Zach W

Thanks for trying that!

Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Howdy @smot83!

If your site isn’t working currently, you’ll need to use FTP to view your files. Try going to the wp-content/plugins folder, then rename the woocommerce folder to something like woocommerceBAK. Then, try to access your website’s admin area again.

Once you’re able to get in, I would recommend trying a conflict test by deactivating all plugins. Then, change the name of the WooCommerce folder back to woocommerce. Activate the plugin and try the update again, unless it’s already completed. From there, you can activate plugins one at a time until you see the error occur again.

Howdy!

Thanks for passing along the updated error message!

This error is usually because Facebook didn’t send the proper data back to WooCommerce to connect to the site.

I’d recommend trying to connect using another Internet browser (ex: Firefox, Chrome, etc.) or incognito (private) window to rule out any ad blockers or spam filter extensions within the browser.

Howdy!

I double-checked the snippet, but am pasting it here:

add_filter( 'wc_facebook_connection_proxy_url', function() { return 'https://wc-connect-test.skyverge.com/auth/facebook/'; } );

We did find an error with it previously, so copy and paste this one, then let me know if it outputs a new error message with more details? It should include the details with the Something went wrong when connecting to Facebook! message you got previously.

It looks like this thread may potentially be your same issue: https://www.ads-software.com/support/topic/error-connecting-to-facebook-3/ – but I can’t say that for sure right now without more information.

Howdy @petar777, sorry to hear that you’re still having trouble with this!

Can you please add the following snippet to your site and attempt to connect to Facebook again? If you aren’t familiar with adding custom code to your site, here is some information as to how to do it. We recommend the free Code Snippets method.

You can view the snippet here:

add_filter( ‘wc_facebook_connection_proxy_url’, function() { return ‘https://wc-connect-test.skyverge.com/auth/facebook/’;} );

Once the snippet is in place and you have had a chance to try to connect to Facebook again, would you please send us a screenshot or text of any additional error messages that show?

Howdy!

If you’ve already gone through the connection process here: https://www.ads-software.com/support/topic/woocommerce-connecting-to-facebook/, then the next thing to check is at the connection step “What is Woocommerce Extension V2 allowed to do”.

Make sure all fields are open. Facebook recently updated its settings to toggle “Manage your business” permission to Off by default.

• This reply was modified 4 years, 3 months ago by Zach W.

@mdme2020 Sorry to hear that!

This is a different topic than the one on this thread. Please contact us at WooCommerce.com > My Account > Support. Make sure you login to the WooCommerce.com account that purchased the Subscriptions extension before contacting us.

We will be able to help you further there.

Howdy @ccouch25!

Since this thread is already marked as Resolved can you please open a new thread and we’ll help you out there? Thanks!

@dirckvdb – Please contact the developers of the Subscriptions plugin that you’re using for help.

If you’re using the one from WooCommerce.com, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

@dickeydev14 – We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread and link to this one. Thanks!

Howdy,

Sorry to hear about this issue!

Are you as the site Admin receiving duplicate new order emails, or the customer is receiving the duplicate emails? I’m guessing you as the Admin are receiving the duplicate emails, correct?

Are you only using PayPal as your payment option, or are you using others as well? If you’re also using other payment options, can you let us know which ones? And to clarify, the duplicate order emails happen randomly when any of the payment options are used?

Sometimes we see this issue if Paypal Standard is used and you have both an IPN and PDT setup, can you check that’s not the case? You should only be using one and not the other.

If you’re not using Paypal Standard, let us know which PayPal option you’re using.

Could you also please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response. Thanks!

Howdy!

I’m truing to cretate open coupons, no restrictions but when I create the coupon ”rojitas” it shows me an error saying that it must be attach from a product of a vendor.

The WooCommerce plugin doesn’t include the vendor role by default. It looks like whatever plugin you’re using to add your vendor functionality is causing the issue here, and you will want to contact the support team for that plugin directly for help.

If you’re not sure how to contact that support team, your System Status should provide the developer name right next to the vendor plugin name and information to help identify where you need to go for help. Please contact them directly.

Howdy!

I don’t need their billing address in this notification – what I need is where they want their order installed and any special instructions (both fields on my checkout page).

It looks like you’re using the Woo Checkout Field Editor Pro plugin to add the checkout fields here:

Link to image: https://d.pr/i/XMuLUG

Those fields won’t automatically get added to the New Order email notification that you receive. You’ll need to contact the support team for the Woo Checkout Fields Editor Pro plugin to see how they need to be added to the email, and you can reach them here:

https://www.wpdesk.net/docs/ (I think that’s the right contact link, but check your System Status to be sure).

Hi!

Which Booking plugin/option are you using? You will want to contact the support team for the Booking plugin/option directly, as we cannot help with it here in this forum, which is specifically for issues/questions regarding the WooCommerce plugin itself.

If you’re not sure who to contact, you can check on your System Status and it should list the developers of the Bookings plugin you’re using directly next to it.

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Very sorry for the delay here!

Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

Please note within your reply on the ticket that you are/were using “Jetpack” and “PayPal Checkout” but have deleted them currently while we troubleshoot this issue.

We will be able to help you further there. Thanks!