donebyconstant

We are facing the exact same issues, sometimes with the admin panel, sometimes on the website – but the error message is the same every time. One of our admins said that when she resends password resets sometimes it works, sometimes it doesn’t.

Rather than focus on another companies plugin, please focus on your on own as shown in this ticket; https://www.ads-software.com/support/topic/this-key-is-invalid-or-has-already-been-used-reset-the-password-again-if-necess/

image found here: https://we.tl/t-QD6mPuKkPt

• This reply was modified 2 months, 1 week ago by donebyconstant.

Here you go! Please can you take a look at this urgently.



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Next scheduled: 2024-09-18 02:34:43 +01:00<br>Options: ?<br>Notes: 166<br>Onboarding: completed Action Scheduler<br><br>Canceled: 21<br>Oldest: 2024-08-18 01:01:09 +0100<br>Newest: 2024-09-16 07:15:30 +0100<br><br>Complete: 7,020<br>Oldest: 2024-08-20 21:52:21 +0100<br>Newest: 2024-09-17 08:42:39 +0100<br><br>Failed: 3,785<br>Oldest: 2022-12-20 18:11:46 +0000<br>Newest: 2024-08-11 17:31:29 +0100<br><br>Pending: 18<br>Oldest: 2024-09-17 08:43:39 +0100<br>Newest: 2024-09-28 01:26:41 +0100 Status report information<br><br>Generated at: 2024-09-17 08:43:58 +01:00<br>

NOTE FROM CUSTOMER/WEBSITE OWNER:

When customers are purchasing courses on our website, a login is generated for them automatically – and an email is sent to their email address with a ‘password set link’. This link now sends customers to their ‘dashboard’ as they are already logged in and encountering the ‘This key is invalid or has already been used. Reset the password again if necessary.’ error every time they click on the password reset link – ultimately, they are not able to finish the process of resetting their password.

Any updates here? we still can’t sell a product because this issue persists.

Yep, we already reviewed it.. Thanks for wasting my response. This is still not working and your plugin is affect sales performance of this website.

Okay we’ve removed the number. And issue still persists. We did this removal 8pm UK time and orders are still performing bad. Only 3 in 10 orders are succesful now.

Orders are failing with no order notes.

https://jmp.sh/pv9Cj7fU

Basically every order now, please support asap.

This is now doing pretty much every order! – please help.

https://jmp.sh/rn6BTsDi

System Report:



WordPress Environment

WordPress address (URL): https://www.ecoegg.com
Site address (URL): https://www.ecoegg.com
WC Version: 7.8.2
REST API Version: ? 7.8.2
WC Blocks Version: ? 10.2.4
Action Scheduler Version: ? 3.6.1
Log Directory Writable: ?
WP Version: 6.2.2
WP Multisite: –
WP Memory Limit: 2 GB
WP Debug Mode: –
WP Cron: –
Language: en_GB
External object cache: –

Server Environment

Server Info: Apache
PHP Version: 8.1.20
PHP Post Max Size: 1 GB
PHP Time Limit: 300
PHP Max Input Vars: 10000
cURL Version: 7.61.1
OpenSSL/1.1.1k

SUHOSIN Installed: –
MySQL Version: 8.0.33
Max Upload Size: 1 GB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ? wp_remote_post() failed. Contact your hosting provider.
Remote Get: ?

Database

WC Database Version: 7.8.2
WC Database Prefix: wpot_
Total Database Size: 2964.79MB
Database Data Size: 1721.75MB
Database Index Size: 1243.04MB
wpot_woocommerce_sessions: Data: 2.02MB + Index: 0.02MB + Engine InnoDB
wpot_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpot_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpot_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpot_woocommerce_order_items: Data: 37.58MB + Index: 11.52MB + Engine InnoDB
wpot_woocommerce_order_itemmeta: Data: 541.00MB + Index: 243.55MB + Engine InnoDB
wpot_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpot_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpot_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpot_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpot_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpot_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpot_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpot_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wpot_actionscheduler_actions: Data: 24.09MB + Index: 33.13MB + Engine InnoDB
wpot_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpot_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpot_actionscheduler_logs: Data: 19.08MB + Index: 12.03MB + Engine InnoDB
wpot_advanced_notification_triggers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpot_advanced_notifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpot_atum_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpot_atum_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpot_atum_product_data: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpot_cf_form_entries: Data: 0.11MB + Index: 0.20MB + Engine InnoDB
wpot_cf_form_entry_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpot_cf_form_entry_values: Data: 1.52MB + Index: 0.56MB + Engine InnoDB
wpot_cf_forms: Data: 0.11MB + Index: 0.02MB + Engine InnoDB
wpot_cf_pro_messages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpot_cf_queue_failures: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpot_cf_queue_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpot_cleantalk_ac_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpot_cleantalk_connection_reports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpot_cleantalk_no_cookie_data: Data: 2.02MB + Index: 0.00MB + Engine InnoDB
wpot_cleantalk_sessions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpot_cleantalk_sfw: Data: 1.52MB + Index: 0.44MB + Engine InnoDB
wpot_cleantalk_sfw_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpot_cleantalk_spamscan_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpot_cleantalk_ua_bl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpot_cleantalk_wc_spam_orders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpot_commentmeta: Data: 1.52MB + Index: 1.92MB + Engine InnoDB
wpot_comments: Data: 91.63MB + Index: 64.19MB + Engine InnoDB
wpot_defender_audit_log: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wpot_defender_email_log: Data: 0.08MB + Index: 0.05MB + Engine InnoDB
wpot_defender_lockout: Data: 19.48MB + Index: 16.50MB + Engine InnoDB
wpot_defender_lockout_log: Data: 41.56MB + Index: 23.17MB + Engine InnoDB
wpot_defender_scan: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpot_defender_scan_item: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpot_ditty_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpot_ditty_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpot_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpot_e_notes: Data: 0.02MB + Index: 0.17MB + Engine InnoDB
wpot_e_notes_users_relations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpot_e_submissions: Data: 0.14MB + Index: 0.30MB + Engine InnoDB
wpot_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wpot_e_submissions_values: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wpot_et_bloom_stats: Data: 46.56MB + Index: 0.00MB + Engine InnoDB
wpot_et_social_stats: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpot_hfcm_scripts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpot_iconic_woothumbs_cache: Data: 2.02MB + Index: 0.00MB + Engine InnoDB
wpot_jet_post_types: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpot_jet_taxonomies: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpot_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpot_mailchimp_carts: Data: 4.02MB + Index: 0.00MB + Engine InnoDB
wpot_mailchimp_jobs: Data: 4.02MB + Index: 0.00MB + Engine InnoDB
wpot_nf3_action_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpot_nf3_actions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpot_nf3_chunks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpot_nf3_field_meta: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wpot_nf3_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpot_nf3_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpot_nf3_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpot_nf3_object_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpot_nf3_objects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpot_nf3_relationships: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpot_nf3_upgrades: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpot_nx_entries: Data: 0.09MB + Index: 0.03MB + Engine InnoDB
wpot_nx_posts: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpot_nx_stats: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpot_options: Data: 8.31MB + Index: 2.08MB + Engine InnoDB
wpot_pimwick_gift_card: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpot_pimwick_gift_card_activity: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpot_postmeta: Data: 540.00MB + Index: 562.00MB + Engine InnoDB
wpot_posts: Data: 35.56MB + Index: 23.09MB + Engine InnoDB
wpot_rank_math_404_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpot_rank_math_analytics_adsense: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpot_rank_math_analytics_ga: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpot_rank_math_analytics_gsc: Data: 20.50MB + Index: 26.83MB + Engine InnoDB
wpot_rank_math_analytics_inspections: Data: 0.20MB + Index: 0.11MB + Engine InnoDB
wpot_rank_math_analytics_keyword_manager: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpot_rank_math_analytics_objects: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpot_rank_math_internal_links: Data: 0.09MB + Index: 0.02MB + Engine InnoDB
wpot_rank_math_internal_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpot_rank_math_redirections: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpot_rank_math_redirections_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpot_sbb_badips: Data: 0.28MB + Index: 0.17MB + Engine InnoDB
wpot_sbb_badref: Data: 1.52MB + Index: 0.23MB + Engine InnoDB
wpot_sbb_blacklist: Data: 0.39MB + Index: 0.20MB + Engine InnoDB
wpot_sbb_fingerprint: Data: 3.02MB + Index: 2.14MB + Engine InnoDB
wpot_sbb_http_tools: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpot_sbb_stats: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wpot_sbb_visitorslog: Data: 6.02MB + Index: 3.38MB + Engine InnoDB
wpot_sgpb_subscribers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpot_sgpb_subscription_error_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpot_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpot_stream: Data: 1.52MB + Index: 1.64MB + Engine InnoDB
wpot_stream_meta: Data: 2.52MB + Index: 4.55MB + Engine InnoDB
wpot_term_relationships: Data: 0.09MB + Index: 0.05MB + Engine InnoDB
wpot_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpot_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpot_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpot_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpot_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpot_usermeta: Data: 161.16MB + Index: 129.19MB + Engine InnoDB
wpot_users: Data: 6.08MB + Index: 5.63MB + Engine InnoDB
wpot_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpot_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpot_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpot_wc_customer_lookup: Data: 10.52MB + Index: 7.73MB + Engine InnoDB
wpot_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpot_wc_order_bundle_lookup: Data: 5.52MB + Index: 8.23MB + Engine InnoDB
wpot_wc_order_coupon_lookup: Data: 2.52MB + Index: 3.03MB + Engine InnoDB
wpot_wc_order_product_lookup: Data: 30.56MB + Index: 30.06MB + Engine InnoDB
wpot_wc_order_stats: Data: 14.52MB + Index: 10.52MB + Engine InnoDB
wpot_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpot_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpot_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpot_wc_product_meta_lookup: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
wpot_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpot_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpot_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpot_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpot_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpot_wcs_payment_retries: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpot_wcusage_activity: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpot_wcusage_clicks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpot_wcusage_register: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpot_wdr_order_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpot_wdr_order_item_discounts: Data: 3.52MB + Index: 3.55MB + Engine InnoDB
wpot_wdr_rules: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wpot_woo_sales_country_region: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpot_woocommerce_bundled_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpot_woocommerce_bundled_items: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpot_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpot_wpmailsmtp_emails_log: Data: 14.52MB + Index: 1.77MB + Engine InnoDB
wpot_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpot_wpr_rocket_cache: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
wpot_wpr_rucss_used_css: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wpot_wt_iew_action_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpot_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpot_yoast_indexable: Data: 9.52MB + Index: 7.06MB + Engine InnoDB
wpot_yoast_indexable_hierarchy: Data: 0.08MB + Index: 0.08MB + Engine InnoDB
wpot_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpot_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpot_yoast_seo_links: Data: 0.17MB + Index: 0.11MB + Engine InnoDB
wpot_yoast_seo_meta: Data: 0.45MB + Index: 0.00MB + Engine InnoDB

Post Type Counts

articles: 9
attachment: 3052
aw_workflow: 2
bc_x1379_op_type: 2
custom_css: 4
custom-css-js: 2
ditty: 1
ditty_display: 4
ditty_layout: 3
divi_bars: 5
elementor_library: 3
elementor_snippet: 1
et_body_layout: 2
et_pb_layout: 58
et_template: 4
et_theme_builder: 1
jet-engine: 2
mc4wp-form: 1
nav_menu_item: 38
nf_sub: 403
oembed_cache: 10
page: 39
popupbuilder: 1
post: 23
product: 27
product_variation: 59
reviews: 6
shop_coupon: 6425
shop_order: 122037
shop_order_refund: 887
shop_subscription: 103
woo_discount: 11
wp_global_styles: 2
wpcode: 2
wpsl_stores: 930

Security

Secure connection (HTTPS): ?
Hide errors from visitors: ?

Active Plugins (62)

ManageWP - Worker: by GoDaddy – 4.9.17
Blocksy Companion (Premium): by CreativeThemes – 1.8.95
Menu Image: by Freshlight Lab – 3.0.9
All-in-One WP Migration: by ServMask – 7.76
ATUM Inventory Management for WooCommerce: by Stock Management Labs? – 1.9.31.1
Beans: by Beans – 3.5.1
Buy Once or Subscribe for WooCommerce Subscriptions: by eCommerce Tools – 3.2.0
Anti-Spam by CleanTalk: by СleanTalk – 6.13
Code Snippets: by Code Snippets Pro – 3.4.2
WooCommerce Coupon Generator: by Jeroen Sormani – 1.2.0
Defender: by WPMU DEV – 3.12.0
Duplicate Page: by mndpsingh287 – 4.5.2
GTM4WP: by Thomas Geiger – 1.16.2
Elementor Pro: by Elementor.com – 3.13.2
Elementor: by Elementor.com – 3.14.1
Facebook for WooCommerce: by Facebook – 3.0.26
FlowCharts.ai Bot: by FlowCharts.ai – 1.2
Site Kit by Google: by Google – 1.104.0
Header Footer Code Manager: by 99robots – 1.1.35
Hide Categories and Products for Woocommerce: by N.O.U.S. Open Useful and Simple – 1.2.9
JetEngine: by Crocoblock – 3.2.1
Login as User: by Web357 – 1.4.5
Mailchimp for WooCommerce: by Mailchimp – 2.8.3
MC4WP: Mailchimp for WordPress: by ibericode – 4.9.5
Metorik Helper: by Metorik – 1.6.3
Monarch Plugin: by Elegant Themes – 1.4.14
Ninja Forms: by Saturday Drive – 3.6.28
OoohBoi Steroids for Elementor: by OoohBoi – 2.1.5
Order Export & Order Import for WooCommerce: by WebToffee – 2.3.6
Pages with category and tag: by YAHMAN – 0.9.0
PW WooCommerce Gift Cards Pro: by Pimwick
LLC – 1.450

Rank Math SEO PRO: by Rank Math – 3.0.39
Rank Math SEO: by Rank Math – 1.0.118
Simple Banner: by Ryan Petersen – 2.15.2
Stockdio Historical Chart: by Stockdio – 2.8.10
StopBadBots: by Bill Minozzi – 8.00
WooCommerce Weight Based Shipping: by weightbasedshipping.com – 5.5.4
Coupon Affiliates for WooCommerce: by Elliot Sowersby
RelyWP – 5.5.1.3

Woo Discount Rules PRO 2.0: by Flycart – 2.5.2
Woo Discount Rules: by Flycart – 2.6.0
Woocommerce Minimum and Maximum Quantity: by Ashok G – 2.1.8
Min Max Quantity & Step Control for WooCommerce: by CodeAstrology Team – 4.4
Preview E-mails for WooCommerce: by Digamber Pradhan – 2.1.3
Country Based Restrictions for WooCommerce: by zorem – 3.4
Sales Report By Country for WooCommerce: by zorem – 1.6.8
Payment Plugins for Stripe WooCommerce: by Payment Plugins
[email protected] – 3.3.43

WooCommerce Address Validation: by SkyVerge – 2.11.0
WooCommerce Advanced Notifications: by WooCommerce – 1.4.1
WooCommerce Extended Coupon Features FREE: by Soft79 – 3.3.3
Advanced Order Export For WooCommerce (Pro): by AlgolPlus – 3.2.2
WooCommerce PayPal Payments: by WooCommerce – 2.1.0
PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 3.5.6
WooCommerce Product Bundles: by WooCommerce – 6.22.1
WooCommerce Shipping & Tax: by WooCommerce – 2.2.5
WooCommerce Subscriptions: by WooCommerce – 3.0.11 (update to version 5.2.0 is available)
WooCommerce: by Automattic – 7.8.2
WooThumbs for WooCommerce by Iconic: by Iconic – 5.2.3
WP Mail SMTP Pro: by WP Mail SMTP – 3.8.1
WP Rocket: by WP Media – 3.14
WP Store Locator - CSV Manager: by Tijmen Smit – 1.2.12
WP Store Locator: by Tijmen Smit – 2.2.240
Custom Product Tabs for WooCommerce: by YIKES
Inc. – 1.8.4

Inactive Plugins (3)

Export Import Menus: by Akshay Menariya – 1.8.0
WooCommerce Pre-Orders: by WooCommerce – 2.0.2 (update to version 2.0.3 is available)
WooCommerce Stripe Gateway: by WooCommerce – 7.4.1

Dropin Plugins (1)

advanced-cache.php: advanced-cache.php

Must Use Plugins (1)

ManageWP - Worker Loader: by GoDaddy – 1.0.0

Settings

API Enabled: –
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: bundle (bundle)
external (external)
grouped (grouped)
pw gift card (pw-gift-card)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –

WC Pages

Shop base: #10 - /shop/
Basket: #11 - /basket/
Checkout: #12 - /checkout/
My account: #13 - /my-account/
Terms and conditions: #75 - /terms-conditions/

Theme

Name: Blocksy Child
Version: (update to version 0 is available)
Author URL:
Child Theme: ?
Parent Theme Name: Blocksy
Parent Theme Version: 1.8.92 – 1.8.95 is available
Parent Theme Author URL: https://creativethemes.com
WooCommerce Support: ?

Templates

Overrides: blocksy/woocommerce/cart/cart.php
blocksy/woocommerce/cart/mini-cart.php
blocksy/woocommerce/content-widget-product.php
blocksy/woocommerce/content-widget-reviews.php
blocksy/woocommerce/myaccount/my-account.php
blocksy/woocommerce/product-searchform.php
blocksy/woocommerce/single-product/tabs/tabs.php

Pimwick Plugins

PW WooCommerce Gift Cards Pro: License key: PW-63970cdb49432
Result: success
Cached: 2023-07-10

Subscriptions

WCS_DEBUG: ? No
Subscriptions Mode: ? Live
Subscriptions Live URL: https://www.ecoegg.com
Subscription Statuses: wc-active: 80
wc-pending-cancel: 8
wc-on-hold: 2
wc-cancelled: 13

WooCommerce Account Connected: ? Yes
Active Product Key: ? No
Custom Retry Rules: ? No
Custom Retry Rule Class: ? No
Custom Raw Retry Rule: ? No
Custom Retry Rule: ? No
Retries Migration Status: ? Completed
Report Cache Enabled: ? Yes
Cache Update Failures: ? 0 failure

Store Setup

Country / State: United Kingdom (UK)

Subscriptions by Payment Gateway

other: wc-active: 19
wc-cancelled: 7
wc-on-hold: 2
wc-pending-cancel: 4

Stripe Credit Cards: wc-active: 42
wc-cancelled: 6
wc-pending-cancel: 4

Stripe Apple Pay: wc-active: 16
Stripe Payment Request: wc-active: 3

Payment Gateway Support

PayPal: refunds
products

Stripe Credit Cards: tokenization
products
subscriptions
add_payment_method
subscription_cancellation
multiple_subscriptions
subscription_amount_changes
subscription_date_changes
default_credit_card_form
refunds
pre-orders
subscription_payment_method_change_admin
subscription_reactivation
subscription_suspension
subscription_payment_method_change_customer

Stripe Apple Pay: tokenization
products
subscriptions
add_payment_method
subscription_cancellation
multiple_subscriptions
subscription_amount_changes
subscription_date_changes
default_credit_card_form
refunds
pre-orders
subscription_payment_method_change_admin
subscription_reactivation
subscription_suspension
subscription_payment_method_change_customer
wc_stripe_cart_checkout
wc_stripe_product_checkout
wc_stripe_banner_checkout
wc_stripe_mini_cart_checkout

Stripe Google Pay: tokenization
products
subscriptions
add_payment_method
subscription_cancellation
multiple_subscriptions
subscription_amount_changes
subscription_date_changes
default_credit_card_form
refunds
pre-orders
subscription_payment_method_change_admin
subscription_reactivation
subscription_suspension
subscription_payment_method_change_customer
wc_stripe_cart_checkout
wc_stripe_product_checkout
wc_stripe_banner_checkout
wc_stripe_mini_cart_checkout

Stripe Payment Request: tokenization
products
subscriptions
add_payment_method
subscription_cancellation
multiple_subscriptions
subscription_amount_changes
subscription_date_changes
default_credit_card_form
refunds
pre-orders
subscription_payment_method_change_admin
subscription_reactivation
subscription_suspension
subscription_payment_method_change_customer
wc_stripe_cart_checkout
wc_stripe_product_checkout
wc_stripe_banner_checkout
wc_stripe_mini_cart_checkout

Klarna: tokenization
products
refunds

Product Bundles

Database Version: 6.22.1
Loopback Test: ?
Template Overrides: –

WooCommerce PayPal Payments

Onboarded: ?
Shop country code: GB
WooCommerce currency supported: ?
Advanced Card Processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: ?
Vault enabled: ?
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: ?
Tracking enabled: ?

Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: core-profiler
minified-js
new-product-management-experience
product-variation-management
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-07-11 03:31:38 +01:00
Options: ?
Notes: 7
Onboarding: completed

Address Validation

Active Provider: Loqate (legacy - UK)
Configured: ?
API Username:
Debug Mode: No
Geocode Addresses: No
Classify Addresses: No
Force Customer to look-up address via Postcode: No

Action Scheduler

Canceled: 208
Oldest: 2023-06-09 14:10:48 +0100
Newest: -0001-11-29 23:58:45 -0001

Complete: 60,615
Oldest: 2023-06-11 19:18:29 +0100
Newest: 2023-07-10 10:30:36 +0100

Failed: 1,032
Oldest: 2020-06-25 15:37:04 +0100
Newest: 2023-06-22 13:17:20 +0100

Pending: 349
Oldest: 2023-07-10 07:30:28 +0100
Newest: 2024-01-03 06:27:39 +0000

Status report information

Generated at: 2023-07-10 10:40:19 +01:00
`

Thank you for this! I can confirm we have put 40 minutes in the stock hold feature and have been for other a month now but we’re still getting issues with the system.

I will share the log system details as requested.

Not that I can see, perhaps I can provide admin details for you guys to review?

Hi there,

I’ve tried to this, and both things failed, please can you help me.

Hey!

Yes that would be very helpful as followed the guide 100% correct.

Furthermore it won’t let me enter ‘start location’
‘oops, an error has occured’