dwoott

Thank you @webtoffeesupport ,

The webhook secret has now been configured in my account as per the instructions in the article.

Appreciate your assistance!

Hi @webtoffeesupport

I have provided information privately at the above link, reference#80620.

Please let me know if more information is needed.

Hi @webtoffeesupport

Over the last couple of days, I have had two customers make purchases via Stripe with GooglePay and Apple Pay.

However, in WooCommerce the orders were stuck in ‘payment pending’ status, even though payment confirmation/completion receipts had been received from Stripe. I was able to manually update both orders from ‘payment pending’ to ‘processing’ status. But with the Google Pay order, WooCommerce does not seem to recognise the item is now paid, and when looking at total revenue received for the month, it is down by the amount on that order paid with Google Pay.

Is there something I need to do/update to ensure orders are automatically updated to ‘processing’ after a customer has paid via Google Pay and Apple Pay? Ideally this would also fix the issue of a Google Pay orders being recognized as paid/revenue in WooCommerce.

Hi @webtoffeesupport

Thank you for your help.

I had a look in the plugin settings, and the field for ‘G Pay/Apple Pay button height’ was set at 35 which was below the required value of between 40 and 55. I have updated this to 45, and Google Pay button now appears on the Checkout page

For Apple Pay, today I uploaded the ‘domain association file’ to my site host, which may take a couple of days for Apple Pay to verify. Once verification is complete, ideally the Apple Pay button will show on Checkout page.

Hi @webtoffeesupport

Thank you for the above details. I have checked the demo link on a Chrome browser which shows eligibility for Google Pay. I checked my settings in the Stripe Dashboard, and Webtoffee was already selected as the default, and Google Pay (and Apple Pay) already selected as Active.

I have tried again adding an item to a cart on my site via Chrome, however Google Pay (and Apple Pay) buttons do not appear in the Checkout page. Please let me know if there is anything else I need to check.

That’s great, thank you ??

Hi @superlemon1998

I am happy to say the exclude filters are now working in Meta. It turns out the incorrect Feed was entered into Meta Commerce Manager, this has now been amended, and items are being excluded as expected in Meta.

Hi @superlemon1998

Here is a link to a Word doc with screenshots of the filters, and also the URLs for the feed on my site and in Meta Commerce Manager: https://www.dropbox.com/scl/fi/0viy7x4z9rjxzoqjnyl7z/Filters-for-feed-URLS-Facebook-Instagram-2.docx?rlkey=fzn7b7zo7in2a6pmpvoitoh9s&st=lrg197gz&dl=0

Hi @superlemon1998,

I have created a new Facebook feed using the Facebook Feed template, and it has uploaded successfully into Meta Commerce Manager. However, filters I have set for some items to be excluded appear in the feed. I am using the latest plugin update.

@neval123 Thank you for the above info, I have checked the most recent “wt_stripe_oauth” log, and the message at the bottom is “=wp-admin/admin.php?page=wt_stripe_menu&oauth_status=success”. Thanks for your help, much appreciated.

• This reply was modified 2 months, 3 weeks ago by dwoott.

@neval123 Thank you, I have updated the plugin to version 4.0.4, and then disconnected and reconnected. I will see how it goes, hopefully everything works and payments will be successful going forward.

I have just checked in Google Merchants, and the Google csv feed file now appears to have the correct number of products, which is good!

I have feed filters to exclude some products from the feed. I did add one new filter in yesterday to exclude a product.

I have checked the general feed settings, and the include product variations option is already selected.

Here is my debug log: https://www.dropbox.com/scl/fi/t8ue3zbiznjsdsyxsktpr/Debug-file.docx?rlkey=sc5fxltlt932gayvaqagocqsh&st=ijqtgeg9&dl=0

Hi @superlemon1998

I decided to create a new template yesterday, which is working as expected.

For some reason, the original XML feed provided was not working yesterday.

Hi @jkohlbach I tried updating to the latest version of the plugin again today, and duplicates of my feeds appear, and are stuck in processing, please see screenshots at this link https://www.dropbox.com/scl/fi/mabvj277zcfle0rr4ll11/Product-feed-pro-feeds.docx?rlkey=i3xw12jl1kzehpzghc10hnt71&st=q8swvhjx&dl=0

• This reply was modified 7 months, 1 week ago by dwoott.