Victor Wilson

Hello @olafvangastel

From the logs, it appears that the error you are experiencing is primarily “Unable to detect valid feed configuration: No catalog ID” according to the logs.

Can you please check your external business ID and ensure that you have only ASCI characters and the hyphen? Also, check your currency settings to be sure they match.

If that isn’t the issue, I would recommend you to check if two-factor authentication (2FA) is enabled on your Facebook account.

When connecting a Facebook Page or Account to a third-party application, like WooCommerce, 2FA is required by Facebook.com.

You can find more information about this requirement here: https://www.facebook.com/help/148233965247823

Can you please make sure that 2FA is enabled for your account and then try to connect your store to Facebook again?

Let us know how that goes!

Hi @israhes

It appears that the crux of the issue you are facing is that the Facebook for WooCommerce plugin does not update prices when your WooCommerce products are affected by an external source, such as was described in this bug.

Can you confirm if this is the case?

Hi @raulsebold

It sounds like your WooCommerce Payments extension on your site is set to “Authorize” orders instead of “Capture” them. Can you check that?

Check this screenshot – https://d.pr/i/OLvMLo. You can check this on your site via Payments > Settings. If that box is ticked on your site, then it means payments will not come to your WooCommerce Payments account until you authorize the orders. This is perhaps why you have not been getting any money.

Charge must be captured on the order details screen within 7 days of authorization, otherwise, the authorization and order will be canceled.

Here’s how to manually capture charges.

If you want, you can turn the option off to automatically capture charges.

If that isn’t the problem (that is you check your site and the box isn’t ticked), let us know. Also, when responding, please share a copy of your site’s System Status to help us troubleshoot. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Thanks!

Howdy @donovanmediaholic

Thanks for sharing the screenshots!

We also will need to see a screenshot with the Facebook tab open instead of the Inventory tab. See this screenshot to understand better: https://d.pr/i/MHWJmx.

Also, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Thanks!

Howdy @hoseua

Thanks for all you have shared so far.

As this is a public forum where you are concerned with sharing sensitive information, of course, it would be best to get in touch with us directly.

Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

Hello @zia4285

Looking at your site, I can see that the Buy Now functionality was added by the Yith WooCommerce Wishlist plugin. You would want to reach out to them for help with this request as they are in the best position to help.

https://yithemes.com/themes/plugins/yith-woocommerce-wishlist/

This support forum should only be used for questions and issues related to the Facebook for WooCommerce extension for which we are happy to offer support. ??

Thanks!

Hello @devildad

I just checked your site on a desktop computer and it displays the products in 4 columns. The products are equally displayed on mobile in 2 columns. Can you clarify where you are still having issues?

Thanks!

Hi @devildad!

Add this CSS code snippet to your site via Appearance > Customize > Additional CSS:

@media (max-width: 480px) {

ul.products, .wc-block-grid__products {
	column-count: 2;
 }
}

The above code snippet will make all product listings on mobile on your site have two columns.

I hope this helps!

• This reply was modified 2 years, 10 months ago by Victor Wilson.

Howdy @1down5up

In order for us to better understand this issue and your website setup, kindly reach out to us via our support page – https://woocommerce.com/my-account/create-a-ticket/. Alternatively, you could directly email [email protected].

When writing, please include your System Status Report. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Thanks and looking forward to hearing from you.

Howdy @milord85

That code snippet does not look exactly right. I searched around and found this forum thread that will help you. Please check and see if it works for you.

Howdy @sebi_26

Sorry to hear about this. This has been confirmed as a bug with WooCommerce and reported here. The problem has been worked on already and a solution will be shipped with the next update of WooCommerce.

Apologies for the inconvenience.

Hello @dandyliondigi

Thanks for your response.

As the Name Your Price extension is a premium one, we cannot support it in the forums. Kindly open a ticket from the account this was purchased from.

Thanks.

Howdy @gregmud ??

I believe you are referring to the WooCommerce AvaTax extension. If so, then please open a ticket and send this information directly to our support team.

Thanks for your findings!

Howdy @harveey ??

Setting up tax with conditions as you described is not possible by default with the WooCommerce inbuilt tax settings. You may need a plugin to help you achieve this. Perhaps one of these will be of help.

I’m not aware of a tax plugin that allows you set up tax with conditions as you described so I will be unable to make a solid recommendation, sorry.

Howdy @2bearstudio

That several products were marked out of stock on your client’s store overnight is indeed a strange one. My suggestion is to talk this over with the site’s hosting compoany’s support. Perhaps their server logs will have some more information on what happened so you’d know where to begin working.

My colleague did mention the possibility of a plugin conflict and I agree. However, as you rightly stated, it is nearly impossible to do a successful conflict test in this case as there is no issue to refer back to. Your server logs remain your best bet in this case.

I hope this clarifies. Thanks for updating the plugin.