dromero20

Hi @stadthalleohz!

Could you let us know what’s the site’s URL? We’d like to take a look at your MailPoet account.

Cheers!

Hi, @eea787!

Could you please let us know what’s the site you’re using MailPoet with? So we can take a look at your account.

Cheers!

Hi, @kwiesner!

General error: 2006 MySQL server has gone away in

This is a temporary error that happens when MailPoet could not establish a database connection at that time. We have this error documented in our support docs, please refer to this article:

– https://kb.mailpoet.com/article/307-how-to-fix-general-error-2006-mysql-server-has-gone-away

Cheers!

Hi again!

So, I checked with the team and there’s no way to check from the plugin dashboard what subscribers used a specific form to sign up.

There’s a more technical way to check that though – by inspecting the wp_mailpoet_statistics_forms table in your site’s database and compare the form ID with the subscriber’s ID. We’re aware this isn’t user-friendly, but it’s a way you can follow if you’re very interested in knowing which one used a specific form.

Have a nice day!

Hi @rashely!

Could you please let us know what’s the site’s URL? We’d like to check the logs to see if the emails were actually sent or not.

Cheers!

Hi @samvk!

If you’re facing deliverability issues, you may want to set up a DKIM in your domain name:

– https://kb.mailpoet.com/article/188-how-to-set-up-mailpoet-sending-service#dns

If you’re sending with MailPoet for the first time, it might take up to 20 minutes for emails to arrive, especially with Gmail. This is due to us sending with a special quarantine server to ensure addresses are valid and ensure the integrity of our reputation as senders.

If the emails are arriving to Spam, you can also check this guide where we documented some well-known cases and what you can do to prevent them:

– https://kb.mailpoet.com/article/367-emails-going-to-the-spam-folder

Please let us know how it goes.

Cheers!

Hi @randit!

You can check how many signups a form had by going to MailPoet -> Forms. Under the column of “Status”, you’ll see a count with the information.

As far as I know, you can’t check a list of subscribers who joined through this form, but I’m going to take a further look with the team just to be sure of it.

I’ll let you know ??

Hi @ashamil!

MailPoet doesn’t directly support multilingual setups. You can still use translation plugins like WMPL or Multilingual Press, but we can’t guarantee you can have both languages working at the same time. Here’s more information:

– https://kb.mailpoet.com/article/203-support-for-multilingual-plugins

Apart from that, if you just want to have MailPoet in a specific language (different than your site one), you can follow the steps on this guide:

– https://kb.mailpoet.com/article/169-how-to-translate-the-plugin-to-your-language

Cheers!

Hi @appsol!

I’m trying to add a plan for adassyh.org.uk to a clients account, but the Free Plan button is not working.

Could you please describe a little bit more about this problem? We had an issue last weekend where the free plan got disabled from our website, but it’s fixed now. Can you try to add the free licenses again?

– https://account.mailpoet.com/

Please note that we only allow 2 free licenses per account.

Let us know how it goes.

Hi @nfwro!

The Curl error 56 means there’s an error on the hosts’ side. It could be a server-side restriction or a loopback error on the server (if they say they don’t allow loopbacks, then that’s the culprit in your case).

There’s not much we can do from our end. If they’re not willing to help without upselling, you could try to change the task scheduler option to the Linux option via MailPoet > Settings > Advanced > Task Scheduler “Linux Cron” and set that up, to see if that does the trick. Here you can find information about setting up the Linux cron:

– https://kb.mailpoet.com/article/257-setting-the-server-side-cron-linux-cron

And here you can find information about the specific error you’re facing:

– https://kb.mailpoet.com/article/315-curl-issue-56-failure-when-receiving-data-from-the-peer

Please let us know how it goes.

Hi @vinodnaik1989!

We took a look at the code you pasted but we couldn’t find any relation with our MailPoet shortcodes.

We see it’s the content of the newsletter but we don’t do anything in regards to that content and that custom code you pasted.

Cheers!

Hi @brandygo!

Normally they should keep the same order after exporting, but if they’re not, then you could manually edit the file with a text editor and replace the position of the custom field entries:

– https://kb.mailpoet.com/article/126-importing-subscribers-with-csv-files

It’s a manual process but it should work.

Hi @danielexq!

Once a MailPoet subscription is set to be canceled, it’s not possible to reactivate it. So, in this case, you’d need to go to our shop:

– https://account.mailpoet.com/?ref=page-

And add a brand new license from there.

Cheers!

Hi @alexwp2019!

I’d like to change the text on this page

Sure, you can customize the Confirmation Page by following this guide:

– https://kb.mailpoet.com/article/178-customize-your-confirmation-page

but also include this feature to display a list of all the newsletter lists a user has just signed up for.

This is a little bit more complicated. We do have some filters to remove the lists from the Manage Subscription page (just removing them, not showing which ones the subscribers are added to individually):

– https://kb.mailpoet.com/article/222-customize-your-manage-subscription-page

Further than that, you’d need to go with a custom solution as we don’t have any filter that we can provide you to achieve what you’re looking for. If you need help, you could reach out to someone from Codeable.

Cheers!

Hi, @brandygo!

Sure! We have a guide for completely removing the custom fields. Please take a look at it here and follow the instructions:

– https://kb.mailpoet.com/article/313-how-to-remove-created-custom-fields-from-mailpoet-3

Let us know how it goes.