dpdbaltics

Understood, can you contact our developer team directly through email – [email protected]?

Hello, all Lithuanian pick-up points are currently being sent.
Have you made any changes to the DPD baltic plugin functionality or the current theme in use recently?

We are only noticing this problem for the first time for our customers. We would appreciate it if you could provide as much information as possible about this issue.

Best Regards,
DPD Baltic Support team.

I’m marking this issue resolved for now. If any similar issues comes up, write to this thread or make a new one ??

Best Regards,
DPD Baltics Support.

Hello, @hanskv99 , this question should be directed to developers our department.
You can reach our developers through – [email protected] email.

Looking forward to solving this problem together,
DPD Baltics Support.

Hello, @albertas22 ,

This issue is already known as is caused by Pick-up parcels not updating properly trough CRON Job. We are currently working on this issue and we will release fix for it on our next upcoming update ?? .

Best regards,
DPD Baltic Support

Hello, @raits515,

what PHP language version your website uses?

Hello, @mole_lr !

Currently our plugin does not have feature like this but it should appear in upcoming updates.

Best Regards,
DPD Baltic Support.

Hello, @mole_lr !

The reason of it not appearing in your created template is because it’s added through action to ‘woocommerce_review_order_after_shipping’

If you like to change it to your desired template, you should check this function located in DpdParcels.php / DpdSameDayParcels.php / DpdHomeDelivery.php: “init_actions_and_filters”

The following code is the part that adds the location where it currently is:

add_action( 'woocommerce_review_order_after_shipping', array( $this, 'review_order_after_shipping' ) );
add_action( 'woocommerce_checkout_update_order_meta', array( $this, 'checkout_save_order_terminal' ), 10, 2 );
add_action( 'woocommerce_after_checkout_validation', array( $this, 'validate_selected_terminal' ), 10, 2 );

As you can see, the first add_action is for location (you can see it by checking ‘review_order_after_shipping’ as it has wc_get_template in it), the second one is for updating post_meta, and the third is for validating if the terminal was selected.

If you have more questions, please contact us at [email protected]

Best Regards,
DPD Baltic Support.

• This reply was modified 3 years, 1 month ago by dpdbaltics.

Understood, thanks for information ?? .
This is not common issue (actually nobody told us about it before) , so we do not a lot of info about it. For further inspection of the problem you should contact our developers through this email – [email protected] .

For now I’m marking this issue as Resolved, but problem analysis will continue.

Best Regards,
DPD Baltic Support.

What do you mean with this one:

• Cron jobs are running every minute, WordPress virtual cron is disabled.

We recommend to update pick-up points every day, because updating them every hour or even every minute would cost a lot of resources from your server. Also it is advised to update them through WordPress virtual CRON updater, because plugin is configured for it, it is not compatible with any 3th party one’s.

Hello, @fakemeta,

This is not normal plugin behavior. With each pick-up points iteration that is being done through Cron job(it runs depending on your website time), all pick-up points are deleted from Database and then rewritten again. So each time all pick-up points are deleted and then new one’s are inserted into DB.

This functionality seems not working on your system and pick-up points keeps stacking up. Even if they are not in database.

Please send your website URL that we can check and analyze the problem and then we will fix it or it’s gonna be delegated to our developers.

Hello, @svetlana345,

Pick-up points in checkout are only for selection reasons. Pick-up points data are not being saved in selection action, only when order is placed. This applies for selection without Google map.

Do you have Google maps functionality turned on? Can you share with us URL of your website?

Hello, @laurynass ,

Sorry for late response. This is first time that client experienced an issue like that with our plugin. We will need to know more about this issue to be able to fix it.

Please contact our support trough this email – [email protected] and then this issue will be delegated to our developers.

Best wishes,
DPD Baltic Support.

We haven’t heard from you in a while. For now I’m marking this thread as “Resolved”.

If problem still persists you can contact us faster trough email –> [email protected].

Best wishes,
DPD Baltic Support.

Hello, @mindas22 ,

Do your products have weight configured in Woocommerce?
Are your products big with a lot of weight? DPD pick-up points shipping method can only handle 20kg and then it disappears from checkout.