D Smith a11n

Hi @tkaldridge!

Just wanted to let you know if you haven’t heard back, you can also get in touch with us at https://woocommerce.com/my-account/create-a-ticket/

Hi @cyrudan!

In general, please start a new topic for your question. Have you temporarily disabled *all* plugins except Stripe and WooCommerce core?

It could be code somewhere in your theme conflicting. If you temporarily change themes to Twenty Seventeen, does that make a difference?

Hi @duff1 @tvrhossain @getmilk!

I think there’s a fix for this in 4.0.6, based on the changelog.

My advice would be yo use a plugin like https://www.ads-software.com/plugins/wp-staging/ to clone your site onto a “Stage” server where you can test without affecting the live site. There, you can disable all plugins except WooCommerce core and Stripe, switch themes to Twenty Seventeen, update Stripe to the latest version, enable debug logging, and run a test transaction with Stripe in Test mode.

Please let us know whether that resolves it!

Hi there!

Those errors look like they were generated by PayPal Express Checkout, not Stripe. If, on that logs page, you click the dropdown, there should be a stripe-specific logs file with a name like woocommerce-gateway-stripe-6a3a0a0.log. If you select that and then click the “View” button, are there any error messages in there?

• This reply was modified 6 years, 8 months ago by D Smith a11n.

Hi there!

Glad the plugin is userful. I would go through the instructions here to verify (or re-verify?) your domain with Apple Pay:
https://docs.woocommerce.com/document/accepting-apple-pay-woocommerce/#section-4

Hi there! This sounds like the issue is with your host connecting to Stripe and getting back verification. Is there caching on the checkout page?

I would enable Stripe debug logging and see if there are any clues in the logs it creates during a transaction. Those will be viewable by going to WooCommerce > Status, clicking the “Logs” tab and then selecting the Stripe logs from the dropdown.

I’d also make sure that the site is running on at least versions 5.6 of both PHP and MySQL!

Thanks for those updates, @jmjr and @dschingis, and the advice on alternative methodology. @dschingis, that is indeed the existing webhook that triggers the emails from Stripe.

Since the initial issue’s resolved, I’m going to close this thread.

Hi @wajeehahusain!

Temporarily disabling literally all of your plugins except WooCommerce and Stripe, while the theme is switched to Twenty Seventeen, is a necessary test to determine the source of the scripting conflict. For example, this is how @micke84 discovered it was the combination of a minify plugin and their theme that was causing an issue.

If you don’t want to do this on your live site, you can use https://www.ads-software.com/plugins/wp-staging/ to clone your site onto a “stage” where you can test without affecting the production site.

You’re welcome to hire a developer, but the test I’m recommending above costs no money, and is very likely to yield the answer.

Glad to hear you were able to find the source! I’m going to close this ticket, then ??

Hi there!

This may be a conflict with the third-party plugin Germanized pro. To be clear, does checkout with Stripe work as it should with all plugins except Stripe and WooCommerce disabled?

You ask,
> Is there somehow a way to put the entry of credit card information after the order?

Do you mean having the customer order, and then invoicing them? That is possible! You could use a payment gateway like Cheque, and then manually email customers an invoice that contain a link that they can click on to complete payment. However, if there is an issue with Stripe not working on your site, it’s likely the Stripe checkout process still will not work even under those circumstances.

Hi @jmjr!

The new functionality is that qualifying transactions are identified to Stripe as being SEPA-sourced; the notification emails should be sent from Stripe directly. Is this still not happening for you with the latest version (4.0.7) of the Stripe payment gateway?

Hi @vfero. Perhaps it should be https://www.pixelkomando.com/?wc-api=wc_stripe ?

In any case, can you make sure it’s set correctly within your Stripe account, then check “Log Debug Messages” for the Stripe payment gateway (https://docs.woocommerce.com/document/stripe/#section-2), disable all plugins except WooCommerce core and Stripe, switch themes to Twenty Seventeen and do a transaction with Stripe in Test mode?

That should provide some logs that will tell us whether the webhook endpoint is working correctly.

Hi @matthewdahlitz. In general, please start your own topic for your problem. Can you please try the steps suggested above, namely, temporarily disabled all plugins except Stripe and WooCommerce core and switching themes to Twenty Seventeen?

In every case I’ve seen so far the error you’re experiencing has been a conflict with a third-party plugin and/or theme code. If Stripe works with no other plugins except WooCommerce core enabled and the theme switched to Twenty Seventeen, then you can reenable your theme and re-test. If Stripe still works, then you can gradually reenable your other plugins, testing as you go, until you find the source of the conflict.

Hi @antonioshafez !

Did @tarkan’s (very good) suggestion yield any results?

Ah, sorry for misunderstanding!

Since (like Paypal Express) those payment methods do generally appear on the cart, I can see why you’d expect them to also appear in the cart widget.

Adding Apple Pay & Android Pay to the WooCommerce cart widget is something I’d suggest you post on https://ideas.woocommerce.com/ — that’s where our devs go to see what improvements and enhancements users are looking for. There, suggestions can be voted up to help bring them to the developers’ attention.