drivendevelopment

Thanks for the additional information. I’m not able to view the screenshot but it doesn’t sound like there are any JavaScript issues. Does other functionality (such as adding, editing, deleting, moving folders, etc.) work for you?

Another thing you could try is testing for a plugin conflict. To do that, temporarily deactivate all other plugins and see if the issue goes away. If it does, reactivate them until until the issue reappears to identify which one is causing the issue. If it turns out to be a conflict, let me know which plugin it is and I can research further to see if it’s something we can address on our end.

Changing the timeout seems to do the trick but there’s no guarantee everything will always be processed before the captcha is reset by the timeout.

Is there a reason it has to be reset? Is there no way to tie into the WooCommerce errors to make the implementation more robust?

I think this will work as a patch but, if it were me, I’d consider exploring an alternate approach that doesn’t rely on a timeout.

I tried it in incognito mode and the issue is still there. I’ve also tried clearing server side cache as well as trying new reCaptcha keys.

Here is a video showing the issue: https://www.loom.com/share/24af249390be48a8a46b289cc38d4cff?sid=c63c5999-5abe-4369-8ce7-8ede304689dc

It appears that the captcha box is cleared when the form is submitted. Not sure if that’s part of the problem.

Thanks for looking into it. I’ve temporarily reactivated it. Let me know when you’re done looking so I can deactivate.

Just an FYI that we had to deactivate the plugin as it was blocking orders. Hoping this is something you can fix as we rely on the plugin to block spam. Let me know if you need any additional info. Thank you for your help.

Hey @alh0319,

Just to let you know, it did eventually start working for me; however, I’m afraid I don’t know what it was that caused it to start working though. If I remember correctly, I believe it started working at some point after deactivating and re-activating the plugin (although I think I tried that initially and it didn’t work the first time around).

Thanks for the fast response. Sorry, I didn’t realize I was using an outdated version of Gravity Forms. I updated to 2.6.6 but that didn’t seem to change anything. I also tried deactivating and re-activating both plugins as well as testing in a private browsing window.

Here are a couple screenshots showing what I’m seeing:

Email field advanced tab
Plugin versions