david

There are two settings. You have set weekly to 3. What about daily? Can you post a screen print of the backup listing? I’m guessing you have a setting error, since you mentioned the same is happening for multiple websites.

The settings are separate for daily and weekly. What are your settings for each?

This is now FIXED for me. Thanks a big bunch to Owain for his patience in helping me through this. My problem was that newer versions failed because of my htaccess allow/deny setup in the wp-admin folder (the IP was just for me to give 403 to hackers). With Owain’s help, I added the IP of my server (gleaned from my cpanel) to the allow list and now it works fine with current version. I’m very pleased to get this resolved. Support was SUPER. Thank you.

Thank you very much. Your time in responding in this thread has been much appreciated. Support here has always been superb.
Regards,
david

Thanks. I had deleted the root htaccess and replaced it with a vanilla WordPress htaccess and had same problem – but I had not attempted to login. I had contacted Bluehost tech support and was told that a PHP index to the theme (?) had been corrupted (way over my head…). I’ll mark this closed as it was mostly for my education. If it happens again and the steps to correct fail, I’ll open a fresh support ticket. Thanks for your time and patience in explaining this.
david

The server is Linux. Normally, I activate the default secure htaccess before adding custom code. This time I activated Zencache and copied the gzip code and pasted into custom field first, so that the first activation of root htaccess had the gzip code. Was that my problem? Not installing the default secure htaccess first? Puzzling to me, as it’s always been rock solid for me in the past. My main fear is having the problem repeat. If it happened again, any suggestions on how to fix without doing a restore? Thanks for your help. I really appreciate it.
david

Hi, Paul,
I just upped to 256M and still doesn’t work. Thanks for the tip, anyway. Also, is there any info I might share with my web host administrator that might help them advise on this? I don’t know anything about server administration, but would be glad to share a non-technical explanation if that may help. Thanks,
david

Hi, Cuvelier,
I just tried again, this time with just the database – and it failed. I hope that info is useful. Thanks for your help in resolving this.
david

Thank you for writing. I just submitted to your email addresss and am also posting here:

Report Generated: 04-14-2015 @ 3:51:25pm system time

### Begin System Info ###

** WORDPRESS DATA **
Multisite: No
SITE_URL: https://xxxxxx
HOME_URL: https://xxxxxx
WP Version: 4.1.1
Permalink: /%postname%/
Cur Theme: Weaver Xtreme 1.1.2
Post Types: post, page, attachment, revision, nav_menu_item
Post Stati: publish, future, draft, pending, private, trash, auto-draft, inherit
User Count: 1

** WORDPRESS CONFIG **
WP_DEBUG: Disabled
WP Memory Limit: 40MB
Table Prefix: wp_
Prefix Length: Acceptable (3 characters)
Show On Front: posts
Page On Front: n/a
Page For Posts: n/a

** BROWSER DATA **
Platform: Windows
Browser Name Chrome
Browser Version: 30.0.1599.101
Browser User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Maxthon/4.4.4.3000 Chrome/30.0.1599.101 Safari/537.36

** SERVER DATA **
jQuery Version 1.11.1
PHP Version: 5.4.31
MySQL Version: 5.6.23
Server Software: Apache/2.4.10

** PHP CONFIGURATION **
Safe Mode: No
Memory Limit: 256M
Upload Max: 50M
Post Max: 50M
Time Limit: 0
Max Input Vars: 1000
Display Errors: On
Sessions: Disabled
Session Name: PHPSESSID
Cookie Path: /
Save Path: /tmp
Use Cookies: On
Use Only Cookies: On
FSOCKOPEN: Your server supports fsockopen.
cURL: Your server supports cURL.
SOAP Client: Your server has the SOAP Client enabled.
SUHOSIN: Your server does not have SUHOSIN installed.
OpenSSL: Your server has OpenSSL installed.

** PLUGIN INFORMATION **
Active Plugins: (2)
– BackUpWordPress Backup Plugin 3.2.4
– System Snapshot Report 1.0.1

Hi, Paul,
I’m not sure where this is. I enabled support (or think I did) by clicking that support button, but I’m not sure what next step is. Thanks for your help in this.
david

Hi, Paul,
I didn’t mean to confuse you. Those were different hosts. I did just now enabled support for one of the sites where the latest isn’t working. I appreciate your help. Are you automatically notified of this or do I need to do anything? Thanks much,
david

Hi, again, Paul, version 3.2.4 did work on this site and maybe there is a clue here to help, but I’m no server guy…

PHP
ZipArchive	Yes
DirectoryIterator FOLLOW_SYMLINKS	Yes
User	No
Group[s]	No
Version	5.4.38
Safe Mode	No
Shell Exec	No
Memory Limit	256M
Interface	cgi-fcgi
Disabled Functions
link,symlink,exec,shell_exec,system,passthru
open_basedir	No
Max execution time	No

Server
zip command	No
mysqldump command	No
Server	Apache
OS	Linux

regards,
david

Hi, Paul,
I tried the latest version, 3.2.4, and that never got to the step of creating zip. I installed the suggested command in wp-config and there was no change. I reinstalled 3.1.4 and all is well again. For what it’s worth, here is server info for this site:

PHP
ZipArchive	Yes
DirectoryIterator FOLLOW_SYMLINKS	Yes
User	cic4925gop
Group[s]	inetuser
Version	5.4.19
Safe Mode	No
Shell Exec	Yes
Memory Limit	256M
Interface	cgi-fcgi
Disabled Functions	No
open_basedir	No
Max execution time	No

Server
zip command	zip
mysqldump command	mysqldump
Server	Apache
OS	Linux

I hope this helps because I really like the plugin. Thanks for your help,
david

Hi, Paul,
This means nothing to me, but I hope it’s useful. Any more requests and I’ll try to respond. Your help is much appreciated. AND.. thanks for the tip on Help>ServerInfo. I didn’t know that.
david

PHP
---
ZipArchive	Yes
DirectoryIterator FOLLOW_SYMLINKS	Yes
User	No
Group[s]	No
Version	5.4.38
Safe Mode	No
Shell Exec	No
Memory Limit	256M
Interface	cgi-fcgi
Disabled Functions
link,symlink,exec,shell_exec,system,passthru
open_basedir	No
Max execution time	No

Server
------
zip command	No
mysqldump command	No
Server	Apache
OS	Linux

I encourage you to wait. There have been other problems here and there, but this is a fantastic plugin. I plan to hold at 3.1.4 and test new versions on a backup site. Some months back I had a problem with .htaccess file being deleted, but this was eventually fixed, once developer was aware of it. I feel confident this instability is temporary as recent code changes are reviewed.