D Smith a11n

Hi there!

Seems to me what you’re looking for is a Composite Product. Both WooCommerce itself and other third-party developers offer extensions designed for this purpose.

Official WooCommerce Plugin: https://woocommerce.com/products/composite-products/
Third-Party Non-Woo Version: https://yithemes.com/themes/plugins/yith-woocommerce-composite-products/

Hey @younikue!

Have you saved your shipping zones before trying to add shipping methods to them?

Hello!

Rather than using custom fields / calls to post metadata, might I suggest using WooCommerce’s built-in Product Attributes feature to manage this information?

I think it might be quicker to set up and display, and will not only make the information easier for users to search for and sort by, but it also lets you use any WooCommerce extensions which hook into those features.

There is an introduction to Product Attributes here: https://docs.woocommerce.com/document/managing-product-taxonomies/#section-3

Hey Eric!

First, I would ask your host to update the version of PHP your site’s running on– that’s important for security reasons, and also may well solve the issue you’re experiencing.

If that doesn’t do it, the next step would be to temporarily disable all non-Woo plugins– a conflict between WooCommerce and another extension may be causing the problem. If disabling plugins fixes the issue, you can then gradually re-enable plugins until you identify which one is the culprit.

Hope this helps!

Hey there!

If you’re set on using WooCommerce as your e-commerce plugin, your best bet is to pick a theme that’s compatible with WooCommerce from the get-go.

There are plenty of third-party themes that are designed to work well with WooCommerce– including default WordPress themes like Twenty Sixteen. Woo itself offers a range of themes, including several highly customizable free WooCommerce themes.

Hi George!

You can get the outcome you’re looking for by taking advantage of the way WooCommerce handles Shipping Zones– WooCommerce runs the customer’s address through them, top-to-bottom (the order they’re ranked in your Shipping Zones page), stopping as soon as it finds a zone that includes the address information it has about the customer.

If you set your Default Customer Address to Shop base address in General Settings and set up a Shipping Zone that matches the state your shop is in, and then position it below the Zone with only postcodes and above the “take from shop” Zone, customers who haven’t entered any address information will be offered the options from that state Zone.

Once they have entered an address, including a postcode, they will be offered either the first Zone’s options (if their postcode falls within that range) or the everywhere-else Zone that offers only “take from shop.”

You will however want to create a fourth Shipping Zone that offers only the “take from shop” option and includes the full range of postcodes present in the state where your shop is located. Position this Zone third, below the statewide Zone and above the everywhere-else Zone. This will cover the possibility that the customer is in the same state in your shop, but not in a postcode where you offer cash on delivery.

Is that clear? Please let me know if you have further questions!

Hi there!

I recommend checking your hosting provider’s support documentation or asking them about a File Manager option that allows you to access files on your hosting plan without installing an FTP client.

If they don’t have a file manager tool, this page at www.ads-software.com introduces you to FTP (and also suggests some other online File Manager options that different hosts offer).

Hi there! I’ll be glad to help.

First, although none of these steps should threaten or affect any of the data or settings on your site, I recommend backing up your site just to be 100% safe.

Next, are you comfortable using FTP? If so, use that (or if your host offers CPanel, use the File Manager) to go to to /wp-content/plugins/ and delete the entire “woocommerce-gateway-simplify-commerce” directory. When this is done, you’ll be able to install the latest version fresh.

Please let me know if you have any questions or encounter any difficulties!

Thanks! I’ve replied privately to your ticket– we can continue that conversation via e-mail.

Just in case anyone else is encountering a similar issue, the problem here is that PayPal Express is not one of the payment gateways that currently supports automatic renewal of Subscriptions.

Here is a list of methods that support automatic payments.

To use PayPal Express or any other method not on that list as a checkout method for Subscriptions, you will need to accept manual renewals.

As the documentation linked above notes, you can do this by going to WooCommerce -> Settings -> Subscriptions and checking the Accept Manual Renewals box.

Here is more information on manual renewals.

Hope this helps, and thanks for using WooCommerce!

Hi Alan!

If you’re comfortable editing your plugin, can I ask you to make a change to woocommerce-gateway-paypal-express-checkout/includes/class-wc-gateway-ppec-api-error.php ?

At line 54, change

default:      return 'An error occurred while processing your PayPal payment.  Please contact the store owner for assistance.';

To:

default:      return 'An error occurred while processing your PayPal payment.  Please contact the store owner for assistance (' . $this->error_code . ')';

…then please report back with the updated error message on your store. That should tell us what’s happening.

If you’re not comfortable with these changes, please open a ticket at WooCommerce.com My Account > Tickets . Please also (in that ticket, not here!) include your site URL and admin username and password.

Thanks!

Hi there!

I promise devs are actively working on this issue. There was an update to the plugin six hours ago– does everyone have the absolute latest version? https://www.ads-software.com/plugins/woocommerce-gateway-paypal-express-checkout/

Any version of OpenSSL 1.0.1 should work. Older versions of PHP may work if your host is willing to update the cURL library to the latest version.

While PayPal has pushed the TLS 1.2 requirement back to 2017, it’s worth noting that PHP 5.4 will not be able to connect using 1.2.

Hello!

Would you mind opening a ticket for this question?

You can do so by going to WooCommerce.com > My Account > Tickets. Please also include your site URL, username and password– we’ll need to take a closer look at your setup.

Thanks!

Hi Nicola!

I know this isn’t exactly what you asked, but I just wanted to note you can use Inventory Options to conceal out-of-stock items from the catalog.

As it currently stands, to change how out-of-stock items are displayed in the catalog you’d need either a theme that has that option built-in, or you’ll need to wrangle a little code– this gentleman here offers a working example of what you’re looking for. Please bear in mind that WooCommerce support can’t help you troubleshoot or address issues with customizations.

All Best,
Damien