donneuk

Hello, can anyone please help me with this request?

Hello there,

The first thing I did was to contact Stripe and they confirmed that there is nothing wrong on their side and that I should contact Woocommerce.

Last Thursday I received a text message from Woocommerce – you can see it here: https://snipboard.io/W2QZoA.jpg

Still, this money has not appeared in our accounts.

Please help?

Still on this same issue- there is a payment done on the 23rd November that I still haven’t received the payment in my bank account.

How can it take so long?

You can see the message here

https://snipboard.io/XiArl3.jpg

But there is no place to input the shipping address… Can you please help? We are a charity and we really need to solve this problem…

Hello, I now have another problem:

People are not able to buy products because they can’t add their full address in check out and keep getting an error message.

How can we solve that?

Today I can see we received the ￡0.60 deposit done on the 6th December. But the order done on the 23rd November has not appeared in our accounts at all.

Good morning, just checking if you had a chance to see all the info I sent above as requested? Many thanks in advance for helping us with this. We really need to sort it out as soon as possible as the charity really needs to start selling the products to gather some most needed funding.

Hi again,

Here is the image: https://snipboard.io/DPIV5Z.jpg

The Donate page is something else.

The shop page is here: https://donne-uk.org/donneshop/

We have an integration with Gelato https://www.gelato.com/ – a print on demand service.

I tried to buy this product (a trial product) https://donne-uk.org/product/proof-product/

I received a confirmation but the money never arrived

Hello, of course, here it is:

### WordPress Environment ###

WordPress address (URL): https://donne-uk.org
Site address (URL): https://donne-uk.org
WC Version: 5.9.0
REST API Version: ? 5.9.0
WC Blocks Version: ? 6.1.0
Action Scheduler Version: ? 3.3.0
WC Admin Version: ? 2.8.0
Log Directory Writable: ?
WP Version: 5.8.2
WP Multisite: –
WP Memory Limit: 4 GB
WP Debug Mode: –
WP Cron: –
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.26
PHP Post Max Size: 512 MB
PHP Time Limit: 90
PHP Max Input Vars: 5000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.2.41-MariaDB-log-cll-lve
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

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WC Database Prefix: wpsm_
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Database Data Size: 146.83MB
Database Index Size: 68.76MB
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### Post Type Counts ###

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### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (41) ###

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LLC – 1.3.5

FacetWP - Conditional Logic: by FacetWP
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FacetWP: by FacetWP
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Ruhani Rabin
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### Must Use Plugins (2) ###

Functions EJC Must Used: by  – 1.0
Functions EJC Must Used: by  – 1.0

### Settings ###

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Force SSL: –
Currency: GBP (￡)
Currency Position: left
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variable (variable)

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Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: ? Page visibility should be public
Basket: #39515 - /basket/
Checkout: #39516 - /checkout/
My account: #39517 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Course Maker Pro
Version: 2.0.3
Author URL: https://thebrandid.com/
Child Theme: ?
Parent Theme Name: Genesis
Parent Theme Version: 3.3.5
Parent Theme Author URL: https://www.studiopress.com/
WooCommerce Support: ? Not declared

### Templates ###

Overrides: –

### WooCommerce Payments ###

Version: 3.3.0
Connected to WPCOM: Yes
Blog ID: 196722842
Account ID: acct_1JUSGU2Emt4l9uxF

### Action Scheduler ###

Complete: 1,362
Oldest: 2021-11-08 10:16:49 +0000
Newest: 2021-12-07 13:06:58 +0000

Failed: 3
Oldest: –
Newest: –

Pending: 3
Oldest: 2021-12-07 16:52:40 +0000
Newest: 2021-12-08 13:06:58 +0000

### Status report information ###

Generated at: 2021-12-07 16:39:00 +00:00