dougdavis22

Hi Aakash,

There were no errors reported, the feeds just simply stopped displaying. As soon as I reverted back to 4.2, everything worked again.

An example of one of the feed URLs is https://bb.ringingworld.co.uk/rss.php?id=3951. If there is something wrong with the feed, let me know and I can see if I can get the developer to make changes.

Thanks,
Doug.

Managed to fix by installing the Font Awesome plugin, so I’m assuming that somewhere the FA classes aren’t being called correctly.

FYI this affects both desktop and mobile, and in the mobile version the hamburger menu icon is affected as well.

Hi Chris,

Thanks for the reply. Unfortunately having pretty much zero experience with JS I don’t quite know where to start! I know it’s a big ask, but any chance you could rustle up the code I would need please? Happy for a simple ‘PUT TICKETS IN POST’ to be added to the note to seller field if the option is checked.

Thanks so much.
Doug.

Though it would be good if we could specify which personal information to collect at checkout, as currently I can’t collect someone’s phone number when using Stripe.

Thanks Kevin. Interestingly, I just got the confirmation email albeit a few minutes after the sale was complete. So it does appear to be working for me at the moment.

OK, just spotted an issue in the webhook URL in the Stageshow plugin – it’s pointing to a file that doesn’t exist.

The URL says …/stageshow_stripe_callback.php
The file that actually exists is …/stageshowlib_stripe_callback.php

(note the difference between stageshow and stageshowlib)

So that gets most of the info I need populated in the sale. Still no email sent, still looking into that.

Sorry, another query. Is there anything that can be done to improve the responsiveness of the trolley during the booking process when viewing on a mobile? I’m assuming as it’s a table, it’s not all that responsive. Not the end of the world, but would be good to make it look nicer! Thanks.

Thanks Chris. I couldn’t get that to work despite trying the code in a few different ways/places. The solution I came up with was:

1) Instead of using the Ticket Delivery setting, I put in a Booking Fee of ￡1.00.
2) To change the text of ‘Booking Fee’ to ‘Postage’, I used a plugin called ‘Real-Time Find and Replace to replace

<td class=”stageshow-trolley-type”>Booking Fee</td>
with
<td class=”stageshow-trolley-type”>Postage</td>

Not particularly pretty, but it does the trick!

A quick question (sorry!) – is there any way I can force the ‘Send tickets by post’ checkbox to be automatically checked?

Thanks,
Doug.

Hi Chris,

Thank you so much for all your help and advice – I now have the seating plan I needed:

https://pasteboard.co/IWUopi2.png

Fingers crossed I can now work out all the pricing options to get it working ??

Thanks again!
Doug.

Hi Chris,

Thanks for the help so far. At the moment I have the following

Legend zone:
[1.1]1.1-1.28,
[i1]16.5-16.24,

General Entry zone:
[2.1]2.1-6.6,
[2.9]2.7-6.18,
[2.23]2.19-6.24,
[9.1]7.3-8.8,
[9.9]7.9-12.20,
[9.23]7.21-8.26,
[11.3]9.5-12.8,
[11.23]9.21-12.24

This gets me this far:

https://pasteboard.co/IWOsLkf.png

Which is great. I combined the 2 zones from before so that I don’t have to have pricing for multiple zones (all the ticket prices are the same regardless of being in the raised seating or the stalls).

Only things outstanding:

1) Add the seat and row labels around the outside (seat number 1-28 across the top (probably best to exclude the seat numbers where the aisles are), and rows down the left and right sides)
2) Work out what to do with the wheelchair spaces – these need to be bookable as just 2 individual seats
3) If it’s possible, add a bit of text to the right-hand side of each section to show ‘raised seating’ and ‘stalls’ just so people can see there is a difference.

After that, we’re there! Can’t say enough how grateful I am for the help so far. Once I have got to grips with Stageshow, I will gladly pay it forward ??

Thanks,
Doug.

Sorry, more questions!

* How do I get the row & seat numbers to show? Bearing in mind the seat numbers change in the rows where this is an aisle (how bloody stupid is that, I know!)

* How do I get a stage to appear at the bottom-middle of the plan?

Thanks again!
Doug.

Sorry, to answer your other questions:

* Is row A definitely the furthest from the stage? – Yes, apparently!
* Do you require different price zones? i.e. Stalls one price, Tiered Another? – No, but I will need to offer different prices for Adult, Child & Concession (which I assume I can do?)

Thanks again,
Doug.

Oh my god, amazing – thanks so much Chris! I don’t mind how the Wheelchair spaces are depicted – just need them to be bookable as individual ‘seats’ as it were. Thank you so much again!