drillusa

12-Dec-16

Good Evening Cais,
I appreciate your patience and support. As an FYI, I emailed my issue directly to the email you provided. I sent it off at 10:14 p.m. EST, if that helps.

Again, thank you for your support and patience.

10-Dec-16

Good Morning Cais,
I submitted my issue yesterday around noon, but still no response. Did the support team receive my form submission? It would be nice if we get an auto response letting us know that the submission was received. I am not sure how much of an input you have in this, but maybe you should bring this up in your next staff meeting: are form submissions being routed properly? Can we set up an auto-response to all form submissions?

I am trying to be patient, but the lack of support validates me titling this as ‘Extremely POOR Support‘.

We will see if I get a response on Monday.

Thanks!

9-Dec-16

Good Afternoon Cais,
I followed the link you suggested, but it was invalid! Do you understand how frustrating this is? As an FYI, you spelled contact wrong. ‘Contact’ only has one ‘n’, not two.

I submitted my issue. Let’s see if your support team responds with a resolution in a timely manner.

Thanks!