dpbraun

That’s just great…my client has lost potentially thousands of dollars from misclassified contacts due to your algorithms. In fact, her husband’s email was classified as spam! And there’s no way to go back and get those lost submissions. Her initial response was “This is gutting. Everything we are doing right now is working to drive traffic to the website. We have no idea how many people we may have missed.”

You should be keeping the logs for at least 30 days no matter what so that if someone discovers this happening, they can at least pay you and go back and get the lost data and manually contact those people misclassified as spam.

FYI, this isn’t the first time this has happened, and I’ve had to find other solutions.

I’ll likely lose this client.

Service # is 609624.

If I purchase the upgrade, will I be able to get the last 45 days worth of data? Or is it gone?

Dave

Looks like you’ve fixed it with the release of a few days ago!

Thanks!

Hi Oleg,

Any updates to this?

Thanks,

Dave

It’s still a problem just haven’t been able to get around to doing a test store.

These are for new orders made after HPOS was enabled in our system.

We are using 3.5.7.8.

Unfortunately, this is a live, active ecommerce site, so I can’t do exactly what you’re asking.

I will have to create a staging site and do it there.

FYI, looks like I have another site that is showing the same problem.

Hello,

Here are links to screenshots as requested.

Thanks,

Dave

https://www.dropbox.com/scl/fi/v9qvwkmb1gsnag8uetzb2/alpenstyle_cusrev1.jpg?rlkey=zhba5a52ihek7l5u1ip6mfsca&dl=0

https://www.dropbox.com/scl/fi/84aj4ajbui8rdtpuffuld/alpenstyle_cusrev2.jpg?rlkey=6vupn49krej6z4w4q87j2212i&dl=0

https://www.dropbox.com/scl/fi/qkjfuxpa3w2ktba29bxro/alpenstyle_cusrev3.jpg?rlkey=wpth56epbgrkllu4fsg989oqx&dl=0

https://www.dropbox.com/scl/fi/ojtralezkmgwti4rnd5v5/alpenstyle_cusrev4.jpg?rlkey=yac87uujhxyr4d6wn7a1ksdx8&dl=0

Was just on chat with their help. They said “At the moment all we know is that the devs are aware of this and are working on it. Our team is handling this and they will be working in order to fix any issues, at the moment we have no ETA for a solution.”

Waiting for an update as well.

Great, thank you so much! Will update tonight/tomorrow.

Thanks,

Dave

Thanks, that would be helpful.

We’ll see if our clients ask about it…

Dave

Hello,

My clients are now seeing this column and they really don’t need to see it.

Is there a way to disable this column, or have it only appear for Admin users and not Shop Managers?

Thanks,

Dave

Sorry to not respond, the holidays have gotten to me!

The new Auto setting seems to work on a site I tried.

The On setting worked also!

Thanks for fixing this.

Note, I tested it on version 5.169.1