Hi Alex, i’m so sorry for the late response.
It seems one of our admins has accidentally deleted the user you created. Can I please ask the email you’d like to use and I can set up an admin account for you as this is happening on twoof our websites:
clients.superwellness.co.uk
wellbeingleadhub.superwellness.co.uk
Apologies as I’m not a developer so I’m not sure if we use caching plugins.
Many thanks,
Carmie