dreamingonastar

Update – As I wasn’t too sure how to update the Woocommerce plugin (I don’t know about ‘staging’ or have the time to learn about it unfortunately), I just uploaded the updated Woocommerce plugin via FTP. As I thought it might, it completely messed up the site (my shop was created in 2016). The storefront and backend are both gone now.

But it’s OK, I kind of expected this to happen. I was really hoping I could fix the old site but I am going to go to another site now.
So my question is this – how do I unlink my domain shop.dreamingonastar.com from the old site (bearing in mind I have no admin access). Can I just go straight to my web host and do it from there (blacknight hosting)?

Thank you

Hi Oyadeyi

Thank you for your reply. I managed to install WordPress via FTP, but I am a bit lost with installing Woocommerce.

The instructions seem to use the admin to install it (which I don’t have access to).
If I download the lastest version of Woocommerce, could I just overwrite the entire plugin via FTP? I’ve made backups of my databases.

Thank you

Tina

Hi Maykato

I was in touch with my web hoster and they said there was no server-side caching on the system.

Thanks
Tina

Hi Maykato

Thank you for your reply.
I disabled all plugins but I could still see the White Wall, so I googled alternatives and did the following:

– Added “define( ‘WP_MEMORY_LIMIT’, ‘256M’ );” to the wp-config.php file – in case there was a memory limit causing an issue
– Deleted my working theme twentytwentyone (after downloading it)
– Cleared browser cache

I am still seeing the White Wall – is there anything else I can do?

Thank you
Tina

Hi MayKato

Thank you for this. I contacted my hosting provider and they helped me locate the files.

I ran the debugger and the error didn’t show up on the screen so I logged the errors by using the WP_DEBUG_LOG.

Please note that last year I disabled either the cart or checkout in my shop (can’t remember which), as I was too busy to process any orders. I should have hidden my shop instead but I wasn’t sure how to do this.

The following is what shows up in the debug log. It looks like it’s referring to the cart – could this be why I am seeing the White Screen of death? When I add something to the cart and click ‘view basket’, it says it is empty and when I then click on ‘return to shop’, the page goes white.
I also see the White screen of death at the admin page (https://shop.dreamingonastar.com/wp-admin/)

DEBUG LOG
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[25-Jan-2022 15:19:31 UTC] PHP Deprecated:  get_product is <strong>deprecated</strong> since version 3.0! Use wc_get_product instead. in /var/www/vhosts/52/175679/webspace/siteapps/WordPress-89081/htdocs/wp-includes/functions.php on line 4860
[25-Jan-2022 15:19:33 UTC] PHP Warning:  Cannot modify header information - headers already sent by (output started at /var/www/vhosts/52/175679/webspace/siteapps/WordPress-89081/htdocs/wp-content/themes/definition/includes/theme-functions.php:3) in /var/www/vhosts/52/175679/webspace/siteapps/WordPress-89081/htdocs/wp-includes/http.php on line 492
[25-Jan-2022 15:19:33 UTC] The The "add_to_cart_fragments" hook uses out of date data structures and function is deprecated since version 3.1.2. Replace with woocommerce_add_to_cart_fragments.

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Hi Margaret – thank you for looking at my site.

I’ll explain the setup, as it might be confusing.
1.https://www.dreamingonastar.com is the main site.
2. shop.dreamingonastar.com is the shop that I’ve added as a subdomain.
3. prettydreamystationery.com is another shop (stationery shop) – this is a Shopify Store and not linked to the original site (only as a link).

1. and 3. are working perfectly and they don’t concern me.
The issue is with 2. shop.dreamingonastar.com.

Thank you – sorry for any confusion!

• This reply was modified 3 years, 2 months ago by dreamingonastar.