happyAnt

Hi @trubinwordpress,

Email backups have a limitation of around 20 MB file size, which is imposed by email providers (like Gmail , ,Outlook and others). So, if your backup file is larger than 20 MB, it will cause errors.

I recommend using other destinations like Dropbox or FTP for larger files instead!

To learn more about the email backup, please take a look at our guide here: https://backwpup.com/docs/how-to-send-backups-via-email/

I hope my answer helps!

• This reply was modified 2 months, 1 week ago by happyAnt.

since we haven’t heard back from you, I’m going to mark it as resolved.
In case you’re still having problems, feel free to let us know ??

since we haven’t heard back from you, I’m going to mark it as resolved.
In case you’re still having problems, feel free to let us know ??

since we haven’t heard back from you, I’m going to mark it as resolved.
In case you’re still having problems, feel free to let us know ??

since we haven’t heard back from you, I’m going to mark it as resolved.
In case you’re still having problems, feel free to let us know ??

since we haven’t heard back from you, I’m going to mark it as resolved.
In case you’re still having problems, feel free to let us know ??

Hi @ak0727, great to know that everything is working fine now!

You can always update the free version, and it usually updates automatically.

For the pro version, you will need an active license in order to update!

I hope my answer helps!

Hi @jrpmedia,

There is a memory issue:

ERROR: Allowed memory size of 536870912 bytes exhausted (tried to allocate 8192 bytes).

I suggest that you increase the maximum memory limit if possible, or try to reduce the server load:

BackWPUp -> Settings -> Job tab -> Reduce server load -> choose minimum.

Also, in the same section, lower the Maximum Script Execution Time to around 20 seconds.

I hope that it could help!

@plittlefield

Could you please try to enable debug log mode then run the job again?

Thank you!

Hi @michael1908,

The “FOLDER” is the location of the backup file in your corresponding destination. In this case, “FOLDER” means the backup file is located in your website host directory.

Another example is when you back up the job to Dropbox. You can find these backup files in the same section, but with DROPBOX:job-name.

I hope my answer was helpful! Let me know if you need any further assistance.

Could you please help us install and activate this plugin and then run the job again?

Hi @chrisram

Could you please help us go to the BackWPUp -> Settings, reduce the max execution time to like 20 secs, also in the same section, set the number of retries for job steps to 10.

Hi @itrss

Could you please help us go to the BackWPUp -> Settings, reduce the max execution time to like 20 secs, also in the same section, set the number of retries for job steps to 10.

After that, try again.

Thank you!

Hi @eguzmana,

Great to hear the issue has been resolved! As I can see from the last log, the backup file was sent successfully to the server after you changed the server configuration.

The “first connection failed” error was just a temporary issue for the first attempt, and the second try was successful – BWU was able to connect to the FTP server and upload the file successfully!

I’m going to close the issue here, in case you need any futhur assitance, please reopen the ticket.

In case you find BackWPUp is useful for you, we would really appreciate if you leave a positive review and rating.
This would encourage us to develop new free features and provide free support ??
https://www.ads-software.com/support/plugin/backwpup/reviews/#new-post

Thank you so much!

Hi @bws-online

Thank you for the report, we would need a little more time to check this issue!

Will back to you soon in the next week!