Zach W

Howdy!

You can find version 4.9 template files here:

https://github.com/woocommerce/woocommerce/tree/release/4.9/templates

I’d recommend starting by checking the Templates section of your System Status to see what template files are identified there:

https://docs.woocommerce.com/document/understanding-the-woocommerce-system-status-report/#section-13

Howdy @sailingcrete,

Great question and we understand your concern!

The plugin needs to be able to manage your business in order to track pixel events, get access tokens, and publish, sync and remove products. Without that level of permission, it cannot accomplish those things.

The documentation here outlines the full uninstall process, and also covers more information about the System Users and why that type of access is needed: https://docs.woocommerce.com/document/facebook-for-woocommerce/facebook-for-woocommerce-uninstall-plugin-and-remove-woocommerce-facebook-app/

Howdy @nipedigital!

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, please let me know and we can continue looking into this for you. ??

Howdy Lidia!

I just responded to the ticket that was opened in our system about this #3648967, you should have received a reply there.

I’m going to mark this as resolved, if you have any other questions or needs, please contact us directly by replying to the email you received from the ticket and we’ll be happy to continue helping.

Thanks for trying that!

We haven’t come across this situation before, please try to remove the WooCommerce application integration from your business settings to see if that’s any better. The direct link for this should be here: https://www.facebook.com/settings?tab=business_tools&ref=settings – or Profile > Settings & Privacy > Settings > Business Integrations. Then try to remove the User.

If that doesn’t work, this is in the “Business Manager” territory and the issue removing the user is not really related to something the plugin controls (other than it adding the Admin user). If the steps above don’t help, the next step is to contact the Facebook team or concierge support for help. You can do that here:

https://www.facebook.com/business/help

Please let us know how that goes!

Hi there,

Sorry for the delay! Can you confirm you followed this process when removing the app/plugin:

https://docs.woocommerce.com/document/facebook-for-woocommerce/facebook-for-woocommerce-uninstall-plugin-and-remove-woocommerce-facebook-app/

Glad that helped! ??

Howdy!

Thanks for trying that!

I changed my answer above. Can you follow the new details, then send us a screenshot of text of any additional error messages that show when you try to connect? Thanks!

Howdy!

The Facebook for WooCommerce plugin has its own support forum, as we don’t provide support for it through this forum (only core WooCommerce plugin support).

I see you’ve posted here:

https://www.ads-software.com/support/topic/error-al-sincronizar-productos-con-facebook/#post-13878746

I’ve replied there and we’ll continue helping you out on that thread. I’m going to mark this as resolved – if you have any further questions, please reply on the other post.

Howdy!

It looks like you’re getting the Something went wrong when connecting to Facebook! Please try again message.

First, make sure you’re updated to the latest version of the “Facebook for WooCommerce” plugin.

Then, at the connection step “What is Woocommerce Integration allowed to do” make sure all fields are enabled. Facebook recently updated its settings to toggle “Manage your business” permission to Off by default.

If none of those things work, as the error that you’re seeing isn’t very informative, we have a snippet that will give us some additional error information. This should give us a better indication as to what might be happening here.

Can you please add the following snippet to your site and attempt to connect to Facebook again? If you aren’t familiar with adding custom code to your site, here is some information as to how to do it. We recommend the free Code Snippets method.
You can view the snippet here:


add_filter( 'wc_facebook_connection_proxy_url', function() { return 'https://wc-connect-test.skyverge.com/auth/facebook/'; } );


Once the snippet is in place and you have had a chance to try to connect to Facebook again, would you please send us a screenshot or text of any additional error messages that show?

Howdy,

I’m sorry for the issue here, that definitely doesn’t sound right!

Have you gone to “Page Settings > Page Roles” and then clicked “Edit” here:

Link to image: https://d.pr/i/8WYPQy

If you do that, you should then be able to see the “Remove” option here:

Link to image: https://d.pr/i/QDoR0E

You can also use that section and change the “WooCommerce Integration System User” from an Admin user to something else (but deleting it is best if you’re no longer using the plugin).

I’d recommend using the free Loco Translate plugin (https://www.ads-software.com/plugins/loco-translate/) to change dynamically generated text within the WooCommerce plugin, or any WordPress plugin or theme. Although this plugin has the word translation in the title it is also used for changing dynamically generated text of the same language into different phrases or words.

The plugin will allow you to translate the text/phrase itself by following this process:

Screencast link: https://cld.wthms.co/oxDYWP

The steps are as follows:

1. Go to Loco Translate > Plugins
2. Select the plugin that you need to change the phrasing for (WooCommerce).
3. Click on New Language, then select your current language (ex: Portuguese).
4. Choose `Custom” for the “Choose a location” option.
5. Search for the phrase you want to edit (Produtos), then add your new “translation” and save.

I hope this helps! Keep in mind though that this would replace all references to “Produtos” on your site with “Veja Também”.

I’m going to mark this as resolved – please keep an eye on the issue here for updates: https://github.com/woocommerce/woocommerce-gateway-amazon-pay/issues/37

if you have any further questions, you can start a new thread. Thanks!

Howdy @xthebhann!

Thanks for the fatal error logs! In your case, that fatal error is coming from your “electro-child” theme. I’d recommend contacting your child theme developer and sharing the error, as they should be able to get that resolved.

If that doesn’t fully resolve the issue, then I’d recommend a full conflict test as outlined in my initial reply above. Make sure you take a full backup of your site before testing, or ideally try testing on a staging site instead.

Hi there!

It sounds like WooCommerce was working before you installed the previous payment gateway plugin.

Can you go to WooCommerce > Status > Logs and look for any fatal-error logs available there? If a log is available, can you copy it and paste it here (the most recent log)? Thanks!

Otherwise, this kind of problem is usually caused by either a conflict with your theme or with another plugin.

The best way to determine this is to:

• Disable all plugins except for WooCommerce
• Repeat the action that is causing the problem

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

If that doesn’t work, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response. Thanks!