Dyers2

Thank you for your help. I found the problem plugin and have disabled it. Images are displaying as expected again.

From the WPEngine technician:

“During our phone call I ran a search-replace to ensure that all DB references are using the https protocol

wp search-replace "https://meadowcroft-dyeworks.com" "https://meadowcroft-dyeworks.com" --precise --all-tables --network --skip-columns=user_email --skip-plugins --skip-themes

From there I added ^/product to the cache exemption list. After ensuring no caching proxy is set on the domain and logging into the wp-admin I have confirmed that the issue is not related to caching on the WP Engine platform.”

He also helped me set up a staging area, and as soon as that’s completed, I’ll test the theme as you directed. I’ll add to this ticket as soon as I know more but I wanted to get this stage noted while everything was still fresh in my mind.

Thank you very much. I’m talking with my webhost who also isn’t able to see the variations images. You said, “I checked on my website, and even if the variations are out of stock, it changes the image when I choose them.” So, to confirm, are you seeing the product image with 3 skeins of yarn change to an image of just a single skein when you select one of the variations? Could you send me screenshot of any variation? My webhost is WPEngine, and they aren’t seeing either what it sounds like you are. It sounds like you’re seeing what’s supposed to be displaying, I just want to confirm.

Hello, thank you. The https link to my website won’t work if your IP isn’t in the US. We don’t make international shipments (because tracking doesn’t provide proof of delivery, only that our shipment has entered the destination country), so we just don’t make the site available outside the US. Since that’s the issue I see in your screenshot of the country-blocker message, and if you don’t use a VPN, please tell me what country you’re in and I can make the site available to you temporarily. The imbedded screenshot link just goes to a page on Gyazo which should be open to anyone anywhere. It’s of what I see in my admin area for that page, and to demonstrate that the variations images are displaying for me there. I wouldn’t know what to video, there’s no motion to record.

It’s not so much that the variations don’t switch, it’s that they aren’t displaying at all on the product page. That page correctly displays the main image and one gallery image, both of which apply to all variations. It displays the 9 variations by name in a drop-down list and correctly displays quantity for each when I select them. It’s just not displaying any of the 9 variations images. I haven’t made a variations product page for many years, and I don’t remember if those variations should have their own little thumbnails under the main image with the gallery picture, but if so, they aren’t.

• This reply was modified 1 month, 2 weeks ago by Dyers2.
• This reply was modified 1 month, 2 weeks ago by Dyers2.

Thank you. You’ve given me a list of things that will take me many hours to accomplish because I don’t know how to do any of them. I have to go look each one of these things up and watch multiple videos before I can start even one step. Could someone please just look at the links I provided to see if there’s something that jumps out as a likely culprit?

Backwards? Not at all. It does what it was designed to do quite well. The site has been using a custom designed filter for both yarn bases and colorways for 6 or 8 years. A short visit would have saved you some typing time and possibly have made my question clearer to you.

Thank you. I actually have tabs open to this plugin and also to Database Cleaner. I’m fairly concerned about it / them / me getting it right. If I try this, I’ll double check my backups before proceeding.

My web hosts disable PHP mail for whatever reason. The tech said he unblocked it, but I’m still not receiving email. He also suggested that I use the Check & Log Email plugin, as well as an SMTP plugin. I’m going to leave this open still, but I really think I bothered you for nothing. I’ll close it properly when I have everything working correctly. My apologies for the bother.

Something outside the scope of your plug-in might be going on. When I make a sale, I get an email notice both from PayPal and from WordPress. I’m not getting the ones from WP right now, either; it’s been several days I’m just realizing. If you have an idea of where to look, I’ll be happy to hear it, but I’m going to try to investigate this from another perspective, too. I’ll let you know if I learn anything as soon as I do. Thanks very much for your help so far.

I get the correct green-bordered response like this. I also tried using only same domain as website email addresses in the mail tab in settings, saved, refreshed my Contact Us page, and tried again; still no email. I’m wondering if I need to use an SMTP add-on like WP Mail SMTP by WPForms?

• This reply was modified 2 years, 11 months ago by Dyers2.
• This reply was modified 2 years, 11 months ago by Dyers2.

Okay, I understand more and made a lot of progress, but I’m still not receiving the email messages sent through the form. When I send myself a test message, I now see the expected response below the send tab. Can you tell from these screen shots what I’m missing?

Contact page

Form tab

Mail tab

• This reply was modified 2 years, 11 months ago by Dyers2.

I honestly don’t know what to do here. I have never understood how to use this add-on.

If you were asking for the URL of the contact form, it’s:

https://meadowcroft-dyeworks.com/contact/

Otherwise, I’m not really sure what you’re asking.

When someone sends a message, including my son doing a test, I don’t receive an email. I’m pretty sure I never have received an email through the website. Did you look at the Gyazo screen shot I showed you? Can you tell what I’m doing wrong from that?

I found what I was missing.