: 0.03MB + Engine InnoDB<br>wp_posts: Data: 0.22MB + Index: 0.06MB + Engine InnoDB<br>wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_wc_admin_note_actions: Data: 0.03MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB<br>wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB<br>wp_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB<br>wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB Post Type Counts</p> <p class=””>attachment: 26<br>custom_css: 1<br>customize_changeset: 18<br>nav_menu_item: 12<br>page: 17<br>post: 2<br>product: 1<br>revision: 26<br>shop_order_placehold: 4<br>wp_navigation: 1<br>wpcf7_contact_form: 1 Security</p> <p class=””>Secure connection (HTTPS): ?<br>Hide errors from visitors: ? Active Plugins (23)</p> <p class=””>WP fail2ban: by Charles Lecklider – 5.2.1<br>Bing Webmaster Url Submission: by Bing Webmaster – 1.0.13<br>Contact Form 7 – Submission id: by Ewald Harmsen – 2.4.0<br>Change WordPress Login Logo: by Boopathi Rajan – 1.2<br>Contact Form 7 Captcha: by 247wd – 0.1.2<br>Contact Form 7: by Takayuki Miyoshi – 5.8.6<br>Site Kit by Google: by Google – 1.116.0<br>XML Sitemap Generator for Google: by Auctollo – 4.1.18<br>Health Check & Troubleshooting: by The www.ads-software.com community – 1.7.0<br>Hide Archive Label: by Catch Plugins – 1.5.2<br>Hide Categories and Products for Woocommerce: by N.O.U.S. Open Useful and Simple – 1.2.9<br>Hide/Remove Metadata: by Catch Plugins – 1.2.7<br>Hide Page And Post Title: by Arjun Thakur – 1.5.7<br>Maintenance: by WebFactory Ltd – 4.08<br>Post SMTP: by Post SMTP – 2.8.9<br>Increase Maximum Upload File Size: by Imagify – 2.0.4<br>WC Multiple Email Recipients: by Con Schneider – 1.4.1<br>File Uploads Addon for WooCommerce: by Imaginate Solutions – 1.7.1<br>Checkout Field Editor for WooCommerce: by ThemeHigh – 2.0.0<br>WooCommerce: by Automattic – 8.4.0<br>WP Super Cache: by Automattic – 1.11.0<br>ReCaptcha v2 for Contact Form 7: by IQComputing – 1.4.4<br>WP fail2ban Blocklist: by Charles Lecklider – 2.2.1 Inactive Plugins (0) Dropin Plugins (1)</p> <p class=””>advanced-cache.php: advanced-cache.php Settings</p> <p class=””>API Enabled: –<br>Force SSL: –<br>Currency: HKD ($)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)</p> <p class=””>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)</p> <p class=””>Connected to Woo.com: –<br>Enforce Approved Product Download Directories: ?<br>HPOS feature screen enabled: ?<br>HPOS feature enabled: ?<br>Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore<br>HPOS data sync enabled: – WC Pages</p> <p class=””>Shop base: #7 – /shop/<br>Cart: #8 – /cart/<br>Checkout: #9 – /checkout/<br>My account: #10 – /my-account/<br>Terms and conditions: ? Page not set Theme</p> <p class=””>Name: Audioman<br>Version: 2.2.6<br>Author URL: https://catchthemes.com/<br>Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme<br>WooCommerce Support: ? Not declared Templates</p> <p class=””>Overrides: /var/www/html/wp-content/plugins/woocommerce/packages/woocommerce-blocks/templates/notices/error.php<br>/var/www/html/wp-content/plugins/woocommerce/packages/woocommerce-blocks/templates/notices/notice.php<br>/var/www/html/wp-content/plugins/woocommerce/packages/woocommerce-blocks/templates/notices/success.php<br>audioman/product-searchform.php version – is out of date. The core version is 7.0.1</p> <p class=””>Outdated Templates: ?</p> <pre class=”wp-block-code”><code> Learn how to update</code></pre> <p class=””>Admin</p> <p class=””>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-variation-management<br>product-virtual-downloadable<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page</p> <p class=””>Disabled Features: customize-store<br>minified-js<br>new-product-management-experience<br>product-external-affiliate<br>settings<br>async-product-editor-category-field</p> <p class=””>Daily Cron: ? Next scheduled: 2024-01-14 03:55:24 +00:00<br>Options: ?<br>Notes: 63<br>Onboarding: completed Action Scheduler</p> <p class=””>Complete: 16<br>Oldest: 2024-01-13 04:05:43 +0000<br>Newest: 2024-01-14 01:28:17 +0000</p> <p class=””>Failed: 1<br>Oldest: 2024-01-13 04:05:43 +0000<br>Newest: 2024-01-13 04:05:43 +0000</p> <p class=””>Pending: 1<br>Oldest: 2024-01-14 04:05:43 +0000<br>Newest: 2024-01-14 04:05:43 +0000 Status report information</p> <p class=””>Generated at: 2024-01-14 01:33:02 +00:00<br>`

Hi Kuldeep,

Thanks your support, the first issue settled, bit the secoubd one still cant display the uploader after checkout, please advise

Removed