dthawkins

Good Morning.

We were able to resolve the issue for that specific merchant, yes. However, this issue can occur for a few different reason.

• There’s a JavaScript error during payment
• There’s a third-party plugin preventing our JavaScript from running fully
• The configured public API key and secret API key are not for the same environment/account

This is a good place to start investigating.

This issue is being handled over email. While we are currently working to identify the exact cause, believe the issue is related to HTTPS certificates on the merchant’s server.

transmitstudio,

That is good news. Thanks for the follow up.

Thanks,
Dan

transmitstudio,

Thank you for reporting this issue you are having regarding e-check payments. To allow us to help you more effectively, can you please reach out to our team at [email protected]. Please provide as much information that you can that may help us gain more knowledge of this issue. We will get back to you, as soon as possible, with any updates.

Thanks,
Dan

Great!
Thank you for the feedback.

@sprobot

Thank you for the feedback. We are going to take a look at this and let you know when we have a fix for the issue you are experiencing.

Thanks,
Dan