Eduardo Capella

Hi, @procarmanuals!
Thanks for contacting us!

Can you please set the following CSS snippet on your website, please?

.entry-content { position: relative; }

In case it helps, here’s an article on how to add CSS to a website:
https://www.wpbeginner.com/plugins/how-to-easily-add-custom-css-to-your-wordpress-site/

After doing it, can you please let me know how it goes?

Thanks!

Hi, @plumsa.
Thanks for the details.

Can you please check your browser’s console and let us know if there are any errors? And, if possible, can you share the shortcode used replacing your domain and PDF file’s name with “domain” or “pdf_name”?

Thanks,
and count on us!

Hi, @plumsa.

It occurred to me now that maybe an incorrect URLs to PDF was used in the shortcode. The URL should contain?https://?.

Technically, a full path?will work as well (/wp-content/uploads/2024/03/test.pdf) – but this is not the best option.

Please know that using something like path traversing:?../?is not supported anymore (security concerns, fixed in 4.7.0).

Could you please check this and let me know? We made security-related improvements in the plugin and thus it’s important to review and fix URLs in shortcode which remained the same and are used across all free and paid versions of the PDF Embedder.

Thanks,
and count on us!

Hi, @plumsa.
Thanks for contacting us!

Can you please share with us a URL with this issue? I’d like to check the console and see if there are any errors.

Shortcodes are still a way to embed the PDF on your page. It’s not necessary to change it, it should be working fine.

Thanks,
and count on us!

@alexvolf,
thanks for contacting us!

Sharing the same message here: please know that according to the www.ads-software.com?Forum Guidelines, we’re not allowed to provide support for our paid products here.

For support of commercial themes or plugins, go to their official support channel.

Can you please submit the form on our?Contact Page? We’ll be more than happy to help you!?

Thanks for understanding,
Eduardo Capella.

@alexvolf,
thanks for contacting us!

Please know that according to the www.ads-software.com Forum Guidelines, we’re not allowed to provide support for our paid products here.

For support of commercial themes or plugins, go to their official support channel.

Can you please submit the form on our Contact Page? We’ll be more than happy to help you!

Thanks,
Eduardo Capella.

• This reply was modified 1 year ago by Eduardo Capella.
• This reply was modified 1 year ago by Eduardo Capella.

Hi, @dismas!

Thank you for your compliment and review!

I’m glad you’re enjoying the plugin and we hope you continue to have an awesome experience using the plugin!

Have a good one! ??

Hi, @plgupa and @anjoria!

Thank you for your compliments and review!

I’m glad you’re enjoying the plugin and we hope you continue to have an awesome experience using the plugin!

Have a good one! ??

Hi, @cellubab!
Thanks for contacting us!

I opened your page on Firefox, Google Chrome, and Safari. The behavior was the same on all of them. The PDF file was loaded after a couple of seconds, and no errors were displayed. I couldn’t regenerate your error.

When you say “PDFjsLib error,” did you get this error in the PDF area? Or did you see it in the browser’s console?

Thanks, and count on us!

Great to know, @cmauserdonte.

If it helps, we have instructions in our Knowledge Base showing how to do it without moving files or removing your CDN.

Thanks, and have a good one!

Hi, @ngoclx.
Thanks for contacting us!

PDF Embedder (free version) can’t prevent search engines from indexing your PDF files natively or prevent users from accessing them directly from their URL.

So, since your PDFs have content within, they may get indexed. To avoid that, you can use an SEO plugin and remove indexation from your Media Attachments.

I hope this helps! Please let me know if you have further questions.

Hi, @cmauserdonte.
Thanks for contacting us!

I took a look at your website and noticed this Cross-Origin Request Blocked error: https://a.supportally.com/i/IHBjQg

By default, web browsers have security policies that do not allow Javascript code to fetch files from a different domain to the web page on which the code is already running.

However, it is possible to configure Amazon S3 and other storage services to permit this, and then you’d just have to change the shortcode URL to point to the PDF on S3. i.e. [pdf-embedder url="<url to pdf on S3>"]

To do this, you must “enable CORS on S3 Buckets”. To ensure that browsers can access the files stored on S3, please follow the steps mentioned on our Knowledge Base.

Thanks, and please let us know how it goes ??

• This reply was modified 1 year, 1 month ago by Eduardo Capella.

Hi, @forcesail.
Thanks for contacting us!

Kindly know that currently, with our free version of PDF Embedder, it’s only possible to navigate between pages with the navigation arrows.

Jump straight to a page by typing the page number is a feature available only in the Premium version.

Thanks, and have a good one ??

Hi, @keithkhl.

Can you please share with us your site URL?

If you are not comfortable sharing it publicly, please contact us at?wp-pdf.com/contact/, and we will continue the investigation via email.

Thanks!

Hi, @keithkhl!
Thanks for contacting us!

Our Knowledge Base has information regarding this. You can check it at: https://wp-pdf.com/kb/#faq-28818

The “www” is important – it references a different domain to the PDF’s URL that does not contain “www”.

For security reasons, browsers are not allowed to load the PDF from a different domain.

Let’s say your site is available via both https://www.mycompany.com and mycompany.com. Then that’s an inconsistency that is also confusing to search engines and users.

To fix this, ask your web hosting company to make it consistent – for example, to redirect users direct from https://www.mycompany.com to mycompany.com, so everyone is using the same domain.

Then, you will need to ensure all your [pdf-embedder] shortcodes refer to the PDF’s URL in the new preferred manner.

I hope it helps! Can you please give it a try and let me know how it goes?

Thanks, and have a good one!