DylanK_CodeCabin

Hi there,

Thank you so much for the response and the information.

Could I kindly ask if you could create a ticket here: https://www.wpgmaps.com/contact-us/ so that I can assist you more closely in order to find a solution as soon as possible?
Additionally, would you perhaps be open to creating a temporary account for me on your site in the ticket so that I can take a closer look as to what is causing this issue and to find a solution as soon as possible? This will be a major help in debugging and finding the root of the issue and fixing it.

Thanks for your time. I am looking forward to assisting you further.

Kindest regards,
Dylan

Hi there,

Thanks so much for the response and information.

From the list of plugins it doesn’t seem like this is due to a security plugin blocking the REST API.
I believe it might be due to the compressed path variables and to confirm if this is the cause of the issue, could I kindly ask you to navigate to Maps > Settings > Advanced Settings and check the option titled ‘Disable Compressed Path Variables’ and save the settings.
Once that option is selected and saved, could I kindly ask you to have another look and please let me know if that works as expected?

Thank you so much.

Kindest regards,
Dylan

Hi there,

Thanks so much for getting in touch with us.

This can be achieved with some custom code which I would be more than happy to help with.

I noticed that the page you linked to on your site doesn’t currently have a map, and just wanted to ask if you could send me a link to a page where the map is added (with the store locator enabled) and then I will be able to prepare the specific code to achieve the desired effect.

Thanks for your time. I look forward to hearing from you and helping you further with this.

Kindest regards,
Dylan

Hi gooleem,

Thanks so much for getting in touch and sorry for the trouble you are experiencing.

Could I kindly ask if you would be open to sending me a screenshot or list of plugins actively installed on the site so that I can test this on my side and find which plugin is blocking the REST API in order to find a solution as soon as possible?

Thanks so much for your time and I look forward to hearing back from you and assisting you further.

Kindest regards,
Dylan

Hi @hellesuhr,

Thanks for the response and sorry for the delay over the weekend.

I will reply to your ticket shortly to assist you further.

Thanks for your time.

Kindest regards,
Dylan

Hi Helle,

Thank you so much for getting in touch with us and apologies for the inconvenience.

I have taken a closer look and found that there is a JavaScript error in Safari coming from one of your theme files:
TypeError: undefined is not an Object. (evaluating ''msTrackingProtectionEnabled' in window.external') - avia-snippet-cookieconsent.js:629:113

This is causing the JS issues and causing the map not to display.

I would be happy to fix this for you by making the change to the file, however, I would recommend contacting the Enfold support team in order to permanently fix this error in Safari with the theme.

To fix this for you, could I kindly ask if you could create a ticket here: https://www.wpgmaps.com/contact-us/ and if you could perhaps create a temporary account for me so that I can assist you further?

Thanks for your time and I am looking forward to hearing back from you and assisting you.

Kindest regards,
Dylan

Hi Steve,

Thanks for getting in touch with us and my sincere apologies for the trouble you are experiencing.

I noticed that there is a 504 error on the link you mentioned and I was unable to debug this issue from my side.

Would it perhaps be possible to send me a screenshot of the JavaScript console on the page with the map so that I can assist you further and find the cause of the error? On Chrome, the console can be opened by pressing CTRL + SHIFT + J.

Looking forward to your response and assisting you further.

Kind regards,
Dylan

Hi there,

Thanks for getting in touch.

I was not able to find the error on your website. Could I kindly ask if you could send me a screenshot of the error you are experiencing so that I can take a closer look and assist you further?

Looking forward to your response and helping you get this resolved as soon as possible.

Kind regards,
Dylan

Hi there,

Thanks for getting in touch.

You can use your custom marker icons when creating or editing the marker from the Maps > Edit page under the Add Marker section in the field labeled ‘Icon’.

Please note that this is only possible in the Pro version of the plugin.

Does this help?

Kind regards,
Dylan

Hi Jennifer,

This error is usually shown when the Google Maps JavaScript API is not enabled from the Google Cloud Console.

To fix this, could I kindly ask you to log in to the console (https://console.cloud.google.com/) and search for the Maps JavaScript API and then click on the ‘Enable’ button to enable it.

Please let me know if this helps.

Kind regards,
Dylan

Hi there,

Thanks for getting in touch with us.

To resolve this issue, please can you follow the steps outlined below:

1. First, log in to the Google API Manager – https://console.developers.google.com/apis/api/
2. Then please click on ‘Credentials’ in the left hand column. This is where the referrers are set.
3. Then click the Pencil icon to the right of the API key for your Google Maps project.
4. Click the Restrict key button on the API key.
5. Scroll down to the Key restriction heading and select HTTP referrers (web sites). Add the following referrers to the text boxes below Accept requests from these HTTP referrers (web sites):
*.theme-business3ree.ggeorgiou.work/*
*theme-business3ree.ggeorgiou.work/*
6. Now, scroll down and click the Save button to save your changes.

The changes might take up to 5 minutes to take effect. After that, please test the map again and let me know if it helped.

Kind regards,
Dylan

Hi florent6001,

Thanks for getting in touch with us.

I looked at the source of the page and it doesn’t seem like the map is being included on the page at all.

Can you please confirm that you have added the shortcode to this page via the post editor?

Looking forward to assisting you further.

Kind regards,
Dylan

Hi shohamgi,

There are a few plugins that allow this.

I would recommend trying out the plugin ‘Loading Page’ – https://www.ads-software.com/plugins/loading-page/ or ‘Preloadeder’ – https://www.ads-software.com/plugins/the-preloader/

I hope this helps.

Kind regards,
Dylan

Hi Katie,

Can you please try adding the ‘!important’ keyword after the ‘color: white’ in your CSS. For example:
.class {
color: white !important;
}

This will make sure that it is not overridden by other styling rules.

If you could perhaps send a link to the website, I could take a closer look and assist you further.

I hope this helps.

Kind regards,
Dylan

Hi Jan,

There are a few plugins that allow you to do this.

One plugin I would recommend is called ‘Amazon Search’ – https://www.ads-software.com/plugins/amazon-search/

I hope this helps.

Kind regards,
Dylan