D Smith a11n

Hi there!

Sorry to hear of this problem. In other cases, this message has meant something n your hosting environment is blocking wc-braintree.min.js from loading.

That 422 (Unprocessable Entity) status code means, broadly, that the server understands the content type of the request entity and the syntax of the request entity is correct, but was still unable to process the contained instructions.

Could you ask your host about what might block that JS from loading?

Alas, I don’t know an easy way to make Downloadable products not downloadable. That would require customizing some of the core functions of WooCommerce… since any file that is being delivered directly to a browser (as downloadable products are, when the link is clicked) can be downloaded.

I continue to think your best bet is embedding the files securely and selling access to the location where they’re embedded.

Hi there!

Just to avoid confusion, I’m going to call the image the product, and the different things on which it’s printed the media. So this would mean that you have two attributes for the product: size and media.

Right now it sounds like you’re seeing variations for all possible combinations of both attributes, instead of only certain sizes for certain media. If you go to the Variations section in a product’s “Product Data” meta box, what variations do you see? Tons, or none?

If you see none, I’d add some as described here: https://docs.woocommerce.com/document/variable-product/#manually-adding-a-variation

If you see tons, you may have previously clicked “Create variations from all attributes.” In that case, I’d delete the erroneous options, meaning the combinations of size and medium that shouldn’t exist.

Hi there!

This sounds like a PayPal IPN issue– your site is not getting the notification back from PayPal that the order was successful. I’d recommend the troubleshooting steps here: https://docs.woocommerce.com/document/paypal-standard/#section-21

Hi there!

This sounds like something you could do by using https://woocommerce.com/products/woocommerce-mix-and-match-products/ to administer the quantities. You could then use product variations within a newsletter product to handle English vs. Spanish and editions– your call whether you’d want a separate product with language variations for each edition, two language-based products with 12 edition variations each, or even a single newsletter product with fully defined language and edition variations.

That’s what springs to mind!

Hi Marj!

If you temporarily switch themes to Twenty Seventeen (or Storefront), do the column layouts and category images look & behave more as they should?

If that’s the case, then I’m afraid it really is a theme issue, and your best recourse is to talk to the folks who made your theme about ensuring compatibility with the latest version of WooCommerce.

Hi @ft17 ! If you disable “Lazy load images” within etpack → Settings → Writing, does that fix it? https://jetpack.com/support/lazy-images/

Hi there!

https://www.ads-software.com/plugins/buddypress/ is a popular free plugin that allows (among other things) private messaging between registered users on a WordPress site.

To obligate customers to open an account when they buy from you, make sure “Enable Guest Checkout” option at WooCommerce > Settings > Checkout isn’t checked.

Hi @rigdenau!

While I hate to contradict your developer, those do sound like issues that could be addressed at the theme level via template overrides. We have a guide to customizing WooCommerce templates at https://docs.woocommerce.com/document/template-structure/

I don’t see “the campaign at the sidebar ‘The big offer day.'” Is it possible some of this has already been resolved?

Hi @softcar!

If you deactivate all plugins except WooCommerce core and switch themes to Twenty Seventeen, then make the changes (rather than deactivating and immediately reactivating), does that make a difference?

It does sound like an issue with either a plugin or third-party theme. The failure of the “Remove Image” button on the admin side of things makes caching seems a little less likely…

Hi Zlato!

If you want the user to only be able to play the files (not download them) you may want to use some sort of a WooCommerce Memberships plugin. Then you can in whatever secure way embed the media files on protected pages, and the user would “buy” access to those pages.

Does that sound like a solution?

Hi @ideavateravi!

Do all admin users not get downloadable product links when they order downloadable products, or only one admin?

Is that admin address the same as the address the e-mails are originating from? Does that admin get other “customer” e-mails, for example confirming the purchase of a non-downloadable product?

Hi there!

These days the general product display sorting options are in the Customizer, which you can get to via going to Appearance > Customize and then clicking WooCommerce > Product Catalog.

I’m not sure what suggestions you’re following that suggest “using negative numbers to rank products on the page” …that may be an outdated workaround. I’d recommend sorting your products by clicking the “Sorting” tab (next to All | Published | Drafts on your Products > All Products view within admin) and then dragging the products into the order you’d prefer.

Does that work?

• This reply was modified 6 years, 8 months ago by D Smith a11n.

Hi there!

Those subpages are automated, yes, based on the endpoints set within

My first guess would be that your theme doesn’t have the correct structure or else an outdated template override. If you switch temporarily to Twenty Seventeen, do those endpoints then work correctly?

It could also be a caching issue. I’d try temporarily disabled *all* plugins except WooCommerce core and switching themes to Twenty Seventeen and see if that makes a difference.

Please let us know!

Hi there!

So sorry to hear of this issue. My guess would be a third-party plugin or theme code is interfering with the display of prices.

The good news is that those prices you painstakingly set are not lost– when I look at the source code of e.g. https://sweetnspicy.ca/product/american-bombshell-b-10-warhead-dildo-in-gunmetal/ I can see in a couple spots within the code that there is a price value of 67.42. It’s just not displaying that where it needs to.

My advice is to disable all plugins except WooCommerce core and switch themes to Twenty Seventeen– I have a hunch this will “fix” the price display issue on product pages. Then you can reenable your theme, reload the page, and see if the price is still showing as it should. If it’s gone back to zero, the issue is somewhere in your theme. If the price is still as it should be, you can then begin reenabling other plugins, refreshing the product page each time until you find the culprit.

Please let us know the results!